Audi Reviews 

Very poor after sales service. They’re basically ignoring me after they have received my money and not delivering what they promised would be part of the sale

The new year has begun and it's time to summarize my last year experience with Audi Zentrum Stuttgart Böblingen. I bought 2023 Audi Q5 Sportback 40 TDI in April 2024 - 1.5 year old car with 24000 km mileage. The sale process was performed properly and fast but then my problems began.
The car was delivered with splashed oil under the spare wheel. The first "advice" from Audi was that I should clean it myself. After months of conversation and visiting different services Audi Böblingen finally cleaned the trunk in September 2024.
There are however still other defects that haven’t been removed - noisy brakes and oil level gauge problem. The noise when braking still occurs all the time even after 7000 km. The MMI oil level changes up and down many times which makes it unusable. The problem is that there is no dipstick and no other possibility to check the oil level.
The car burns the oil and I had already "add oil" indicator. 300 ml of 0w30 oil has been added and the indicator disappeared - oil level was 1/3. After driving 20 km the "add oil" indicator appeared again. After that no oil was added but the next day the indicator disappeared and the car showed 1/3 oil level again.
Both problems with noisy brakes and oil level indicator were reported to Audi Böblingen many times but Audi said everything is normal and the car is in perfect condition. In general the car is nice and I still like it but I am totally disappointed with Audi service and the oil consumption.

Unreliable piece of junk cars! Stay away from this brand, build quality is below German standards.

Terrible service in the showroom in Wiesbaden Audi, tried to complain to Audi AG with no reply and customer service number not working.

"I recently had a disappointing experience at Audi. I found communication with the employees was very confusing; they were talking at once which made it difficult to get my points across clearly. Furthermore, I was told that my car had a clear would spend time abroad before being transported to Belgium, which would take an uncomfortable period without a vehicle. To the excess of the driveway, I was not offered a replacement car to alleviate the inconveniences. In addition, I was annoyed by the behavior of some employees professional and cheeky. I hope this feedback can lead to improvements in customer service and processes at Audi."

My husband and myself experience a the Warrington Audi branch was great friendly staff. we had customer service with Pablo Evans he was very professional and has a great sense of humour credit to audi at Warrington he is highly recommended if purchasing a car

Please in any case avoid Finchley Road Audi . The worst dealership in all uk at the moment. Staff and management is very route and no one cares after you purchased a brand new car and has problems. Please please please avoid Finchley road Audi

Audi insurance paid money to another person without my authorization. They only use mail for communication.

What a horrific buying experience in Audi Hamburg Nord! I actually had salesmen snapping at me multiple times and when I asked for explanation salesmen Bastian Pieper actually yelled at me. Here what happened: I asked to buy a car and to export it so I needed export plates and documents. Instantly Bastian was not happy, he mentioned that it takes extensive documentation and will take about 3 weeks to process it and get export plates. I checked online and confirmed that you only need 1 or 2 days for ZOLL export plates and I would do it, he gave me a big lecture that he knows the best and left his office. I checked after 10 min and he was talking to his co-worker and snapped at me: "You need to wait, I'm not done here". It was obvious that he was looking for a reason not to do this "complex" sale. After about 15 min he came back and told me that he will not sale it to me since my address is in Serbia and there are issues with Russia, Ukraine, Kosovo etc? I called export office to verify that cars from Germany could be exported to Serbia and conveyed my finding, as well as stating that politics, nationality or religion in that matter should not be something involved in car sale since German government has no restriction on export of cars to Serbia...
Whoa, in that moment he exploded: "I do not have to sell to you if I do not wan't to! You should not mentioned "religion" (I did not know that "religion" is a forbidden word!!!).
When I left he followed me and interrupted anytime I tried to talk to someone. His supervisor Robert Schultz, confirmed non-selling policy to any non EU country after talking to Bastian (but could not show anything written - it was an "secret - internal - memo" - exactly like that.) . Obviously supporting his salesman (good for you Robert). I wanted to confirm this Hamburg Audy policy (apparently not every Audy outfit, just this one) so I called manager Jennifer Wagner. She did not know, so she called Sales Manager Robert to get informed. So let's recap:
- Bastian did not wan't to do all this paperwork. He tried some timeline bull that did not work. He invented secret internal policy to support his political views.
- His boss had to support Bastian (it is just easier), because Bastian is most WOKE in the place (very dangerous to say anything against). Bastian can throw tantrums.
- Jennifer just does not know.
Good job Audi Hamburg Nord!!!

New Q4 45 etron bought Amag Horgan March 2023 via Amag leasing cost CHF 85K
Was not given proper intro to car’s features salesman too busy at handover. Car was not configured properly to link with app which you need to use in car features eg phone/music/journey charging. They took one week to go this I had a courtesy car for 2 days. Had to watch YouTube videos to learn how to programme for my requirements. I don’t understand German and AudiApp only in De/It/Fr. Customer service poor. Car is ok doesn’t feel as comfortable as our old Q5 but has lots of tech if you want it. Don’t think I will replace with another Audi in 3 years.

Just taken delivery of my second Q3 Vorsprung 45TFSI having waited just a year from ordering - an identical replacement for my previous car of 3 yrs which suited my requirements perfectly. However, why oh why do Audi load the cars with gizmos that are never used - automatic parking, lane departure warning and pre-sense to name just three - but don't offer things you really need - memory seats and heated steering wheel, heated windscreen? Hope someone at Audi is listening!

To be honest a score of 2 stars does not surprise me.

If I could give a zero, I would.

Audi are cheating again! Cheating us on range, I’ve heard every excuse they have. Audi now think they can cheat physics and just make up numbers.

They won’t even give me my battery data.

The only thing this company does well is arrogance and lies.

My Audi Etron is awful I would not recommend anyone buy one.

Buy a Tesla they know how to build a EV.

I bought a used Audi Allroad in 2020. In January 2022, there was coolant leak. My wife brought it to a local service shop that diagnosed the problem as a water pump issue. I called Audi Tysons Corner and asked if that is covered under the warranty. I was told that the water pump is not covered under a warranty and gave me an estimate that is much more than the local service shop. So I decided to get it replaced by the local shop to avoid paying the local service shop a diagnosis fee and a higher cost of replacing the water pump by the dealership. I recently found out that the water pump is part of a class action settlement and if it was replaced at a dealer, it would have been covered because the extended warranty for the water pump is 10 years or 100K miles which my car would be eligible since it has less than 60K miles and less than 8 years. I called the Audi customer experience center and submitted all the requested documents such as the itemized receipt from the local service shop. The Audi Experience Center refuse to reimburse me for the expense which is around $1200 since it was not replaced by the dealership. I will not purchase another Audi for myself or my family.

My wife bought me aa A5 Cabriolet 4.0 sline 2020 nice car at 1st till problems started problem 1 gear box blew a seal I could smell a oily smell while on holiday took it to audi swindon customer service said it was dpf cleaning itself when they had a look they Informed me the gear box seal failed 2nd fault I had a puncture went to use the inflation kit part of it was missing an audi driver pulled over to help part of it was missing so he used his part that was missing inflation kit was a waste of time the liquid just blew out the little hole and went all over the hard shoulder it's not fit for purpose I thought that's OK iv audi assist pressed the button a women answered me I could hear her but she could not hear me i had to ring my wife to get audi assist number spoke to a lady on my phoner she asked if my car was a 4 wheel drive I replied yes its a quattro I needed a flat bed to get me home she sent an AA van 3hrs later I see a van I then get a call from audi assist saying the lady sent the wrong vehicle to rescue me I needed a flat bed stuck for 5 half hours at the side of the m4 at rush hour told to stand away from the car I'm disabled couldn't do that then a flat bed turned up he nearly ripped my front bumper off putting car on I had to shout at him to stop he never put the chock things down to raise the front thank god I was watching 3rd problem when we collected car from lookers audi Farnborough when we bought it they must of just ticked the boxes and not done the safety checks the oil gauge was showing under half full and they didn't do the bump stops on one side swindon audi fixed this problem when I spoke to manager at lookers Farnborough he replied we don't do many Cabriolets in the winter poor excuse but they do do them in summer so the checks would be the same still waiting for audi assist to be repaired since the summer time 2021 there quick enough to take your money but after that the customer service goes out the window and the spec on line for car had everything even cd player and boss sound system it hasn't a cd player and not boss sound system will never buy an audi again still waiting for the update someone from audi phoned last month said he would ring back sti waiting till this day and nothing

What outstanding service I have received from Southampton Audi. I am over the moon with my new Car. Tim piccarrillo dealt with every matter with the highest level of professionalism and gave me confidence every step of the way throughout the purchase process. The car has exceeded my expectations. And I would highly recommend paying Southampton Audi a visit

Had my A5 coupe for about 6 months now brilliant car amazing to drive the build quality is fantastic. From buying the car from the dealership & the after serving has be great could not fault them at all . Definitely deserves 5stars ....

The soft roof of my Audi A5 Cabriolet (convertible), is 'coming apart' at just 100,000 KMs. As a result, we cannot drive this car as extremely unsafe to do.

This has been garaged for 99% of its life, is sparingly used, has never been in any accident or driven in or exposed to any extreme weather event, has been serviced by Audi authorised service centres and the soft roof only opened/closed on an average 3-4 times per year, through its life.

Audi in our local country and Audi AG will NOT help! They do not accept this is a manufacturing defect or the roof is of poor quality! Either way, my repeated request to replace the roof at their cost is unanswered and I am left to pay for this!

You do not expect this from a premium brand like Audi. Buy anything but an Audi!

Visited Audi Glasgow on the afternoon of 25/8/21. Receptionist greeted me politely and advised new cars were at the front and used cars were at the back of the showroom. So far so good. She then said if I needed any further help let me know. Wandered round and found the A3 Sportback I was interested in. I asked her if she could open it and she went to find the keys. As she came back I heard the clicking of doors opening and she waved vaguely that someone up there in an office had opened it remotely. So I am treated with contempt as nobody could be bothered to come down and introduce themselves, open the car and offer to demonstrate some of its features or ask my requirements. When I sat in the car, and the receptionist who had been hanging about, said because of covid I couldn't sit in the car. OK understand that up to a point but how are you supposed to make any initial judgement of a car if you cannot sit in it and see how comfortable it might be. Anyway spent some time poking my head in the front and back of the car, checked the boot space and waited to see if anybody knew that customer service was more than opening a door remotely and anonymously. Nobody came anywhere near me so left. Still interested in the A3 but it will not be from this dealership.