Audible Reviews 

Beware, if you buy a Kindle book you may receive the following email:

Thank you for your recent purchase on amazon.co.uk. You have now unlocked
a promotional offer for a free 60-day Audible trial.
After 60 days, your Audible membership will automatically renew at
7.99/monthly until cancelled. You will be billed monthly and will receive one credit each month.

So you are given an offer you didn't choose and, unless you are careful, are debited after the free period.

Dodgy practice.

I used to love Audible but as of last night the app is not working on my phone. It turns out, all of a sudden I need Android 9.0 or higher, my phone is only Android 8.0.0. So I have to buy a new phone to download the app, after years of using it, being a loyal customer? Not amused and will look around for a different app/book provider!

I have been an Audible user for several years and love it. However, I tried to contact support recently (there is a contact us button) but it doesn’t work and needs fixing. So I am leaving this review in the hope that someone at Audible will read it and take action.

Appalling. They make cancellation hidden and impossible. Even if you chat they don’t give you an option to cancel. You have to complain via chat and then remarkably they send a cancellation link! Companies like this deserve to be closed down by the US authorities.

Very poor and after you've cancelled a membership they bill you then tell you you've created a US account which is nonsense. Currently spent over 20 minutes getting fobbed off and now I've to be transferred to the US. WHY? just deal with the issue but you're transferred to the Philippines and they don't help they in my opinion hinder so I'd say to you please please get your books elsewhere because this is a case of fraudulent billing and how many of you actually check ?? Don't fall into their trap folks but elsewhere.

Completely inaccessible for people of a poorer background.
If you don't have an up to date device don't bother. You won't be able to access your subscription unless you have an up to date phone, your purchases are only downloadable in aax format which can't be listened to without a compatible device as it needs an app (theirs). So if your planning on getting anything from them make sure you can download their app first because otherwise it's useless. I would use other methods of getting audio books in future.

I like my Audible overall, especially as I can frequently pause my account for three months. All it takes is sending them an email to ask. It would be better to be automated however.

My main gripe are the book previews - which used to be great. Now they are full of music intros and forewords - all of which I've already seen in the book description!! I've just listened to two book previews and in both I've not heard the actual content or style of the book, so I've not purchased! Sort that out Audible! Just a section of the book midway would do!!

I love my audible subscription. I get the 2 credits per month option and I’ve been devouring books this way.

Not had any problems. Been able to pause my membership when money won’t allow me to stretch to it and restart it smoothly.

Picked up a few good titles in the sale.

Amazon will tie you in so I suggest you use a different service.

They make it impossible to cancel the subscription. You have to phone a call centre in the Philipines, who refuse to answer any questions. I have 4 credits that I have paid for and if I cancel they remove the credits that I have paid for! IT'S SHADY, A SCAM. Surely that is illegal?? Anyone know? Not surprising since Amazon is owner and Bezos has a gazillionaire lifestyle to keep up.

Audible have now become uncontactable!!!! I wanted to email them about a complex issue and used an email address I had used before. But an automated reply said they did not monitor emails at that address. I tried other addresses but the only option to contact them was their very stupid chat bot. It offered limited choices but no free text. So I tried their phones. I was phoned virtually immediately but the automated message said that in order to speak to an associate I had to dial 3 specific numbers. I did that but it said nothing was received. I tried again with the same result and then they cut off the call.

So they are taking £7.99 a month but will not communicate. I have no choice but to end my membership.

First an email which I first thought was a scam, as if by me purchasing a certain product (weedkiller) I was now eligible for a free trial which seemed to imply it had already started.
Second, that advertising on my Kindle Fire. Guess what? If I tap on the ad, then tap "not interested" - it means I am NOT INTERESTED. Keeping the same ad coming back and back and back really annoys folk. It also means I will NEVER have anything to do with a service that treats me like somewhere between a "mark" and an imbecile.

I have been a member since 2022 and have had no problems. Wide range selection of books, they always have deals on like 2-for-1, £2.99 sale. Also found it easy to cancel/pause membership, I’ve done that a couple of times due to financial change or just want to get through the books I currently have.

I have an illness so I struggle with books these days and reading is one of my escapes. I love physical books, though after doing the 99p for 3 months deal I fell in love with the service. I really have found that audiobooks are a great distraction for pain flares, background noise (I work from home) and even during insomnia episodes.

I also like that you can sample the book before buying with a credit - I have to listen to the narrator before buying to see if I gel with them or not.

I also like how you get more for your money, you can purchase one credit a month and get access to a selection of free books which are always changing! Though if you cancel/pause you don’t get to keep the books or when they go back to a credit. However that doesn’t bother me just nice knowing I can read multiple books a month without spending extra.

One thing I do wish they have is when they have a sale, is having a filter option that pulls through any wishlist book on sale. I currently have 13 pages and having to scroll through each month to see if any are on sale :)

Apart form that I’m happy with the service :D

Extremely disappointed , awful service. I'd purchased audible as a gift to be emailed on 5th Nov for a friends birthday. By 7.30pm she hadn't received anything, so I phoned, it's an international number, I was put on hold while the agent looked into it, nearly 15mins, i didn't think he'd come back. He said there was still 5 hours left of the day up to midnight so it could still arrive, so i was to wait and if it didn't come to phone the next day for a refund. I pointed out her birthday was nearly over it should've been at the start of a day surely ? Again he repeated there were still 5 hours left yadda yadda. So i came off the phone, contacted my friend to tell her and what would you know it had "suddenly" come through, which i believe he was doing while he'd gone for so long and if i hadn't of phoned she wouldn't have got it. When i click on my purchase it says it can't be found, but thankfully my friend has said my gift has been added to her account. But i certainly wouldn't use audible again for myself or purchase as a gift.

Total rip off. Absolutely horrendous. If I could give no stars I would. After ten years of subscribing for my blind sons books, they have TWICE taken almost £30 from my account, without authorisation, as well as the monthly charge AFTER I've tried cancelling my membership and THEN AUDIBLE using those credits to buy random books that are of NO interest to us. It's impossible to remove your card from the system as they advise and changing my password for the THIRD TIME it's still happened. Customer service just fobs you off and offers to replace the random books with MORE credits! One agent even accused my son of purchasing the credits even though I'd explained he was blind, had learning difficulties and had no fine motor skills due to cerebral palsy and there was NO WAY that he could handle a device never mind purchasing things on line.
I FIRMLY BELIEVE THEY ARE SCAMMING PEOPLE. I've closed my account but I've done that before and they've still taken my money.
Be warned and look for a different alternative than this disgusting company.

UPDATE:
Since writing this review, cancelling my subscription, changing my password and removing my card from Audible I have STILL been charged for credits. Twice this week alone ! It seems it's impossible to shake them off.
The next step is contacting my bank and reporting this as fraud.

All was going well until they changed the system. Now I have dozens of books I had paid for and cannot listen to anymore...100s of pounds wasted-crooks

I've been using audible for 5 years but it's so difficult to find books in my library that the search function seems utterly useless .... I'm not sure who came up with this feature, but unless you intend to learn the title of every book you purchase in your library you'll never be able to listen to your favourites again!

Constantly crashes, I have to uninstall and then reinstall and start downloading yet again. It is NOT worth the money.

I love the audible app & despite my best efforts cannot find a better one. The reason for only three stars is; today I wanted to set up an account for my partially sighted husband with Alzheimer's. It took sometime to navigate the help system & get to a text person, this person was neither helpful or polite, hence my efforts to find a better app, I couldn't. I finally got through to an incredibly helpful nice man on the phone, he helped me set up a gift account for my husband, who is thrilled. It's very sad that one very ignorant person ruined an entire day. I am hopeful that audible sort out their "help" section on their app. Then five stars

Allright, I tried buying an audible subscription but the customer experience was the worst I've ever had. Redirected me to the german website, then to the french one, I've paid for my subscription but it tells me that I'm not subscribed...

Stay away from audible and try alternatives!
Hope to get my money back!

Dreadful experience. The company makes it extremely difficult to cancel a subscription and takes away unused credits when you do eventually manage to cancel. I will never use them again.