Audible Reviews 

There are always problems with Audible and when you then use your time to contact them, they do not listen to what you are saying.
I just spent hours trying to make them understand my problem, and wrote the problem as if they were 5 years old. But they still did not understand.
I am a reviewer, so receive free books in exchange for honest reviews. However, with one series of 12 books, 4 of them showed an error when I tried to review, so I was not able to. The rest, I reviewed, only to find out that the reviews were not saved even though it clearly said "review submitted". I had of course not saved the reviews anywhere, so had just wasted HOURS of work and had to start over. It was a ton of reviews and the new ones were not nearly as good or detailed. I was heartbroken! And frustrated for wasting my time. When I contacted "customer service", I literally used another two HOURS getting thrown around with NOBODY understanding the problem or severity. It was a complete waste of time.
When I went on to review other stories by the same author, I can got the error "Review not available for this title. You haven't listen to enough of this title, or it isn't included in your current membership". Even though I had finished all AND reviewed others with no problems.

My account was linked to a now defunct work email (which the website would not allow me to change - I tried this numerous times) now I am unable to log in. There is no way to contact customer services without logging in. Had to block the payments via my bank, which thankfully worked. Also they keep updating their plans to far worse deals for the consumer, no one cares about their crappy podcasts and we want to be able to OWN our books and NOT lose credits just because we haven't used them in a month. I doubt they read or respond to anything on here but I'm hoping this puts others off of signing up with this absolute sham of a company.

I somehow signed up for a free trial.
I didn't want it so tried to contact Audible via the chat messaging service.

I explained my problem to at least 3 representatives .....authorized who I was etc etc, they just kept 'airing me'......it was very strange.

I could occasionally see someone was typing but then it would stop and there would be nothing for another 7 minutes. If there is no action it 'times out' automatically. So it's very frustrating.

I am still none the wiser if they have cancelled it .....probably not as noone was responding 🤣

It made me certain I don't want an audible account anyway!!!!!

I love it, personally. I use it all the time when I'm travelling!

I set up an a free trial account with Audible for my wife but she didn't like it. So I cancelled it and I no longer have an active account. Yet randomly they debit my card for audio book orders. I have managed once to actually speak and get a refund in full. But now it's nigh on impossible to physically speak to anyone in Customer Service about my recent purchase that I didn't make and I'd like refunding.

I have bought several audio books. I tried to buy one today and was asked to agree to a google contract? I searched help on audible and there was no where to leave a message about this. I received a lot of messages but none relating to my issue. A chat is not a chat when it's only one way.

Signed up for a free trial. First book was supposed to be included, but my "library" showed that I had two copies; one I was charged for and the "free" one was cancelled. I used chat (blocked), "call me back" (blocked) and eventually wrote emails to the executive department at Amazon. They merely said that the complaint has been passed on.

Today I decided to cancel, so changed all my credit card details, as you can't delete it. Then at the cancel screen there was a chat option which worked this time and they reluctantly and standoffishly agreed to a refund. I use Amazon a lot and am 98% satisfied, but this shower bring the business into disrepute.

Dreadful company with some of the worst customer support I've seen for a long while. No one seems to really care that you have a problem. There's no way to complain / escalate any issues you're having just simply meh not my problem. Have a nice day.

My phone got so old that the app could no longer run audible, but I didn't cancel my membership, as I expected to get a new one soon. Quite a bit of time passed, and Audible took money out of my account each month.
When I finally got a new phone, I installed Audible on it, and expected to see that I had a lot of credits to spend, but to my surprice it said "0 credits".
I contacted the chat to figure out what had happened, and they said my membership had been cancelled, due to my creditcard expirering, but if I gave them a new card, I they could reactivate my account.
So I entered a new card, and got the "your debit card has been successfully added to your Amazon wallet"- message, and after I verified my card, I got the "card verified"... yet the system at Amazon still wasn't able to use that card, and claimed that my bank had declined my card, despite there being plenty of money on the account, and the card working fine in other online shops.
So I guess my credits are just gone now, as Amazon's paymment system basically just doesn't work, and their employees can't fix it.
What a waste of time.

The app is so poorly designed. A remarkable achievement. I am so irritated by it that i am cancelling my membership.

Simple things like it not showing when 2 for 1 offers come up

Cant preorder a book i wanted without logging in outside of the app

Needless waste of my time.

I cancelled my membership and still got charged

As per the other most recent review (coincidentally ?) ... Audible (Amazon) just charged my card for £14.99 despite me never having been anywhere near Audible ever, no trial no anything. No other unrecognized charges on the card, only the one from Audible. Called Audible and no help at all. As per the other review they insinuated it could be from a family member using my card. They would only confirm there was a charge to my card but that it wasn't from my Amazon Account, it was from "another' account but they were not interested in doing anything about it. As the Audible charge is the only one its highly unlikely someone is using my card details, its more likely something automatic in Amazon's system but I've had to cancel the card anyway and will now have to go through a payment dispute. Lets hope Audible don't challenge that and make it even more of an issue. I was fortunate to see a notification flash up for the charge but I do wonder how many of these fraudulent charges go through unnoticed ?

I have had money taken from my credit card for a subscription that I have not taken out. Spoke to someone and they can see that my bank details are being used by a different account. They tried saying that it was a family member ( no one has access to my cards) and refused to flag it up as possible fraud or to investigate this matter. Also say that they do not have a fraud department. I have pointed out a potential crime and they should act upon this.
My bank are looking into it, but Audible could not care less. SHAME ON YOU!!!!!

Prices high and constantly raised ans after cancelling my subscription I should have had access to the books I HAD PAID FOR indefinatly but OH NO
What a bunch of scammers!!!!!!

I’ve been trying to download one particular book for ages, it insists I have it but its not in my library!!
Further frustration when the audible app sens me OTPs which it does not recognise… apart from speech turning into gobblygook occasionally… getting pissed with it!

This app has many good points including synching across devices and and extensive library including many free books for members so you don't have to spend more than your credit . They recently changed the layout though which is why I dropped a star. The way it was organised before was much better than now and it's clunky making you check which list you want to see by checking in progress or not started where before the lists where just there . Put it back and I might go up to 5 stars

I want to review a specific book which has a lot of faults and I can't find out how to do it.

Great audiobook provider and love the kids account feature. Search function could be improved and it is a bit expensive. Also a shame you can’t buy credits as gifts instead of full subscriptions but would recommend for those who love stories on the go.

I actually really like audible but what I dislike is that they won't allow me to leave a review on their brand new Harry Potter full cast edition book, my review is a little critical but a very honest one , iv tried to leave the review several times and amazon keep rejecting it.

Please don't give them anymore of your hard earned money. They don't care about their customers. I've been an Audible Premium member for years and then suddenly I get a message in my app that my account is going to be switched to Standard in a month's time. I think it was some kind of a glitch. I reported this and the customer service representative told me to ignore the message on the screen and that I'm still on the Premium account. I don't think they even took the time to check or investigate. Surprise, surprise, after a month I was switched to Standard. I cancelled my membership straight away. They are all about grabbing money but you don't even get the basic amount of support. I switched to a different audiobook provider and couldn't be happier! I wish I'd done it before....