My audio techna stylus broke on 22nd December, I found Audio Affair online and ordered a new stylus - ordered at 1:40pm on 23rd December - somehow it arrived at 9:30am the following morning(Christmas... See more
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Review summary
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First time using Audio Affair. Ordered headphones at 2.30 on the 4th of Feb and received them at 1 o'clock on the 5th. That's great service ( including from DPD ) Very happy with the Sennheiser RS 175... See more
Audio Affair knows how to relate to the customer - they are anxious to please and do everything they can to help. I asked them to supply a replacement remote control for my hifi, and they did so prom... See more
We recently had the pleasure of dealing with Audio Affair in Birmingham. Not only did we receive great value on the products we purchased, the customer service was excellent. Niall was really helpful... See more
Company details
- #10 of 38 best companies in Hi-fi shop
- #21 of 189 best companies in Electronics store
- #3 of 9 best companies in Home Theatre Shop
- #6 of 31 best companies in Home audio shop
Written by the company
Established in 2006, Audio Affair focuses on real hi-fi, including bookshelf and floorstanding speakers, hi-fi separates, turntables, streamers, cables and accessories, all at the best possible prices. We also sell a carefully selected range of home cinema products, including 5.1 speaker systems, AV receivers, 4K projectors and screens, as well as high quality earphones and headphones.
Written by the company
- Free UK Delivery
- On all orders (no minimum spend). We also offer low international shipping rates (check price in basket)
- Hi-Fi Specialists
- Contact our product specialists for advice by either e-mail, phone or live chat on our website (during showroom opening hours).
- 0% Finance Available
- On UK orders over £500, with deposits from only 10%. Apply at checkout or call us to apply.
- Secure Online Ordering
- Our online checkout is secured by a GoDaddy SSL certificate. You can also choose to pay online by Paypal, or call us (during showroom opening hours) if you prefer to pay by phone.
Contact info
3 Gibb Street, B9 4BF, Birmingham, United Kingdom
- 0121 224 7300/7351
- sales@audioaffair.co.uk
- www.audioaffair.co.uk
4.9
Excellent
6k reviews
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Replied to 100% of negative reviews
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Thoroughly recommend Audio Affair
Great price, postage costs included unlike others, excellent returns policy and delivery was incredibly fast. Great service.
17 April 2026
Great speakers and very good shipping…
Great speakers and very good shipping times will buy from again
17 April 2026
Unimpressive
Update: 23 May
I have updated to three stars, as I’ve just had a text from DPD, saying they will deliver today (Saturday) rather than next Tuesday. However all the other points in the review below still stand.
Well, I'm not sure why the reviews for this company are so good. That doesn't correspond to my experience.
I ordered an expensive digital audio player that the website said (when I ordered it) was in stock. A day or so later I received an email saying the item was delayed and they weren't expecting in for 2-3 working days, but that when they received it, it would be sent "next-day" delivery by DPD. I complained and was told the website stated 2-3 days for delivery (it did by this point, but not when I ordered it!).
I made the point that, why would they send an email apologising that it would be delayed 2-3 days, if the website said that anyway. Totally illogical and plainly untrue. No reply to that, funnily enough. Some might think they never had it in stock in the first place, but I couldn't possibly comment!
Remember the "next-day delivery" promise? Imagine my irritation when I received a message from DPD on Friday evening saying it would be delivered on the following Tuesday. Yes, it was a Bank Holiday weekend, but I've had many deliveries from DPD on a Saturday. Audio Affair it seems decided to go for a cheaper DPD service, despite promising next-day delivery.
All in all a thoroughly unimpressive experience. It's not as if their prices are any lower that other hifi specialists and, in my experience, others offer a much better service than Audio Affair, and when they say something is in stock, it is!
Oh, and they also took the payment, rather than it being "pending", a day before dispatching the item. Not a common practice in my experience.
22 May 2026
Unprompted review
Reply from Audio Affair
Thank you for your feedback. Excellent service is our highest priority and as per our delivery info, where items are in stock we offer next weekday delivery when they are ordered before 3pm. We do keep a lot of items in stock, but as we have a very wide range in a very specialist market, there are sometimes items that arent immediately in stock or which have sold out - in such cases we will show a usual lead time on the website which we aim to stick to providing the supplier has stock.
As you mentioned, if any item is delayed, we will contact the customer promptly to advise on an estimated lead time. I am concerned though if you didn't receive a reply to your follow up email as we do have strict rules to reply to all correspondence, our customer service manager will look into this.
UPDATE - Thank you for providing order info separately. We've checked and in this instance your order was a part exchange. As Niall advised with part exchanges, we need to receive and verify the item being traded in before shipping the new item, so its slightly longer than the usual lead time for placing a normal web order - part exchanges can only be arranged with our staff so we are sorry if this wasnt made clear at the point of order - we will remind our team to always make this clear. We feel our part exchange service is very competitive overall and while we follow this standard process with all trade ins, we appreciate your patience over the few days it took for us to collect your old item and then ship the new item. We hope you are pleased with the upgrade once it arrives and if you need anything else in future, please contact us and we'll do everything we can to help - hope you also have a fantastic bank holiday weekend.
Amazing customer service
Amazing customer service. I wish all companies were as good as this. Had an issue with an item purchased some time ago. The process of arranging a repair was faultless. Couldn’t ask for anything more. Thanks
23 April 2026
Always quick to deliver hard-to-find items…
It's not the first time I've used "AudioAffair", and they're always quick to deliver and they supply many hard-to-find high quality audio items. Recommended!
23 April 2026
Fantastic speedy service.
22 April 2026
First class
First class firm to deal with and I highly recommend them i find them easy to communicate with and helpful
22 April 2026
audio affair are great place to buy
14 April 2026
Very quick and efficient
Very quick and efficient. Appreciated courtesy call before delivery. All well packed and worked perfectly out of the box. Recommended.
17 April 2026
-10db attenuators
Prompt delivery
Just the right level of attenuation for the signal level I needed for the sound level I needed
17 April 2026
Good communication
Good communication, good prices and a fast turn around. Only wish i could afford more kit
9 April 2026
Great
Great. Struggled to get the equipment set up but called and they talked me thru it.
16 April 2026
Once good, very patchy customer service now
I have been really pleased with Audio Affair in the past, and they still have good customer service...but only if you're prepared to chase orders and phone them. Communication has gone off recently unfortunately. They have become unreliable when it comes to emailing with order updates and delivery information. You can be left in the dark unless you ring, not knowing where an order is and when it's going to be dispatched. Shame. Needs sharpening up.
16 April 2026
Reply from Audio Affair
Neil, thank you for your continued support as an Audio Affair customer, your loyalty is valued and appreciated. We are very sorry for the recent delays and the lack of communication you experienced. We had some unexpected setbacks on the items recently ordered as they were part of a new brand launch that took slightly longer to arrive than expected. We take this feedback on board and will review how we can improve. If there is anything further we can do to assist you, please reach out to us directly, and we will be happy to help.
Good service: fast order processing and fast shipping
I ordered a Cyrus Audio remote and I received it in a few days. Thanks to Audio Affair, I think I will buy from them again.
9 April 2026
Great product at a fantastic price
Great product at a fantastic price , happily recommend this company for all your Audio needs
16 April 2026
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