I had an Omega watch of huge sentimental value serviced here in 2018 at a cost of £765. I subsequently discovered that in fact the substance of the work they had said was undertaken was not done, and... See more
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At a time when the marketplace is crowded with sharks, who offer low prices and little else, using Austin Kaye has been a delight. Over about 25 years I've been buying quality watches for myself... See more
Company replied
Having done a lot of study about vintage watches I narrowed down what I was looking for and realised that those who would be able to supply what I wanted along with a guarantee were few and far betwee... See more
The other day I brought in two Raymond Weil watches in for evaluation. They took both watches from me, around they went into their office, which what seemed like 2 minutes or so. The ass... See more
Company details
Information provided by various external sources
Visit AustinKaye to buy and sell second hand luxury watches. Browse pre-owned watches from Rolex, Omega, Breitling, TAG Heuer, Cartier and more.
Contact info
Strand 425, WC2R 0QE, London, United Kingdom
- 02072401888
- sales@austinkaye.co.uk
- www.austinkaye.co.uk
2.7
Poor
43 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No friction
No friction. However part ex deal could have been better. Gentlemanley dealings with humour.
9 October 2017
Unprompted review
Great second hand watch shop
Great second hand watch shop, excellent service.
9 October 2017
Unprompted review
The watch is amazing and meets …
The watch is amazing and meets perfectly the given description. Fast and secured shipping. I already bought a watch by Austin Kaye 4 years ago (as I visited London) and kept an excellent memory of their shop. I highly recommend this company.
9 October 2017
Unprompted review
Beautiful Constellation
Having done a lot of study about vintage watches I narrowed down what I was looking for and realised that those who would be able to supply what I wanted along with a guarantee were few and far between. Austin Kaye supplied me with an Omega serviced Constellation which looked great on the photos and seemed a reasonable price so I went for it. The watch I received within a day was even better than the photos. Absolutely immaculate. I would highly recommend this company.
30 September 2017
Unprompted review
Great service from Martin
Great service from Martin. Watch was exactly as described in completely mint condition. A subsequent warranty issue was resolved very quickly so I would not hesitate to buy from Austin Kaye again or to recommend them to others.
10 September 2017
Unprompted review
Nice product as described
9 September 2017
Unprompted review
I would definitely recommend Austin Kaye
I'm really happy with the watch I bought from Austin Kaye's website. I was happy with the price and the watch is in excellent condition. The sevice was excellent. I asked for the bracelet to be adjusted to my wrist size before the watch was sent out and they were able to accomodate my request without any delay in delivery. I would definitely recommend Austin Kaye
1 September 2017
Unprompted review
WELL DONE ALL THE STAFF.1ST CLASS …
WELL DONE ALL THE STAFF.1ST CLASS ADVICE ,SERVICE &
VERY KNOWLAGABLE &HELPFULL I HAVE ALLREADY
RECOMMENDED FRIENDS WHO HAVE COME TO YOU..YOUR
2 YEAR GUARNTEE ON WATCHES IS A 1ST CLASS
SELLING POINT AS IS YOUR NEXT NEW WATCH BATTERY
FREE.IF YOU CAN PUT UP WITH SERVING ME YOU ALL
MUST BE GOOD.NOTHING TOO MUCH TROUBLE.
CANNOT PASS YOUR SHOP
ALAN D
1 September 2017
Unprompted review
Thoroughly recommended
I visited the shop a couple of weeks ago as they had two watches on display that I was interested in.
The service was exemplary - unhurried and professional.The staff were extremely knowledgeable.
No pressure, but I ended up buying both watches.
31 August 2017
Unprompted review
My second watch from Austin Kaye
My second watch from Austin Kaye, a nive Frederique Constant, good friendly service and fair value for money.
28 August 2017
Unprompted review
Great service
Great service, knowledgeable staff, and a good selection. Will definitely be back
26 August 2017
Unprompted review
Cartier Watch
Very helpful watch was well priced staff very helpful & knowledgeable
22 August 2017
Unprompted review
Austin Kaye Review
From the start Austin Kaye made me feel welcome, would highly recommend to anyone looking for advice/buying/selling. I dealt with a guy called Martin whom was very helpful and very polite.
17 August 2017
Unprompted review
Reply from Austin Kaye
Hi Alex
It was a pleasure to meet you and do a deal.
Thank you for the kind review and i look forward to next time
Kind Regards
Austin Kaye
Excellent service from Austin Kaye.
Very happy with the part exchange valuation on my old watch. Helpful & courteous service. My second watch from this company and would recommend them unhesitatingly.
17 August 2017
Unprompted review
Reply from Austin Kaye
Hello
Thank you for your kind review and your continued buisness.
It means a lot to us to have return customers, we hope you will continue to use Austin Kaye in the future
Kind Regards
Austin Kaye
It wasn't a recent purchase
It wasn't a recent purchase ! And it has never worked. Complete rubbish
15 August 2017
Unprompted review
Reply from Austin Kaye
Hello John
Im very sorry that you have had a problem with your purchase.
I have checked our records and you haven't brought the watch back to us since your purchase. As you know the watch was serviced by Omega and comes with a 2 year guarantee.
We would be happy to have this watch serviced under guarantee and returned to you in perfect working order.
Please feel free to contact us in store or by email if you wish to arrange the repair
Kind Regards
Austin Kaye
As an avid watch collector
As an avid watch collector, I was very impressed with the stock and services that Austin Kaye provided for me recently.
I whole heartily recommend them.
15 August 2017
Unprompted review
Can't Be Faulted!
Real pros who know their stuff and put the customer first.
15 August 2017
Unprompted review
Reply from Austin Kaye
Hi David
Thank you for the review, so good to hear your happy.
Please feel free to contact us anytime you need anything!
Kind regards
Austin Kaye
Nice people
Nice people, good quality product from them. website a bit ancient.
15 August 2017
Unprompted review
Reply from Austin Kaye
Hello Simon
Thank you for your review, its good to hear you are happy with your purchase.
We are constantly updating our website so hopefully it wont be 'ancient' for much longer
King regards
Austin Kaye
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