I had some issues with ordering from the Australian Gourmet Gifts web site and emailed them to solve the problem. They responded quickly and kept communication going while we solved the problem. I fe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I made my order from Brazil to a Family members in Australia. Everything went just fine. Not too costly, nicely wrapped, delivered even earlier than I expected. Acceptance of an International payme... See more
Company replied
They have a great range of quality hampers, especially for Christmas. Their processing times are very quick and the customer is kept informed throughout the entire process. They also adhere to their p... See more
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Beautful hampers. We have been using Australian Gourmet Gifts for years with our company and personally. They are beautiful well presented and offer value for money, Thanks again, will continue to us... See more
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Company details
Written by the company
Welcome to Australian Gourmet Gifts! The best way to send spectacular gourmet gift hampers Australia-wide. Jam-packed with premium and award-winning products and free hamper delivery. We're confident that they are among the best value hampers and gift baskets you'll find anywhere in Australia. So when it's time to thank clients and employees in Sydney and Melbourne, or surprise family and friends in Brisbane and Perth, simply order your hampers online, we'll deliver.
Contact info
52 Hargreaves Street, 3166, Huntingdale, Australia
- 0478527263
- info@australiangourmetgifts.com.au
- www.australiangourmetgifts.com.au
4.6
Excellent
438 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
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Everything was great really appreciated…
Everything was great really appreciated the delivery trace
6 September 2024
Reply from Australian Gourmet Gifts
Hi Nanette, I’m so glad to hear that the gift was well received. Thanks for choosing AGG!
Andrew from Australian Gourmet Gifts
Arrived late…
The order although dispatched on the correct day(Thurs) didn't arrive until 4 days later(Mon)
I sent a message when it was 2 days late (Sat) and still haven't had a reply. The package arrived on the Monday.
I hope it was in good condition.
14 August 2024
Reply from Australian Gourmet Gifts
Hi Bernadette,
Thank you for your order and for sharing your feedback. I'm sorry to hear about the issue with your delivery. I've reviewed your order, and it looks like you selected our free standard shipping option rather than an upgraded option. Unfortunately, standard shipping can take several business days, which explains why it arrived on Monday.
I apologise for any confusion caused by the delivery timeframe and for not responding to your message sooner. I hope Kerrie enjoyed the gift nonetheless. If there's anything else I can assist you with, please don't hesitate to reach out.
Regards, Andrew
I always use Australian Gourmet Gifts…
I always use Australian Gourmet Gifts to send hampers. I found this last time I was a little disappointed that there was a postage price. The free postage was one of the reasons why I chose Australian Gourmet Gifts.
20 August 2024
Reply from Australian Gourmet Gifts
Hi Lorraine,
Thank you so much for your five-star review! I’m glad to hear you’ve enjoyed sending hampers with us. I just wanted to confirm that all our hampers still include free standard shipping. You may have noticed some optional upgrades for express delivery at checkout, but our standard option remains free of charge.
I hope you continue to choose us for your gifting needs, and we look forward to serving you again soon!
Warm regards,
Andrew
Reply from Australian Gourmet Gifts
Hi Susan,
We love to know our customers are happy :) We hope we can help you again. Thanks for choosing our company.
Kind regards,
Australian Gourmet Gifts
Reply from Australian Gourmet Gifts
Hi Daniel,
Thanks for your feedback. Good to know you were happy with our product.
Kind regards,
Australian Gourmet Gifts
Easy sites to use and the delivery was…
Easy sites to use and the delivery was quick and easy
24 July 2024
Reply from Australian Gourmet Gifts
Thank you so much for your review! 🌟 We're thrilled to hear that you were pleased with the ease of ordering and delivery timing of your gift hamper.
Fantastic experience
Fantastic experience. Super easy to find a gift that contained all the kinds of things my colleague enjoys. Great communication and delivered perfectly despite being a tricky location. Awesome!
17 July 2024
Reply from Australian Gourmet Gifts
Thanks for the great review Brett. Talk soon!
Reply from Australian Gourmet Gifts
Thank you so much for your review! 🌟 We're thrilled to hear that you were pleased with the selection and delivery timing of your gift hamper.
Reply from Australian Gourmet Gifts
Thank you so much for your review! 🌟 We're thrilled to hear that you were pleased with the selection and delivery timing of your gift hamper.
Easy purchase and top quality products
Easy purchase, wonderful selection, same day dispatch and delivered without any hiccups. The hardest thing was choosing which hamper to buy 🩷🌸
26 June 2024
Reply from Australian Gourmet Gifts
Hi Stephanie,
Thank you for taking the time to write a review. We appreciate your feedback and we hope you will come back again.
Regards,
Australian Gourmet Gifts
Great product easy to order online
Great product easy to order online. A gift that was enjoyed by the receiver for a birthday.
30 May 2024
Reply from Australian Gourmet Gifts
Hi Jennifer,
Thank you for letting us know that your gift choice was well received and our ordering process was user friendly.
Kind regards,
Australian Gourmet Gifts
After looking at the number of websites…
After looking at the number of websites and ordering from another site that i ended up having to cancel the order, I came upon Australian Gourmet Gifts. There photo's were accurate and the service was professional and prompt. I would absolutely use them again.
4 June 2024
Reply from Australian Gourmet Gifts
Hi Tracey,
Thank you for your feedback. We appreciate you choosing our company for your purchase. We look forward to helping you again.
Kind regards,
Australian Gourmet Gifts
Still waiting on confirmation…
Still waiting on confirmation about when our delivery will arrive
I asked for express delivery and it has take a week so far ti arrive in a capital city - ridiculous
9 May 2024
Reply from Australian Gourmet Gifts
Hi Amanda,
Your order was placed late in the evening and was despatched the next business day as per the guidelines on our website. Unfortunately our standard shipping option was selceted as the delivery method, not express.
We hope that your recipients appreciated your thoughful gift.
Regards,
Australian Gourmet Gifts
Reply from Australian Gourmet Gifts
Hi Baradhwaj,
Thank you for your order and thank you for feedback. We look forward to helping you again when you next need a hamper/s.
Kind regards,
Australian Gourmet Gifts
Easy to order and delivered within a…
Easy to order and delivered within a business day on time! Will definitely buy again !
12 April 2024
Reply from Australian Gourmet Gifts
Hi Alan,
Thanks for your comments. Great to know you were delighte with our service. See you next time :)
Kind regards,
Australian Gourmet Gifts
Mixed experience
One star for the hamper not arriving on time (Aust Post problem?), five stars for the response from management. I'd use them again because of the rapid, personal and satisfactory outcome.
1 April 2024
Reply from Australian Gourmet Gifts
Hi Greg,
We are very sorry that a delay occurred with the delivery of your hamper and again we apologise for this situation.. We are very prompt with our despatch, however sometimes delivery issues can arise that are out of our control.
Thank you for accepting our offer to compensate you for this mishap.
We hope your recipient enjoyed your gift choice for them.
Kind regards,
Australian Gourmet Gifts
Reply from Australian Gourmet Gifts
Hi Carlos,
Thank you for your order and your feedback. Great to know the process was easy for you.
Kind regards,
Australian Gourmet Gifts
Reply from Australian Gourmet Gifts
Hi Paul,
Thank you for your comment. We look forward to welcoming you back.
Regards,
Australian Gourmet Gifts
Very smooth experience with AGG and our…
Very smooth experience with AGG and our clients loved their gifts!
22 December 2023
Unprompted review
Reply from Australian Gourmet Gifts
Hi PS,
We appreciate your review and we love hearing that recipients loved our hampers. We look forward to working with you again.
Kind regards,
Australian Gourmet Gifts
We were looking for a company to help…
We were looking for a company to help us with a large number of corporate hampers at the last minute. Australian Gourmet Gifts not only filled the order but they provided the most incredible customer service I've seen in a very long time. This is a business with rare values and an incredible work ethic. Based on our experience, we will use them for all our gifts in future.
13 December 2023
Unprompted review
Reply from Australian Gourmet Gifts
Hi Fiona,
Thank you for your lovely reveiw. We are very happy you found us and that we got the opportunity to help you with your corporate gifting.
We love our corporate clients and we look forward to helping you again soon.
Kind regards,
Australian Gourmet Gifts
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