Autodata Group Reviews 60

absolutely disgusted with there customer service,

Over charging and customer support is the worst stay away

Was looking for a specific vehicle diagram, and gave the £9.99 1st month trial as they claimed they have it, unfortunately found very little info and tried to cancel, rang customer service and the woman on the was as rude as she can be, just telling me to do it online and didn't want to help. So cancelled it, been told i will receive the refund as they were quick to take over £150 for the first month of a long 12 Month trap they lure you in. Same evening i get a phone call pretending to be my business bank fraud team, made it sound very realistic but didn't get me any further. What made me think is that the card details and my personal info that i gave to Autodata was shared with these fraudsters, because i use this specific account only with making purchases from our trusted stock suppliers and never had a bank scam call for over 3 years until this situation with Autodata. Coincidence?
What i found on scrolling on their website is basic info you can find anywhere online for free, so don't be daft like me and get a subscription.

Be really careful signing up for the free or £9.99 trial!

Firstly they take the full payment (either monthly or annual) on the last day of your trial.

If you try and cancel they tell you to use a cancellation form where you have to commit to paying the full 12 months IF you didn't cancel before the end of the trial.

At this point you're ignored by customer services.

My advice - cancel the card which you used for the trial to prevent any further payments being taken and then issue a chargeback via your bank.

Lastly - for us, the content wasn't even that great, we had to purchase access to a vehicle OE diagnostics system (Ford PTS in this instance) to get what we needed.

ABSOLUTELY TERRIBLE!!!!

Was offered a trail for £1 for a month, first job we had in was a well known vehicle, no wiring diagrams availible. tied to contact support, no reply, tried to call numurous times, no answer.

told them i dont want to go ahead with the platform as customer service is just piss poor.
no reply to me and sent me a invoice for £1800 and started taking money out of my bank!

have phoned numerous times over the space of 2 months trying to resolve and just keep getting told this is with the cancellation department.

2 months later my bank is still fighting with them to get money returned

It is a big scam the app. They get you with the trial and after you can't cancel for a year. They don't offer what they advert, most of the cars you can;t find any diagrams. It is a BIG WASTE OF TIME AND MONEY.

Marian Farcas
FGM Garage Limited.

I would give it no stars if I could. Did the trial for £1 thought it’s not worth it so cancelled . But still took two months money. Do not use them. Shocking service.

The page freezes on personal information until you reselect the same car again, the subscription cannot be canceled. The instructions and codes mostly don’t match, the controls are terrible.

I 100% do not recommend this to anyone.

Biggest scamers company..... do not use them.... rubbish system and Biggest scamers in the world!!!!

i paid for one month trial but they suspend my account after just 3 days , very disapointed

Scan Company stay away from the them,
We tried a trial of autodata for 7 days for £1 and they told us to cancel send email to Accounts@autodate etc
and then after we did we got a email back from accounts saying we cannot cancel your trial email cancellations@ autodate etc etc and that arrived after our trial period and they took £150 from our bank account and we have phoned the bank and they blocked any further monies to this scam company WARNING DO NOT FALL FOR THE SAME SCAM

SCAM COMPANY, didn’t have the information I needs about headlight wiring. Put in a request to cancel 7 days ago and they are still trying to take payment. 14 times in the last 3 days also at silly o’clock like 3 in the morning. Desperate people. Called today spoke to a Moses with no people skills what so ever fogged me saying I have to wait to the case I raised. Asked to remove my card said no he can’t then asked for manager no again. I’d stay away SCAM SCAM SCAM SCAM SCAM

If i could give e less stars I would. This company is scum. Thieves. Robbing me . Their userface sucks. The information is rubbish and after you try to cancel after 3 days they tell you NO cancel after 12 months . Scum. Go to logicat. Ten times better. And cheaper

What a swindle, they are able to increase their subscription fees by any amount mid contract and you are liable to pay regardless of the size of the increase, you are not able to cancel the subscription without paying the full year including the increase. Just had notification of a 11.40% increase – no wonder everyone is finding tough at the moment.

Mediocre product doesn’t deliver what is advertised. If you’re a computer wizard you can find information but for the average user it can be less than straight forward. Zero customer service any complaint or query is responded to with an irrelevant link. Query closed down as responded to with zero response-not ideal when they roll over your contract at a ridiculous increase and won’t respond to queries! Also zero points for loyalty here so you would be better to cancel each year and take advantage of new customer rates apparently 😉

Poor after care service
Poor Communication
Very Average Product
Poor and Dodgy Contract on a 12 months Rolling contract .
Good luck exiting the contract amicably
Plenty other Company’s out there to use

poor a technical company that cannot send wiring diagrams.do not respond to emails or will not ring you back.

Autodata provided no wiring diagrams for most European make & models, support does not care and they wont cancel your subscription or help in any other way. When emails get sent with difficult questions, there is no replies offered. Dont make the mistake we made. Stay away at all costs, there is no real benefit to your business.

Pretty bad experience. Next to nothing for my car, just a fuse box diagram which was different to what my fuse box layout is. Asked for my £1 back and was refused. Waste of £1.

@Autodata_Group I have used Autodata for many years the product is excellent unfortunately I wish I could say the same about the customer service, I am disgusted, I decided that I would like to enquire about upgrading to enable my staff to use it on more than one pc, I called and asked the question, I was then told its not possible as my contract had renewed and I would have to cancel it first and then renew with another contract, I was then given another telephone number to phone, so I called and they told me that I couldn't change the agreement and would have to wait until next June, i received and email regarding the renewal 2 days before it was due, and called 2 days after the renewal, I have emailed complaining about this nobody has responded, there are other companies trying to sell me there product for half the price,I have stayed loyal to autodata as I like the software, I also find it so disappointing that I am being offered autodata than I am paying now, I have not signed anything to agree this year's contract it's not been discussed with me, how can any business presume the customer is happy and just go ahead and take the subscription fee and then tell them you can't cancel as its in our terms and conditions its disgusting