The adviser I was emailing, Carl Searles, was excellent. He replied so quickly, explained things for me, then chased up another department for me straight away. I will say I am rather annoyed that... See more
Company replied
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Autoguard Warranties Ltd is a business to business provider of extended warranty and insurance services to motor dealerships. We take care of the financial liability a motor dealer has when they sell a used vehicle, in addition to creating upselling opportunities that benefit both dealership and customer alike.
Building 5, GU16 7ER, Camberley, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 1 week
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Easy app portal to put in claim authorised within 48 hours.

Reply from Autoguard Warranties Ltd (United Kingdom)
Two days after taking delivery of my car and EML appeared on the dashboard i booked it into the garage and between the seller and autogaurd warranty the problem was fixed no hassle just good cover.

Reply from Autoguard Warranties Ltd (United Kingdom)
Very good service and pleased with the work undertaken

Reply from Autoguard Warranties Ltd (United Kingdom)
Avoid they have done the usual deny, dismiss and delay and the final offer was a fraction of the costs
Off to small claims court to see if this might focus the corporate minds
Avoid
Had to make a claim recently and the whole process was very straightforward. It was quick and easy to submit everything, and the communication was clear throughout. The claim was assessed promptly and paid out without any hassle.
Overall a very smooth experience when you actually need to use the cover, which is exactly what you want from a warranty.

Reply from Autoguard Warranties Ltd (United Kingdom)
Purchased Autoguard when I brought my car, have recently had to use my policy with the help of the garage I brought my car from, must say 100% service from both, smooth transaction, would highly recommend when buying a new second hand car

Reply from Autoguard Warranties Ltd (United Kingdom)

Reply from Autoguard Warranties Ltd (United Kingdom)
Simple quick and sorted with no issues
Can’t ask for more

Reply from Autoguard Warranties Ltd (United Kingdom)
Very poor service!! Carl from the claims department almost told me that I was trying to “scam” you guys. I had a fault come up on my car 4 days after renewing my contract. My car was absolutely fine before that. When i tried to make a claim it was declined stating the fault was pre- existing. Which is not true!! I have been with you guys for over a year and I thought I would have been treated better. There was no help just “ we can’t do anything”. Absolutely shocking service!!
Absolutely shocking company, hide behind small print, the warranty is not worth the paper it’s written on, covers very little and the level of cover was completely pathetic

Reply from Autoguard Warranties Ltd (United Kingdom)
From start to finish the transaction was as smooth as ine would expect, I took my CLA45s AMG to MB main dealer for diagnostics & health check, 1 mechanical issue & 1 wear and tear issue identified, had the works carried out by MB - i paid them directly and processed a claim for the mechanical issue, after all documents were filled in accordingly, I was reimbursed by autogaurd within 5 days from submitting my claim.
Well done autogaurd a pleasure to do business with and the peace of mind is priceless.
Thank you

Reply from Autoguard Warranties Ltd (United Kingdom)
2nd claim of my 6 month warranty. Very smooth process before getting full amount of my claim approved.
Can fully recommend an Autoguard Warranty.

Reply from Autoguard Warranties Ltd (United Kingdom)
Absolutely brilliant, quick & easy, very impressed

Reply from Autoguard Warranties Ltd (United Kingdom)
Sorted and paid for in quick time, worked with my garage i use.
Only had the car a month, so glad i bought the warranty

Reply from Autoguard Warranties Ltd (United Kingdom)
Staff was so helpful, kind and friendly Excellent service all round

Reply from Autoguard Warranties Ltd (United Kingdom)
I have warranty with autoguard and I went to a vat registered garage they let autoguard what the problem was and they accepted fairly fast and they reimbursed me within 5 days!

Reply from Autoguard Warranties Ltd (United Kingdom)

Reply from Autoguard Warranties Ltd (United Kingdom)
Once I understood the procedure t was very quick and easy to deal with, very prompt payment on completion.

Reply from Autoguard Warranties Ltd (United Kingdom)

Reply from Autoguard Warranties Ltd (United Kingdom)

Reply from Autoguard Warranties Ltd (United Kingdom)
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