Automotive Repair Systems Reviews 

1,821
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 494 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely polite, professional, punctual, and helpful throughout the entire repair process. Consumers are very impressed with the exceptional quality of the repairs, noting that damaged alloy wheels and car bodywork look completely brand new again. Some reviewers were not happy with communication gaps when trying to find operation details, or noted occasional flaws like surface distortion and extra waiting time. Despite these few drawbacks, people generally appreciate the smooth mobile service, clear updates, and straightforward booking experience provided by the team.

What people talk about most

Service

Clients share satisfaction on service, frequently praising punctual technicians and smooth, efficient mobile... See more

Staff

People report positive experiences with staff, highlighting that technicians arrive promptly and complete... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with repairs that leave wheels and... See more

Product

Users express great satisfaction with the product, reporting that bumpers, paintwork, and wheels look brand... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top Notch all round from Adam SMITH repair Specialist. NO rating from the office side of your company, expect very poor customer contact None existence, office to customer of date and time etc. I had... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from start to finish. Customer service were friendly and helpful. Dan arrived on time and completed the work to a very high standard. He explained the process and completed the jo... See more

Rated 5 out of 5 stars

Excellent service informed of repair date and time. Engineer rang on morning to confirm arrival. Engineer was extremely polite and wanted to get on the jobs in hand. He was here longer than expected a... See more

Rated 5 out of 5 stars

Top quality service from start to finish. Alex did a brilliant job in repairing a dent and scratch on my car, going above and beyond to get the job done despite the rainy weather. Couldn’t be happier... See more


Company details

  1. Vehicle repair shop
  2. also in
  3. Car Body Shop
  4. Vehicle Repair

About Automotive Repair Systems

Written by the company

Automotive Repair System is one of the UK's leading SMART Repair providers.

SMART Repair Specialist Based in the South East, South West and North West.

The only SMART Repair Operator offering all SMART Repair Processes.

We have bodyshops located at our Orpington head office and our Liverpool, North West office to also offer customers a traditional bodyshop service where larger repairs can be carried out.

We have a wheel refurbishment plant based at our head office in Orpington that can refurbish up to 180 wheels per day.

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Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(1,821)

456 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Automotive Repair Systems

ARS quick to respond to email request.
Polite and courteous on phone call explaining what I needed to do first prior to visit. Visit was organised quickly. The young repair guy (unfortunately I didn't get his name)from Automotive Repair Systems atrived on time, was extremely polite and attended to my car with complete professionalism. I would recommend this company.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Bodywork repair

Thank you everyone at Automotive!!

From start to finish,we were looked after and well informed about the progress of the work undertaken.

Everyone involved was polote and courteous ,warm and welcoming.

Work was carried out to the highest quality,perfect in fact.

We are so pleased with everything and would recommend Automotive to anyone and would not hesitate to return here if needs be.

Many thanks again!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

First class

First class. Picked up car from my work, left me with a courtesy car, returned my car with work done to a high standard and a valet included.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Job finally done! :)

After waiting a few months for the appointment, I’m really pleased that Automotive Repair Systems finally arranged for Giuseppe to come out and work on my car. He was professional, friendly, and clearly knew exactly what he was doing. The job was completed to a high standard, and as it was SMART work carried out away from a car body repair shop, I am pleased with the results. Despite the delay, the quality of the service in the end made up for it. I’d happily recommend them. Vince.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Today afternoon Mr Wayne came to…

Today afternoon Mr Wayne came to refurbished my Alloy wheel for skirmishes he came on time and carry on working on the wheel with excellent working skills. He cut the alloy to diamond cut and after finishing it's just looking just like brand new wheel. Thank you so much Mr Wayne you are amazing and done a marvellous job on my alloy wheel.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Matchless job by Adam ❤️

The guy who repair the scratches of my new Audi A5 did a marvellous job. He was truly professional and turned it back to a totally brand new look. The scratches were totally disappeared. I would definitely recommend Automotive specially Adam(tattoed guy) who did work on my car. He is the best you have …

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, local ,quality bodywork repairers.

This is the second (don't ask) time I have used Automotive Repairs. Both times they have inspected the damage, given me a written detailed quote and a timeline for the work to be completed. They were courteous and friendly. The work was done to a good standard and a I would happily recommend them.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Number one place to go for wheel refurbishment

Was recommended to use these guys by a trusted friend when I needed my alloy wheels refurbed and honestly, I can not rate them high enough. Not only was the work done to my wheels top notch and finished in the highest quality, but the customer service I experienced was just as good as the results! Special thanks to Craig Miller at the Orpington branch who kept me informed of job throughout the process and really made me feel like a valued customer. If you are looking for wheel refurbishment I would definitely recommend you pay these guys a visit.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Happy me

This is the second time I’ve used this company. Their service is excellent. Either coming to my house or going to thegarage.
I will recommend this company to everyone
When I collected my car, it had been vacuumed clean polished what a great service

5 June 2026
Unprompted review

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