Autoparts24 Reviews 

7,338
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Promised delivery in five days and they were as good as their word. Excellent service, thank you. This was my last chance to get a replacement for a damaged wheel arch liner for my Alfa Giulia as Alfa... See more

Rated 5 out of 5 stars

Very fast delivery! Ordered a steering rack with free delivery on Monday evening, shipped from Sweden on Tuesday, delivered to Czechia on Friday morning by DHL. Item as described, in a great condition... See more

Rated 2 out of 5 stars

Shipment cost too expensive: If you buy 3 parts together - they ship in 3 separate boxes. It involves bigger shipment cost and if out of europe it’s even more e pesnice then the part itself! Conclusio... See more

Company replied

Rated 5 out of 5 stars

I had been looking for a specific spare part for my car from everywhere on the internet. Then I found autoparts24 and contacted them directly via email. Thorsten from customer service replied allmos... See more

Company details

  1. Car Breaker

Written by the company

AP24 is Europe's largest marketplace for used spare parts. Autoparts24 has Europe's strongest international network of quality dismantlers. We gather the European market and provides the industry access to Europe's biggest and most comprehensive marketplace of original spare parts for all car brands. The company is Danish owned, has its headquarters in Copenhagen and is today an international business with sales in 7 countries.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(7,338)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent transaction

Excellent transaction, I needed a very rare part and found it here. Sent well packaged. Good price and got my old Jag back on the road. Happy customer.

4 April 2021
Rated 2 out of 5 stars

The process was very easy and delivery…

The process was very easy and delivery was prompt and efficient. Problem was the part wasnt working completely. It fitted but will not open and retract.

25 March 2021
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Reply from Autoparts24

Dear John,

Thank you for your feed-back, that is very important for our work. I am glad to hear that process and delivery want as expected.

All our items should be tested and working, so if something is wrong with the item we will claim this to the supplier of the sparepart. In your case, our customerservice will open a claimcase and will get in touch with you, so we can either find you another part or refund you.

We will get in contact with you soonest possible.

Best Regards Autoparts24
Christina Bue, General Manager

Rated 5 out of 5 stars

Great service

I needed this part for my truck in Central America while I live in the USA. I ordered the part and had it shipped to Orlando. Part arrived fast in 4 days via DHL. Will definitely order more parts from them.
Gavin

16 March 2021
Rated 5 out of 5 stars

Brilliant

Brilliant! Was arkward part I looked everywhere and you were the only ones that had it, exactly as descripted, fast delivery, fair pricing, thank you

12 March 2021
Rated 5 out of 5 stars

HI,My name is Les Anthony of Auckland…

HI,My name is Les Anthony of Auckland New Zealand and I am
wanting to express my thanks too Autoparts24 for being such a
hassell free experience when ordering parts on a vehicle.They arrived
in good condition within 10 days.Great Job Guys.

11 March 2021
Rated 1 out of 5 stars

COMMANDER BAS DE COLONE DE DIRECTION …

COMMANDER BAS DE COLONE DE DIRECTION AVEC CROISILLION
PUNTO 2002
PROBLEME RENCONTRER CROISILLION ENORMENT DE JEUX
PAS POSSIBLE DE LIVRER LE VEHICULE A NOTRE CLIENTE DANS CES CONDITIONS.

5 March 2021
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Reply from Autoparts24

Chèr client.

Nous vous remercions votre avis. Les avis de nos clients sont toujours importantes pour nous.
Nous sommes désolés que l’article que vous avez recu, ne fonctionne pas comme prévu.
Comme professionelles vous avez le droit de réclamer 6 mois après que vous l’avez recu. Notre service cliente va vous contacter afin d’etablier une pleinte/réclamation relatif à clarification avec le fournisseur, le retour et le remboursement.

Cordialement Autoparts24
Christina Bue, General Manager

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