Auto Parts Fair Reviews 

368
•
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

Bought a couple of used parts for my Honda, everything is in great condition. The shipping was a little over its time, but overall everything is alright. :)

Rated 5 out of 5 stars

You learn about a company when an error occurs. Called upon receipt and immediately provided option to ship correct part or cancel. Part was part marked incorrectly. Flywheel (A/T) ordered, flywhee... See more

Rated 5 out of 5 stars

I was hesitant at first, to buy a used transmission from an on-line source. I have read and heard about horror stories, told by people shopping on-line for used car parts. I am happy to report, Auto P... See more

Rated 5 out of 5 stars

Part delivered as expected. Had the fuse box installed yesterday. Solved me a ton of problems at a very reasonable cost. The under the hood fuse box cost about 1/4 the price of the dealer quote. Becau... See more

Company details

  1. Auto parts shop
  2. also in
  3. Car accessories shop

Information provided by various external sources

Auto Parts Fair is a major online catalog of 600,000+ auto parts including car parts & truck parts. Buy from a wide range of new, replacement, used, aftermarket, rebuilt auto parts at discounted prices with up to 7 year warranty.


Contact info

4.1

Great

TrustScore 4 out of 5

368 reviews

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4.1

All reviews

(368)

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Rated 5 out of 5 stars

Great service

I was looking for used auto parts for very specific make and model and Autopartsfair found exactly what I was looking for and delivered to our door within a day! Great service!!

10 February 2018
Unprompted review
Rated 2 out of 5 stars

Fuse Box

Fuse Box - On the website - the first time I looked up the part I needed - I know I read it was Refurbished. Then when the part came and it was dirty and looked like all they did was pull it out of the jeep and put it in a box I went back on the site and it just said Recycled. Even if it is recycled, They could have taken a few minutes and wiped it off and took out the old fuses. The dealer refused to put it on because they could not warranty it. I could have went and pulled one from the junk yard. I was extremely disappointed with the product. I sent it back. I do have to say the price was great and if it had been another part that I was to install myself, I would definitely order from Auto Parts Fair.

7 February 2018
Unprompted review
Auto Parts Fair logo

Reply from Auto Parts Fair

We apologize for this experience/issue. We take customer service very serious. Let us help

We don't offer any refurbished products on our website. Our parts are used OEM (Original Equipment Manufactured). Our parts come with a 1 year Parts warranty. Typically when installing a used part, a dealership cannot offer a Labor Warranty on the part because it is not a dealership part. But our parts are significantly cheaper than dealership parts.

If you returned the part, you should receive a refund. Sorry about the confusion. Any pending issues, contact 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. On our phone prompt, press number 2 for Customer Service.

Thank you.

The AutoPartsFair Team.
www.autopartsfair.com

Rated 5 out of 5 stars

Highly recommend auto part supplier. ‎

I have used the auto parts of this supplier and indeed they have never failed to satisfy me in terms of quality and price. The staff is helpful and do know what they are selling to the customers. Highly recommend auto part supplier. ‎

25 January 2018
Unprompted review
Rated 5 out of 5 stars

Wonderful

Wonderful, they shipped out my item super fast and I received it the very next day. Great customer service. Even the phone representative was very kind to updating my order by phone. Thank you so much.

23 January 2018
Unprompted review
Rated 5 out of 5 stars

Very happy customer here!

Ordered a driver side sun visor for our van to replace the broken original one. Part was in excellent shape and arrived in no time. I installed it and it fit perfect.
Great customer service!

7 January 2018
Unprompted review
Rated 1 out of 5 stars

Wrong Part Sent

I did not receive the part that was promised. I was told I would be getting a window motor for the front drivers side with the one touch option for my 2006 Lexus RX330. Instead I got what appeared to be a motor and regulator for a rear window without the one touch option (which is much less expensive!). I got my mechanic to make the part work well enough to get by but I am still very unhappy with the experience.

27 December 2017
Unprompted review
Auto Parts Fair logo

Reply from Auto Parts Fair

We apologize for this experience/issue. We take customer service very serious. Let us help

If it is the wrong part, you can replace the part. If you wish, you can contact the seller directly at 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. On our phone prompt, press number 2 for the “Returns” department.

They can help you return or replace this part if need be. Thank you.

The Autopartsfair Team
www.autopartsfair.com

Rated 1 out of 5 stars

item was listed as excellent condition,but it was broken piece

item was listed as excellent condition. Got it and it was a broken piece.

17 December 2017
Unprompted review
Auto Parts Fair logo

Reply from Auto Parts Fair

We apologize for this experience/issue. We take customer service very serious. Let us help

If this part is broken, it is under warranty and needs to be returned/replaced. Contact the seller directly at 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. On our phone prompt, press number 2 for the “Returns” department.

They can help you return or replace this part. Thank you.

The Autopartsfair Team.
www.autopartsfair.com

Rated 3 out of 5 stars

The biggest issue is communication

The biggest issue is communication. I believed the engine I was buying was from a 1999 Explorer. According to the tag it is a 2000. Yes I know they interchange. That's not the point. I don't know if I got the engine I thought I was buying. I was also lead to believe the engine came with everything including the front brackets and accessories. It did not. Since this engine is going into a project vehicle I need them. Now I have the extra time and expense of locating these parts. They need to respond to emails quicker. I "might" use them again but I'll get everything spelled out in writing next time.

16 December 2017
Unprompted review
Rated 5 out of 5 stars

Money Safer

Item was as described, worked as soon as I plugged it in and was shipped in a very timely manner. Will use in the future should the need arise.

29 November 2017
Unprompted review
Rated 1 out of 5 stars

My order was canceled without …

My order was canceled without contacting me. They said they tried several times, but there is no evidence in my email or phone. I called and was told they would send me an authorization form because the delivery address is different than billing address. Called the center to advise that the form was not received and was told now because the order was cancelled, I had to place the order again. To hard to do business with this firm. Disappointed in the customer service. Stacy tried to be helpful. but the man who answered the second time was abrupt and rude.

28 November 2017
Unprompted review
Auto Parts Fair logo

Reply from Auto Parts Fair

We apologize for this experience/issue. We take customer service very serious. Let us help

Upon reviewing our records, we reached out to you via email for a needed Authorization Form on 11/19, 11/22, 11/24. And received no response. We can't hold inventory for this long, so we had to cancel the order. Sorry for the mix up.

If any pending issues still apply, please call 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. Thank you.

The AutoPartsFair Team.
www.autopartsfair.com

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