I bought headphones for my kid from here and months down the road they proved defective. I usually hate having to figure out returns/problems. The AV Connection team made the process so easy and smoot... See more
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Fantastic service and fast delivery. I have ordered a product, which turned out to have a functionality that does not meet my expectations and I had to return it. Since it was “buy and try” item, that... See more
Som det plejer, er det en god service man får hos AV-Connection... Man skulle næsten tro, at AV-Connection oversat betyder god service!
Fast and secure shipping, as usual. Unfortunately one of the pairs headphones was faulty,and no sound came out of it. 5 stars, since I realize, that's not AV's fault
Company details
Written by the company
AV-Connection er en dansk virksomhed, som er specialiseret i at tilbyde et bredt udvalg af kabler, Hi-Fi og hjemmebio udstyr. Virksomheden er drevet af personer med en brændende interesse for Hi-Fi og en solid teknisk indsigt, hvilket sikrer, at vi altid kan tilbyde vores kunder den bedste rådgivning og service, således er du sikker på at få den løsning, som er rigtig for dig. AV-Connection har fysiske butikker i både Odense og Sønderborg.
Contact info
Kærvej 71-73, 6400, Sønderborg, Denmark
- 74421078
- info@av-connection.com
- www.av-connection.dk
4.9
Excellent
19k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super service
3 February 2021
God information
2 February 2021
Horrible experience with shipping/delivery
First of all, this is post is not about the product, but the delivery. We ordered a TV mount. As it weighted 18 kg, we made sure to choose a place of pick up that is close to our home. Then we got a note from Postnord that they cannot deliver it to that place, but another one that is 1.2 km away! There were no options offered, no possibility to do anything. I know that you are not Postnord, but given that the item itself cost nearly 5000 DKK, definitely much more attention, care and quality customer service can be expected from your part regarding how your products are delivered/ how your delivery partner is treating your customer.
29 January 2021
Unprompted review
Reply from AV-Connection Danmark
Hi.
First of all we like to thank you for shopping at AV-Connection. We really would like to dig into why they delivered your package somewhere else than you have chosen for delivery. We can´t find you in our system because you have not written an ordernumber or email as reference. You are welcome to write to directly with info at ar@av-connection.com. Thank you.
Update 10/3-2021.
unfortunately we have not heard from you after trying to contact you with info on your order. We are sorry about that.
Allan Rasmussen
AV-Connection A/S
Intet at klage over <3
27 January 2021
Excellent service
23 January 2021
Intet at klage over :-)
22 January 2021
Intet at klage over
Intet at klage over. Fremragende service, hurtig levering nemt at bestille og betale.
20 January 2021
Kan anbefale andre at handle her
4 January 2021
AV-Connection er et sikkert sted at…
AV-Connection er et sikkert sted at handle. Jeg modtog min pakke til den lovede tid.
28 December 2020
Liars, multiple times
Placed my order on a Monday, well before the same-day shipment counter went down but had to learn the hard way that this is only for domestic shipment, not international. Not a single statement on the delivery notes.
Anyway, I paid for DHL-Express delivery, which should have been a same-day pickup (as of the early order) or at least next-day pickup, but package was sent on the 3rd day only.
On first contact they lied: they told me parcel was already picked up. I called DHL Denmark who confirmed the seller did not send the item yet.
On second contact they didn't even apologise, at least the confirmed the pack is still in their warehouse. ...but they also didn't even try to order an immediate pickup yet!?
On the 3rd contact they lied again: they told me DHL Express has only Mo-We-Fr pickups. I called DHL Denmark again and they confirmed they would have do a daily pickup but the shipment order they got had only the Wed - 3rd day - pickup.
Now I missed my packed for Xmas, and while I paid the DHL Express delivery, I got what the standard delivery would have been. They should have - at least right before Xmas - be more consumer friendly and take care about orders and delivery.
They should have also tell the truth on the first contact. If they lied on the delivery which is easy to verify by the parcel number, what else would they lie about?
24 December 2020
Unprompted review
Reply from AV-Connection Danmark
Dear Janos.
First of all we would like to thank you for shopping here at AV-Connection. Next I would like to apologize and I just want to state, that we absolutely do not lie to our customers. This situation has been a mix of lack of communication internally, new staff members and restrictions in our system/website. I totally understand why you react the way you do, and we will take this situation up in our team, so that this does not happen again. It is correct that we only get DHL picked up here 3 times a week at the moment, and that does not harmonize with the countdown timer we have on our website. We will absolutely make sure to fix that.
We are very sorry that your package did not arrive before christmas, but as you ordered the 21. of december i dont think, that it would have been in Hungary before Christmas anyway.
I will write you a personal email so that we can find a way to compensate you, and I hope that this can help a little on this matter.
Best Regards
Allan Rasmussen
AV-Connection A/S
Lynhurtig ekspedition og levering
15 December 2020
Bought a returned item
Bought a returned item, it came in perfect condition.
9 December 2020
Unprompted review
perfect website og levering mindre end…
perfect website og levering mindre end 24 timer efter bestilling.
8 December 2020
AV- Connection A/S Rocks
AV- Connection A/S
Er et fantastisk Firma Jeg bestildte min vare I en Week-end, men mandag morgen blev min vare leveret af Post Nord.
Hilsen Vivi❤
4 December 2020
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