AvantiGas LPG Reviews 

6,552
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often going above and beyond to assist with queries. Many highlight the excellent customer service and efficient response times, noting that interactions are pleasant and issues are resolved promptly. The delivery service is also frequently commended for its reliability and timely execution, ensuring gas is supplied when needed. However, some customers also noted occasional technical issues, including problems with gas gauges or general tech difficulties, and sometimes experienced issues with gas delivery.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, friendly, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the efficiency and reliability of... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and efficiency of staff... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, politeness, and... See more

Response time

People report positive experiences with response time, noting that calls are answered quickly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Avanti drivers are always very professional and although our tanks need to be reached through our “longish” drive they are always extremely discreet. The only problem we have is that the print... See more

Company replied

Rated 5 out of 5 stars

Avanti Gas have gone out of their way to respond in timely fashion and adjust my monthly direct debit and send me a cheque happy days. I spoke to Paula today to thank her and she was absolutely charm... See more

Company replied

Rated 5 out of 5 stars

We have had excellent customer service from Luke who supported us in arranging to get a new tank fitted. We were able to discuss the spec with technical engineers who ensured all our questions were an... See more

Company replied

Rated 5 out of 5 stars

Frankie was lovely today. She made the experience seamless and enjoyable even asking such well informed and helpful questions that led me to ask questions I had not realised I needed the answers to.... See more

Company replied


Company details

  1. Gas company
  2. Energy supplier

About AvantiGas LPG

Written by the company

AvantiGas is a leading Liquefied Petroleum Gas (LPG) supplier in the UK, offering efficient off-grid energy solutions for both homes and businesses. We now also offer BioLPG to both our Business and Home customers as part of our incentive to succeed in a low carbon future and meet the decarbonisation challenge with BioLPG. If you’re looking for a reliable energy alternative that caters to your unique needs, explore what AvantiGas can do for you. AvantiGas

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(6,552)

1,167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Driver was helpful and knowledgeable

Driver was helpful and knowledgeable. Very happy with the service.

18 June 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thanks for your review.

It is great to hear our driver was helpful and knowledgeable!

The AvantiGas Team

Rated 5 out of 5 stars

Very helpful and sociable!

1 July 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello Mr and Mrs Carr,

Thanks so much for leaving us a review.

It is great to hear our driver was helpful and social during your recent LPG delivery!

The AvantiGas Team

Rated 5 out of 5 stars

A strange thing to do- rate a delivery…

A strange thing to do- rate a delivery driver who just does his job. Just a really pleasant guy with a good attitude and a bit of craic , what more can you ask for??

3 July 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thanks for your review.

We just like to ask for feedback on our drivers as they are the face of the business and it is great to see what an excellent service they provide!

The AvantiGas Team

Rated 5 out of 5 stars

extreamly pleased with the service from…

extreamly pleased with the service from AvantiGas from the phone contact and delivery drivers, excellent company, thank you very much.

29 June 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Colin,

Thanks so much for your review.

We are delighted to hear what a fantastic service you have received!

The AvantiGas Team

Rated 5 out of 5 stars

Efficient top up

Efficient top up, speedily and politely delivered

9 June 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Rupert,

Thanks so much for sharing your review.

We are delighted to hear what a great service you have received!

The AvantiGas Team

Rated 5 out of 5 stars

Avanti are great once you have got…

Avanti are great once you have got through the turgid computer recording and get to speak to a human who was a delight
The delivery was made as slick as a slick thing winning a world championship slick thing contest.
Tank got filled .Great .
Thank you John Denton.

9 June 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi John,

Thanks for taking the time to share your feedback.

We will be sure to share this internally as this helps us improve our service!

The AvantiGas Team

Rated 5 out of 5 stars

Professional and thorough.

Professional and thorough.

1 July 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

HI John,

Thanks so much for your review.

It is great to hear how professional we have been during our recent contact!

The AvantiGas Team

Rated 5 out of 5 stars

Aftercare Service

Today we were visited by Joel due to our gas pipe being broken following building work being carried around our house. Joel was extremely professional and friendly. We couldn't fault him for the service he gave. Although we've had issues with gas delivery at times, the aftercare from AvantiGas with people like Joel really go a long way to retaining us as a customer!

3 July 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Chris,

Thanks for your review.

We are pleased to hear our engineer has provided such a great service!

We will be sure to pass your kind comments on.

The AvantiGas Team

Rated 5 out of 5 stars

Pleasant, courteous driver

Pleasant, well mannered driver. Considerate of my property. Updated me concerning inability to provide a full fill. Best driver I’ve had so far

2 July 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thanks for taking the time to leave us a review.

It is great to hear our driver provided such a great service recently!

The AvantiGas Team

Rated 5 out of 5 stars

Not a long wait to be answered

Not a long wait to be answered. Very helpful

30 June 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello Julia,

Thanks so much for taking the time to share your feedback!

The AvantiGas Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I’ve had a loas of questions over the last few weeks and doesn’t matter how many times I have rung every time I’ve have been helped. In fact I would say they have all gone above and beyond.

26 June 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thanks for your review.

We are delighted to hear that our team have been on hand to assist you recently.

If there is anything more we can do please get in touch.

The AvantiGas Team

Rated 5 out of 5 stars

Dealt with a really pleasant and…

Dealt with a really pleasant and helpful young lady,named Paula today,who went above and beyond to help me sort my problem out very quickly ,I am very happy

25 June 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi John,

Thanks for taking the time to leave us a review,

We are delighted to hear Paula has gone above and beyond to assist you recently.

We will be sure to pass your positive feedback on.

The AvantiGas Team

Rated 5 out of 5 stars

Renewing contract

Les Banton was very helpful and knowledgeable and explained everything clearly i had a cheaper quote from another company and Les matched it i would highly recommend Les and Avanti Gas

25 June 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Frank,

Thanks for your review.

It is great to hear that Les has provided an excellent service.

If there is anything more we can do please reach out.

The AvantiGas Team

Rated 4 out of 5 stars

Paula was courteous and helpful and…

Paula was courteous and helpful and expressed consideration over the difficulties I experience with the Avanti web site.

24 June 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Frank,

Thank you for your review.

We are pleased to hear Paula has been on hand to assist you recently.

If you do need anything further please do not hesitate to get in touch.

The AvantiGas Team

Rated 5 out of 5 stars

Good service.

The service was quick professional and friendly.I rang Avanti Gas about a gas problem and the problem was sorted straight away same day . the service and helpfulness has improved no end and for that I am most grateful.

24 June 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Christine,

Thanks for your review.

We are pleased to hear we have been on hand to assist you recently.

If there is anything further we can do please reach out.

The AvantiGas Team

Rated 5 out of 5 stars

Emergency Call Out as no gas supply

Emergency Call Out as no gas supply, reported the fault and within 1/2 hour Tom Chapman the Engineer arrived very pleasant young man quickly diagnosed the Problem and very efficiently sorted it out I would highly recommend him to anyone the company should be proud to have a such a reliable representative

24 June 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

HI John,

Thanks for taking the time to leave us a review.

We are delighted to see Tom has been so efficient during his recent visit.

We will be sure to pass your kind words on to Tom.

The AvantiGas Team

Rated 5 out of 5 stars

Helpful staff

Very easy to get through to the right department without being on hold for ages. Staff were very helpful and friendly and easily understand. Never had a problem when needing to order gas or having to wait long for delivery.
W Christian.

23 June 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi William,

Thanks for taking the time to share your feedback.

We are always on hand if there is anything more we can do!

The AvantiGas Team

Rated 5 out of 5 stars

As a business we have been with Avanti…

As a business we have been with Avanti for years now. The staff are always polite and helpful - which sadly is a rare thing when dealing with utility companies.
The drivers and office staff take pride in their job and deliver a professional service.

22 June 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thank you for leaving us a review.

Wea re pleased to hear we always deliver an excellent service. Our team are always on hand if there is anything more we can do.

The AvantiGas Team

Rated 5 out of 5 stars

An excellent ‘ listening ‘ company

Very responsive, listened to my needs and have responded , we will be going into winter with a new gas tank and with a great supplier, Thankyou Avanti Gas

Sadly I have still not been recognised as a customer with the web site showing my home as an inactive sight , again !’

22 June 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

HI Paul,

Thanks so much for your review.

We are pleased to hear we have been able to assist you recently with the replacement of your LPG tank.

If there is anything more we can do to help please reach out.

The AvantiGas Team

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