Of the 7 shoes I ordered (all the same size) 3 were too narrow. One had a weird booger on the front. The kicker is, I went to return the 3 only to discover that 1 had to be randomly shipped back a dif... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Avenue is always prompt sending out my orders. There is no waiting for 2 months onky to find out that the item isn't going to be shipped. The clothes are well packaged so the items arrive intact.... See more
Company replied
Their clothing is cheaply made and often at least 2 sizes larger than stated. They have also been charging me 16.95 a month, I just found it, and for the life of me I can't figure out what for. T... See more
I use to always shop at avenue for my clothes being a bigger girl but have been a bit disappointed that I see about half the clothes they offer now don’t come in all the sizes which I find disappointi... See more
Company replied
Company details
About Avenue
Written by the company
New In Dresses Shoes Lingerie Sale
Contact info
United States
- 1 888 843 2836
- info@avenue.com
- www.avenue.com
2.1
Poor
723 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like shopping at Avenue
I like shopping at Avenue. Not only can I find clothes that actually fit but the quality of the products I have received is excellent.
16 October 2023
Reply from Avenue
Hi Mary, we're so delighted to hear you love our styles here at Avenue! Avenue Team
Reply from Avenue
Hi there, we're so thrilled to hear the fit was perfect! Avenue Team
I love the style but
I love the style but the quality and sizing is not always the best
16 October 2023
Reply from Avenue
Hi Catherine, we're so happy to hear you love our styles! We would love to hear additional feedback from you. To facilitate this we have emailed you! Avenue Team
The Avenue is my Go To for Plus Size Clothes!
The Avenue has been my Go To for plus size clothing for the past 12 years! I love their clothes so much! I wish they had more quantity of items and didn't discontinue items so quickly. But I've always been very pleased with everything I ever ordered from them!
16 October 2023
Reply from Avenue
Hi Kate, thank you so much for this feedback! We're so thrilled to hear we have been your go-to for 12 years! Avenue Team
Dizzy
Quick delivery, quality items however I do think you need new designers, styles are not so appealing anymore
16 October 2023
Reply from Avenue
Hi Maria, we're so happy to hear you enjoy the quality of our styles! Thank you for the feedback. Avenue Team
Great
The shirt I ordered was great. It's beautiful, I love the weight & fabric. I also really like the length; more of a tunic-type. I received a lot of compliments in this! Shipping was fast and purchasing is always easy.
1 October 2023
Reply from Avenue
Hi Christie, we're so happy to hear you love your new Avenue shirt! Avenue Team
Great purchase
The merchandise fit was perfect. The shipping was quick. The price was right.
7 October 2023
Reply from Avenue
Hi Aleta, we're delighted to hear you received your order in a timely manner! Avenue Team
Love your shoes...I can work all day in…
Love your shoes...I can work all day in them.
18 September 2023
Reply from Avenue
Hi Michelle, we're so happy to hear you love our shoes! Avenue Team
Disappointed
I was pleased with Most if my order, but I'm disappointed in the quality of the fabric on many of the tops and the sizing is not consistent.Can't give too low a rating since most of my order was at a pretty good sale price but honestly if I had paid full price there would be some returns.
20 September 2023
Reply from Avenue
Hi there! We're so sorry to hear you have found our sizing to not be consistent, this is not the experience we wish for our customers! Please be advised, that we sell different brands on our website which can cause the sizing to differ! We have amazing size guides to assist you in finding the perfect size for you, as well as our customer experience team who can be reached 24/7! Avenue Team
Different size delivered
2 items I ordered are not the right size from what I ordered online. The size I received were Small and Medium. I ordered size 16 & 18. Unfortunately, I can’t return them because they are labeled as final sale. I don’t mind not returning items as long as they are the right size. Other items are okay.
12 October 2023
Reply from Avenue
Hi Lourdes, we're so sorry to hear there has been a size discrepancy! We would love to further assist you and hopefully turn your experience around! To facilitate this, we have emailed you! Avenue Team
Reply from Avenue
Hi Tabitha, we're so happy to hear you enjoy shopping with us! Avenue Team
Stylish, well made & True to size
All the clothes I ordered came fast and at a great sale price. True to size. They are well made and stylish. I can only buy there when they have their super sales with free shipping. It's well worth the wait. So far so good. TY :)
5 September 2023
Reply from Avenue
Hi Elizabeth, we're so happy to hear you enjoy our promotions! Keep an eye out for the upcoming sales! Avenue Team
Reply from Avenue
Hi Debbie, we're so happy to hear your new shirt is a great fit! Avenue Team
Shipment arrived timely
Shipment arrived timely, items were well packed. Clothes fit very well, sandals were not comfortable though.
15 September 2023
Reply from Avenue
Hi Andrea, we're so happy to hear you're pleased with the fit of your new styles! If we can be of any assistance please don't hesitate to reach out to our customer experience team! Avenue Team
After wearing sweater it got a hole in…
After wearing sweater it got a hole in it. Had to sew it up. To late to return it.
1 October 2023
Reply from Avenue
Hi there, we're so sorry to hear this has been your experience! We would love to assist you further, to facilitate this we have emailed you! Avenue Team
I don't need to be reminded to be…
I don't need to be reminded to be honest when and if I'm giving a review
16 October 2023
Reply from Avenue
Hi Liz, we're so sorry to hear you have experienced this with our sizing! We would love to assist you in finding the perfect fit, please don't hesitate to reach out to our customer experience team! Avenue Team
'THE AVENUE IS AWESOME'
I love finding new fashions on the Avenue online and in the catalogs. I used to shop at the brick & mortar store in my city but it closed years ago and I thought that I'd lost you forever. The fashions are awesome, reasonably priced and they look good when I wear them.
2 October 2023
Reply from Avenue
Hi Barbara, we're delighted to hear you enjoy our styles and the way they make you feel! Avenue Team
Refund policy is a joke
Refund policy is a joke. Customer service doesn’t even exist or care, brush you off like they are doing you a favor. I will never buy anything from this company ever again! I will make sure I tell everyone I know to stay away. Terrible company.
9 October 2023
Reply from Avenue
Hi Nikole, we're so sorry to hear this. This is not the experience we strive to provide our customers. We would love to hear additional information so we can provide your feedback to the relevant departments for further review and hopefully turn around your experience! To facilitate this, we have emailed you! Avenue Team
Cloudwalker Boots
Cloudwalker Boots fit well and will carry me through the winter months in comfort. Was a little disappointed with the Burgundy color. It was more purple than burgundy./
9 October 2023
Reply from Avenue
Hi there, thank you so much for taking the time to provide this feedback! We're happy to hear you love our styles! Avenue Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.