Of the 7 shoes I ordered (all the same size) 3 were too narrow. One had a weird booger on the front. The kicker is, I went to return the 3 only to discover that 1 had to be randomly shipped back a dif... See more
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The Avenue is always prompt sending out my orders. There is no waiting for 2 months onky to find out that the item isn't going to be shipped. The clothes are well packaged so the items arrive intact.... See more
Company replied
Their clothing is cheaply made and often at least 2 sizes larger than stated. They have also been charging me 16.95 a month, I just found it, and for the life of me I can't figure out what for. T... See more
I use to always shop at avenue for my clothes being a bigger girl but have been a bit disappointed that I see about half the clothes they offer now don’t come in all the sizes which I find disappointi... See more
Company replied
Company details
About Avenue
Written by the company
New In Dresses Shoes Lingerie Sale
Contact info
United States
- 1 888 843 2836
- info@avenue.com
- www.avenue.com
2.1
Poor
723 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Avenue
Hi there, we're thrilled to hear you enjoy the design of our styles and our timely shipping! Avenue Team
Delivery was fast and returns are easy
20 September 2023
Reply from Avenue
Hi there, it is uplifting to hear you have enjoyed both the ordering and return process with us! Avenue Team
Quality of my items were high
Quality of my items were high, I purchased two dresses per final sale/ outlet. I love the quality of Avenue dresses, I wish their markdowns were more consistent vs. No markdowns or very minimal not even put to sale listing than poof gone and email notice only
4 August 2023
Reply from Avenue
Hi Shan, we're thrilled to hear our quality meets your expectations! Thank you for providing this feedback, please be assured we will pass this on to the relevant departments. Avenue Team
Loved my new tops and shoes
Loved my new tops and shoes! I've had a tough time with other shoe brands but Avenue's Cloud Walkers seem to always come through for me. Thanks Avenue!
10 September 2023
Reply from Avenue
Hi Pamela, we're so happy to hear you love our shoes as much as we do! Avenue Team
You get what you pay for 😞
You get what you pay for 😞. Lots of cute styles, but low quality fabrics. They don’t hold up. Most of them got 1-2 wears and washes and had to be discarded.
15 September 2023
Reply from Avenue
Hi Susanne. We're so sorry to hear this has been your experience, this falls short of our intended customer satisfaction and experience. We would love to look further into this with you. To facilitate this we have emailed you! Avenue Team
great website
great website, large selection and just plain beautiful clothing great company
10 October 2023
Reply from Avenue
Hi Deana, we're thrilled you love our range of clothing as much as we do! Avenue Team
I bought a dress that was reduced…
I bought a dress that was reduced clearance price. I absolutely loved it . The color was a beautiful dark mustard color. Since weather is still like summer and the dress was perfect for the event. Very happy with my purchase.
23 September 2023
Reply from Avenue
Hi Miriam, we're so thrilled to hear you love your new Avenue style! Such a stunning colorway. Avenue Team
Great variety of styles for plus size…
Great variety of styles for plus size women like me. Good quality and very affordable prices.
9 October 2023
Reply from Avenue
Hi there, we're so delighted to hear you enjoy the range of styles we have available! Avenue Team
Reply from Avenue
Hi there, it is so uplifting to hear you have enjoyed shopping with us! Avenue Team
Reply from Avenue
Hi Janie, we're so happy to hear you love your new Avenue styles! Avenue Team
I like the quality of the material and…ND
I like the quality of the material and the styles. The shipping is so fast and I love it
9 October 2023
Reply from Avenue
Hi Margaret, we're delighted to hear you enjoy the quality of our styles and our timely deliveries! Avenue Team
Reply from Avenue
Hi Kerrie, we're so happy to hear you love our boots as much as we do! Avenue Team
Great deals.
9 October 2023
Reply from Avenue
Hi Almeda, thank you for sharing this positive feedback! Avenue Team
Happy with Avenue
The clothes has been spot on what I was looking for. The pieces fit well.
9 October 2023
Reply from Avenue
Hi Susan, we're delighted to hear you have found our styles to be spot on! Avenue Team
Usually I have had Great experience and…
Usually I have had Great experience and excellent service when ordering from Avenue, but this time I ordered a dress for my Granddaughter's Baptism. I ❤️ LOVE the dress,but it arrived with stains/spots on the tie belt. Was this dress Avenue or that City company that y'all use? Definitely was not happy 😕 😒 with your merchandise where as any other time your services have been excellent.
19 September 2023
Reply from Avenue
Hi Martha, we're so sorry to hear this was your experience in this circumstance! We would love to look further into this so we can assist you accordingly. To facilitate this, we have emailed you! Avenue Team
Quick Shipping
The Avenue is always prompt sending out my orders. There is no waiting for 2 months onky to find out that the item isn't going to be shipped. The clothes are well packaged so the items arrive intact.
But besides the shipping experience, Avenue has so much more to offer than most online clothes retailer. When the description says "butter soft" for their denim items, it is wondrously soft. You don't have to wash it 5 or 6 times to make the item wearable. The prices are good, especially when there is a sale. I recommend shopping at tghe Avenue verry highly.
22 September 2023
Reply from Avenue
Hi Robin, we're so thrilled to hear this - this is what we're all about and how we continue to lead a world of curves, by catering to all our different customers! Avenue Team
I love Avenue's clothes
I love Avenue's clothes. They ususally fit right and your sales are pretty good too.
3 October 2023
Reply from Avenue
Hi Lisa, we're delighted to hear you enjoy our styles and promotions! Avenue Team
I like the fashion.
26 September 2023
Reply from Avenue
Hi Susan, we're thrilled to hear you love our styles here at Avenue! Avenue Team
Wrong color
Wrong color
I ordered this dress, for a wedding, in sage. That was one of the requested colors. I received the purple, which was not one of the colors. So I had to go back out and look for another dress the day before the wedding. I will be returning
7 September 2023
Reply from Avenue
Hi Michelle! We're so sorry to hear you were affected by the unprecedented error we experienced with this style, this is not the experience we wish for our customers. Please be assured, that this error was shortly corrected by the relevant department. We have emailed you so we can further assist. Avenue Team
Your clothing line is excellent but…
Your clothing line is excellent but your customer service needs to be improved.
9 October 2023
Reply from Avenue
Hi Arthur, we're thrilled to hear you enjoy our styles! Thank you for providing this feedback, please rest assured it will be passed on to the relevant departments! Avenue Team
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