AviationADR Reviews 

Well ordered, efficient and with excellent updates. A good job done well. Thanks.

I was gratified to find that this arbitration process existed after my nightmare trying to deal with Ryanair to resolve a dispute that arose from their mistake and non acceptance of it. The arbitration process was a bit laborious and I found that my patience wore thin throughout each stage, but after 4 months of submitting information and waiting, waiting and more waiting I was at least successful in getting half of our money back. I still feel aggrieved that my claim was not thoroughly reviewed by their ‘highly skilled and experienced’ adjudicator who had clearly not fully read or understood what I was trying to reclaim costs for, but at least this service does offer some hope to anyone experiencing bad treatment from an Airline. I would also warn anyone reading this review to be very careful in any dealings you have with Ryanair as they blatantly ignored their mistake and dragged their heels throughout the appeal process.

The ADR have been excellent since I contacted them about my claim commitment to me and communication has been second to none I would definitely recommend the ADR to anyone making valid claims
Thank uou so much
Mr Lawrence Dobie

So grateful to Aviation ADR for their swift resolution to our compensation claim. We were totally dismissed by Easy Jet and would not have received a penny. By putting our trust in the dispute resolution process we received exactly what we knew we were entitled too.

simple forms and easy to use. I didn't even know about this service until I used chat gpt. A service that every airport needs to advertise to use for customers that have had a problem with airlines. This is true 'power to the people' stuff. Thank you for your service.

Help with refund for delayed flight. We would not have got the refund without your help. The process was straightforward and we were updated at each stage.

I had a very positive experience with AviationADR. They handled my case professionally and efficiently, and helped me successfully resolve an unfair charge from Ryanair.

Throughout the process, communication was clear and transparent, and I always felt that my case was being taken seriously. Thanks to their support, I was able to receive a full refund.

I highly recommend AviationADR to anyone facing issues with an airline.

The Aviation ADR is brilliant! We would never have managed to get compensation from AirFrance without it. After raising the initial claim with Air France and complete denial that they owed us compensation, I quickly raised the case on the ADR's website. It took about 3.5 months from start to finish which isn't bad compared to nothing at all without the ADR's help.

Their website has definitely improved - we asked for their help a few years back as well and it wasn't quite as straight forward so you can tell they put some thoughts into improving the customer experience.
It's now really easy to add all the receipts and proofs to support the claim and some of the info are automatically filled in when you add the flights numbers and so on, is quite well structured and we got notifications each time an update was added onto the case portal which was great.

In a perfect world we shouldn't have to need to ADR at all and the airline should fulfill their obligations towards their customers.
But we are not in a perfect world, and the ADR got us the compensation we were owed that the airline pretended we were not entitled to. We are very grateful for their help.

No support for passengers. All support is for airlines.

Fairly easy to use web site, I was worried that the claim would not be a balanced review but that was not the case and my claim, which had been rejected for delayed flight had the right outcome even though it took several months to secure.

I had a really positive experience using Aviation ADR. The claim portal was straightforward, easy to navigate, and everything was clearly explained at each stage. I received regular updates throughout the process, which gave me confidence that my case was being actively handled.

Most importantly, I genuinely felt that they were acting on my behalf and pushing things forward. The process was smooth from start to finish, and I was pleased that payment was successfully received in the end.

Overall, a reliable and efficient service that I would definitely recommend.

Brilliant experience with this company. Great communication through messages when making a claim. It took a while to receive the delayed claim from Ryanair, but I got full compensation. I’m recommending using AviationADR to everyone. I see people leaving bad reviews, but what matters is not missing deadlines at each step when working with ADR. I missed one and had to redo my claim. But that was my own mistake. I got 1300€ for the delayed flight for 6 people. Thanks ADR! Great success

Excellent service - I received 100% of my claim after the Airline had previously rejected my claim.

The system is very easy to use and navigate - with excellent communication.

This organisationn/entity/company or whatever it is, is a sham and likely marking the homework of its members who pay for it. Despite submitting a robust claim against Ryanair and submitting evidence in support, Aviation ADR said I hadn’t provided any evidence! It operates very like POPLA which supposedly regulates the practices of private parking companies but rarely finds them at fault.

In a similar way, Aviation ADR finds in favour of Ryanair regardless of the evidence or case. This is not an independent regulator in any sense, and as such is a sham and a waste of time that should not be allowed to exist.

ADR easy service to use, all on line kept you up to date throughout with notifications. I was awarded £1560 for delayed and missed connections. Thank you ADR.

We made a complaint to Ryanair that they would not accept so passed it to Aviation ADR who dealt with it for us and upheld our claim and ultimately Ryanair had to refund us for the charge. Great service

INCREDIBLE! I can’t speak highly enough of Aviation ADR. After having a flight cancelled merely a few hours before takeoff, I was left stressed and bewildered as to how much this was going to cost me to resolve. After the fact, the said airline displayed terrible customer service, barred me from exercising my statutory rights, and all in all left me frightened that I lost a lot of money due to no fault of my own. As such I thought I would have a legal battle on my hands to recover costs. By some sheer luck I came across Aviation ADR, and the whole process was seamless. It was very comforting to know that professionals were on the case and with no cost to me, and they did nothing but a fantastic job. They alleviated what would’ve become a very stressful period in my life and for that I am grateful. I received the compensation I was owed and reimbursed my expenses in just under a few months. Thank you!

This was a pleasant experience. I have received an excellent support throughout this period. After submitting all of the documents, I was constantly updated about the next stages of the process. This made me feel reassured.