Avica UK Reviews 

248
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

With the sudden demise of Pattersons in Bristol, who I have used for years, I was left unsure where I could source our toilet rolls. I took a flyer on Avica in Watford and I fully expected an emai... See more

Rated 1 out of 5 stars

Products often out of stock, show in stock when ordered but fail to appear with "to follow" on delivery note. Web site before re design was bad, now terrible. Not intuitive, not user frie... See more

Rated 5 out of 5 stars

I’ve always meant to say how amazing all of Avica’s drivers are — they truly deserve praise. Every single one of them has been courteous, professional, and genuinely helpful. Avica clearly does som... See more

Rated 5 out of 5 stars

We switched to Avica from our local supplier as they offered a nationwide free of charge, next day delivery service - they always have lots of stock so don’t have to worry about items on back order. V... See more

Company details

  1. Wholesaler

Information provided by various external sources

One of the UK's leading cleaning, catering and healthcare distributors. Part of the Jangro Group we offer next day delivery to the majority of UK locations.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

248 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(248)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service, easy to order, competitive prices and the delivery is the best take only one day it.

10 October 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service experience

Excellent customer service experience.
One of the items I ordered was picked incorrectly, their own delivery driver himself spotted this and advised me he would return this back to shop and arrange for another to be delivered.
With some very bad customer service experiences from a great deal of other companies recently I followed it up with an email to customer service they were already aware and the correct item had been dispatched for delivery next day and arrived just after lunchtime. Five stars to all involved.

7 October 2022
Unprompted review
Rated 4 out of 5 stars

Normally have everything in stock

Normally have everything in stock. Very good at next day delivery. Drivers are also polite and helpful. Not always great at getting it to us in our timeslot

26 September 2022
Unprompted review
Rated 5 out of 5 stars

excellent

Excellent service, very helpful team always ready to help with queries and reasonable prices as well.

23 September 2022
Unprompted review
Rated 2 out of 5 stars

Order did not arrive on date due

My order did not arrive on the designated day. I phoned Avica at 5pm that day & was told it was due the next day. I really had to push the person to investigate, as I had been told twice that the delivery had been due that day. She checked with the delivery manager and told me that the driver had been unable to finish his round because he became unwell. She was not at all apologetic for not notifying me. If I hadn’t phoned to check, no-one would have contacted me.
I receive this order at my home address, so wasted time waiting in for this order.
The lack of contacting me to explain that the delivery was postponed and the curt way it was dealt with when I phoned make me consider changing to a different company for future orders.

22 September 2022
Unprompted review
Rated 5 out of 5 stars

We are always happy with Avica

We have been with this supplier for more than 4 years now. They are always on time and very helpful when we need them.
We would recommend Avica to anyone who would like a professional service.

22 September 2022
Unprompted review
Rated 4 out of 5 stars

Avica is an excellent platform to buy…

Avica is an excellent platform to buy cleaning Material in general.
Despite I find it very practical and easy to use, the website is extremely slow and backwards when we compare it to the website and technologies we do use nowadays.

However, the Staff is always very nice. Always ready to help.

20 September 2022
Unprompted review
Rated 5 out of 5 stars

The team are fantastic

The team are fantastic, the products are great and almost all of our orders have been delivered next day - superb service and happy to have them as a supplier

15 September 2022
Unprompted review

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