Holly from AV Parts Master sales team reached out about an issue with my order and came with solutions, passed my questions back to the original manufacturer so that I could be sure the new options st... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I was looking for a cinema grade 4k projector to add movies to my golf simulator room I had done research and had a few options in mind I spoke to Tom who was knowledgeable, helpful and we... See more
Company replied
Not surprised AV Parts Master rates so highly on here. Cusomer service is outstanding. Spoke to Erik on Monday after ordering my Acer projector on Friday, said that I was hoping to receive it for the... See more
Company replied
Very communicative. I ordered a high spec projector and needed it to arrive quickly for testing. They were easily contactable and the product was great. Only slight problem was the cable wasn't 100% c... See more
Company replied
Company details
Written by the company
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Contact info
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, United Kingdom
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4.8
Excellent
521 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
The company communicated every step of the process, even called me the afternoon before to confirm delivery
excellent service
1 October 2026
Unprompted review
Reply from AV Parts Master
Morning Simon
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
A really good purchasing experience
Price was extremely competitive. The order was processed quickly and I received a phone call to confirm the product had been collected by the courier.
Excellent service, a real response to a quey, the sort of service we all used to expect but is now so often lacking.
30 September 2026
Unprompted review
Reply from AV Parts Master
Morning Glyn
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
The service and price were competitive
The service and price were competitive. The product got delivered ontime. The monitor is working without any issues.
8 October 2026
Unprompted review
Reply from AV Parts Master
Morning Dharmendra
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very communicative
Very communicative. I ordered a high spec projector and needed it to arrive quickly for testing. They were easily contactable and the product was great. Only slight problem was the cable wasn't 100% correct but I have confidence that if I had queries it they would've sent me a new one. I bought one instead to save time.
8 October 2026
Unprompted review
Reply from AV Parts Master
Afternoon Beatrice
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Website Stock Availability lies
Lists stock available for next day, pay thousands and then they admit they lied and don’t have it at all.
Now got to wait a week for the refund and clients left waiting.
7 October 2026
Unprompted review
Reply from AV Parts Master
Morning Chris,
We’re sorry we were unable to fulfil your order as expected, particularly with your own clients waiting for the equipment. We appreciate the frustration and inconvenience this may have caused.
We understand that the stock availability and next-day delivery information on our website may have influenced your decision to order from us. The stock availability shown on our website relies on stock information supplied by our distributors, which unfortunately proved inaccurate on this occasion.
We would like to reassure you that there was no intention to mislead you. As soon as the stock issue became apparent, our team contacted you to explain the situation and explore a suitable alternative. We understand that you did not wish to pursue an alternative and respected your decision to receive a refund.
Your refund has been submitted with immediate effect. The time taken for the funds to appear in your account depends on your payment provider’s processing times, and we appreciate that this adds to your frustration.
We take your feedback seriously and will use it to review how we communicate stock availability and support customers when an order cannot be fulfilled as expected.
Kind regards,
The AV Parts Master Team
The sales team went out of their way
The sales team went out of their way to dispatch the monitor I urgently needed, and it was delivered the next day. Thank you!
1 October 2026
Unprompted review
Reply from AV Parts Master
Afternoon Duncan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very personal service from start to end…
Very personal service from start to end - frequent communication by email and phone. My expectations were well managed with regards to delivery times throughout. Delivery costs were much cheaper than elsewhere too 👌. Highly recommend
19 September 2026
Unprompted review
Reply from AV Parts Master
Afternoon JW
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Reply from AV Parts Master
Afternoon IT Support Ash Manor School
Many thanks for taking the time to leave us a positive 4*star review here on Trustpilot.
We are glad to hear that your experience with us was generally positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I WOULD SHOP HERE AGAIN!
I experienced a minor issue with my order, which the team resolved very quickly. I was thoroughly impressed by the responsiveness of the customer service team. The item is perfect, and delivery was next day. I would highly recommend this service and will certainly use it again.
29 September 2026
Unprompted review
Reply from AV Parts Master
Afternoon Raymond,
Many thanks for taking the time to leave us a five-star review on Trustpilot.
We’re pleased to hear that you had a positive experience with us despite the minor issues with your order. We really appreciate your feedback as we continue working to provide excellent service to every customer.
Your kind words mean a great deal to our team, who take pride in supporting our customers throughout their experience with AV Parts Master.
We look forward to serving you again.
Kind regards,
The AV Parts Master Team
Great customer service from start to…
Great customer service from start to finish. Holly contacted me shortly after I placed my order to let me know there would be a delay and immediately looked into alternative options that might be available sooner.
They also refunded my next-day delivery charge without any hassle, and the communication throughout has been excellent. It’s been really refreshing to receive such proactive and helpful customer service.
I’d definitely recommend them and wouldn’t hesitate to order from them again.
18 September 2026
Unprompted review
Reply from AV Parts Master
Morning Customer
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great experience from start to finish
Great experience from start to finish, Easy to order with detailed product descriptions online, follow up email and call to say order received and dispatched and speedy delivery! Great service.
11 September 2026
Unprompted review
Reply from AV Parts Master
Morning Mike
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Holly was very helpful
Holly was very helpful. Item was originally out of stock but was sent an equivalent. All sorted out very quickly and professinally
18 September 2026
Unprompted review
Reply from AV Parts Master
Afternoon PJ Johnson Timber
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Jess was extremely helpful
Jess was extremely helpful. She reached out and was very personable when she helped me with my order.
17 September 2026
Unprompted review
Reply from AV Parts Master
Afternoon Samuel
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Cat 5 lead
Did not have part in stock and suggested an alternative part which I was very pleased with was same price but better quality very pleased with service and quick delivery would buy again
14 September 2026
Unprompted review
Reply from AV Parts Master
Afternoon David
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Would definitely recommend
Great customer service and communication. Ordered with no issues and received a follow up to check everything was working fine. Would recommend!
7 September 2026
Unprompted review
Reply from AV Parts Master
Morning Joel
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Got exactly what I ordered
Got exactly what I ordered. Arrived quickly. Reasonable price.
24 August 2026
Unprompted review
Reply from AV Parts Master
Morning Jim
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Create customer service
Create customer service. Would definitely use again in the future.
4 September 2026
Unprompted review
Reply from AV Parts Master
Afternoon Dave Neaves
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent customer service
Excellent customer service. I would definitely buy from this supplier in the future.
12 August 2026
Unprompted review
Reply from AV Parts Master
Morning Jeff
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great selection of products at…
Great selection of products at competitive prices. Speedy delivery and communication gives a great sense of support however this was not required this time. Will certainly use again
5 August 2026
Unprompted review
Reply from AV Parts Master
Afternoon Craig Westwood
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service and price for PTZ camera
Online order for PTZ Optics camera, at a very good price, was processed and delivered very promptly, arrived well packaged in perfect condition. It was good to get a follow-up call from Holly to ask whether all is OK - not something you'd get from some very large companies I can think of! I don't expect to be in the market for anything similar in the near future, but if so would happily shop here again.
7 August 2026
Unprompted review
Reply from AV Parts Master
Afternoon Steve
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
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