These guys have always been awesome with our requests. always followup with a call to confirm the order and their email comms have been spot on too. I use these mainly to replace parts of our compa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Phenomenal service! AV Parts Master is 10/10 5* company. From the point of order to delivery took just a little over 12 hours! Unbelievable! The customer service team are superb and Holly and Jake wer... See more
Company replied
Called in and spoke to Ellie, needed a projector and mount urgently but didn't know what option would work. She went through all the measurements and within my budget too. Arrived on Tuesday nex... See more
Company replied
I was really impressed with the service from AV Parts Master. Ordering online was quick and straightforward, making the whole process very easy. Shortly after placing my order, I received a follo... See more
Company replied
Company details
Written by the company
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Contact info
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, United Kingdom
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4.7
Excellent
464 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Screen Procurement By Main Contractor For NHS Project
Extremely quick response on the supply of 5 Samsung screens for an NHS project.
Extremely helpful, professional, went above and beyond to assist
29 May 2025
Unprompted review
Reply from AV Parts Master
Afternoon Dan Fenwick
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service in sourcing a replacement lamp
Very helpful in sourcing a replacement lamp for my "discontinued Epson projector". I had a small issue on the install of the lamp but I received excellent help to quickly resolve the issue.
21 May 2025
Unprompted review
Reply from AV Parts Master
Afternoon Ray Dinsey
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent, highly recommended!
I've been buying projector lamps from these guys for 10+ years and the service has always been excellent. On the rare occasion that there have been issues they have been quick and effective in working to a resolution. Pre-sales advice is accurate and comprehensive. Their prices are extremely competitive, products that say 'in stock' actually are and the range of products beyond lamps is excellent too. Highly recommended, I don't know of a better firm in this market. A++
19 May 2025
Unprompted review
Reply from AV Parts Master
Afternoon Nick Davidson
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great organisation to deal with!
What we ordered was out of stock. We were contacted the next day with options for replacement. Which were delivered the next day. Fantastic job by Ellie!
13 May 2025
Unprompted review
Reply from AV Parts Master
Morning Paul S Carter
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
HD Projector purchase
Great communication, good price, would recommend and use again.
12 May 2025
Unprompted review
Reply from AV Parts Master
Afternoon Darrell Sturgess
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
One of my 'go to' suppliers
My 'go to' for replacement projector bulbs for our school. Always good stock and reasonable prices. Delivery is quick and items appropriately packaged.
8 May 2025
Unprompted review
Reply from AV Parts Master
Afternoon James Williams
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fast Delivery and Exactly What I Needed
I needed a specific 16AWG power cable for my PC to better support the power draw, and AV Parts Master had exactly what I was looking for. The product was clearly described on their website, and what I received matched perfectly. Delivery was quick, and communication throughout the order process was clear and professional. Overall, great service and a smooth experience – would definitely use them again.
30 April 2025
Unprompted review
Reply from AV Parts Master
Afternoon Leigh
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic!
Fantastic!!
Tried to place an order online using the account option as I am a school Governor but this didn't work.
Got an Email from Austin J in sales to sort out payment but I had found the item cheaper directly with the manufacturer. Austin was very helpful and beat the price and even included free next day delivery.
A pleasure to deal with!
Shout out to Austin J!!
29 April 2025
Unprompted review
Reply from AV Parts Master
Afternoon Kayleigh Gove
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Searching for a 6th star
Searching for a 6th star. Outstanding customer service. Debi took the time to check the spec on my order and avoided an error on my part. She also took the time to find me a suitable projector. I’m delighted!
29 April 2025
Unprompted review
Reply from AV Parts Master
Afternoon Catcha*
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Online Sales Team (OST) Assistance
I had placed an order as requested by a colleague for a projector and a screen. All was well, however, and isn't there always a however, I was quickly contacted by the OST who informed me they were not compatible. I put my colleague and the OST together and they were able to find a suitable replacement. The order was amended without fuss and as luck would have it, the better alternate was in stock. Just want to say thanks to all concerned for getting us sorted. I would recommend using this company to others.
16 April 2025
Unprompted review
Reply from AV Parts Master
Morning Urban Spaceman
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
So far so good!
I was looking for a short throw projector and tried AV Parts Master. After placing my order late one evening, I received a phone call the following day to ensure the projector I had selected was suitable for the purpose I required. I was informed the projector would be with me the following day. True enough it was. The day after delivery I was contacted to ensure I was happy with my purchase. Now, of course, you can only really tell how good a company is when they have to support customers when things go wrong. I haven’t needed such support yet. But I’m fairly confident if I did then I’d be in good hands. Would I recommend them? Yes, from my experience so far, a very easy transaction.
10 April 2025
Unprompted review
Reply from AV Parts Master
Morning Guy B
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I want to leave a review for the…Hisense 75WF25E 75” Window Facing - High Brightness Display
I want to leave a review for the avpartsmaster.co.uk. They are consistently helpful, with a very good response time. I've placed orders with other suppliers in the past, but this company is the best I've ever dealt with. Specifically, I was impressed with their quick response to my inquiries. I highly recommend them
8 April 2025
Unprompted review
Reply from AV Parts Master
Morning Katsufumi
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I ordered 7 75" TV'S
I ordered 7 75" TV'S, When I chased, it turned out that the manufacturer was delyaed on producing them. I spoke with our account manager and they got me a better spec unit and delivered with 24 hours!
I was gobsmacked by the service. First class!
Thank you AV Partmaster
4 April 2025
Unprompted review
Reply from AV Parts Master
Afternoon West IT Manager
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great communication
Quick responses and pleased with the product, which was a projector. We have used AVpartsmaster afew times now and I fully recommend them. Polite, professional and great communication throughout the buying process.
3 April 2025
Unprompted review
Reply from AV Parts Master
Afternoon Martin Van Der Sande
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent pre-sales servioce and honest discussion.
I ordered an item and the team contacted me to ensure it would meet my needs, taking the time to discuss where it would be located, use case and context. They voiced valid concern that it might fall short of expectations and explained this clearly. They were patient, polite and communicated well - in the end we found a straightforward solution which meant the item I requested could work as intended, so it was dispatched same day. At no point did they request a review - I asked how I could provide feedback for the excellent customer service.
26 March 2025
Unprompted review
Reply from AV Parts Master
Morning Mr Biscuit
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Extremely kind end helpful service
Extremely kind end helpful service. We are super happy. Thank you Ellie! /Global Parametrics
11 March 2025
Unprompted review
Reply from AV Parts Master
Afternoon Anna
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
We have been dealing with AV…
We have been dealing with AV Partsmaster for many years now and always had a great service.
Our account manager Scott Parker has always gone above and beyond for us. Would definitely recommend.
11 March 2025
Unprompted review
Reply from AV Parts Master
Afternoon Mark
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Reply from AV Parts Master
Afternoon Vinita
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent company
Very good communication and timely delivery. Parts were as expected. Will use again
4 March 2025
Unprompted review
Reply from AV Parts Master
Afternoon Simon
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent company very helpful customer…
Excellent company very helpful customer service, went out of their way to make sure order arrived on time and that it was suitable for my home by offering the products dimensions and various facets of my purchase to ensure suitability top class
8 February 2025
Unprompted review
Reply from AV Parts Master
Afternoon Matt
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
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