Away Reviews 

Excellent customer service for a broken lock.

Shipped new bag right away

Filed a claim for a warranty issue and had my replacement bag in hand 3 days later! Amazing!

Amazing customer service. Fully honored warranty without any question.

The customer service with my issue was amazing. Thanks

It’s awesome that Away has such a great warranty. The luggage is incredible but having the warranty and knowing they will help you quickly replace damaged luggage makes it even better! It does stink that the colors change since now my set doesn’t match with the replacement I received but that’s okay!

Seven years ago we purchased Away suitcases before a year of international living and travel. Seven years later, 16 countries and multiple cruises; not to mention many US flights, I found that my carryon shell had cracked to the point where it was splitting. Discovered while on a trip, I took pictures and easily filed a claim with Away. It was processed and a replacement suitcase was on its way to me within 24 hours! My replacement suitcase arrived at my house before I even did. I will recommend Away suitcases to everyone. They work so well, have amazing colors, the wheels and handles are fantastic, zippers and mesh covers inside suitcase hold up even when overpacked - totally a 5 star product. To give a replacement so seamlessly after 7 years; unheard of and deserves more than 5 stars! Incredible product, warranty and company! Thank you, Away!

No hassles and quickly replaced broken, 7 year old luggage

It was very easy and quick. Thank you.

Customer service was great! Away stands behind their products. I have bought several suitcases and very satisfied.

I appreciate Away sending me parts for a “DIY” to fix my suitcase; however, I would have thought this would be sent to a local store and the repairs could have been done there. I suppose most people are ok with self repair, but the customer experience of taking care of everything would have been a better model.

Customer service went above and beyond to help me with the repair and replacement of my carry on.

Hate to see such a great brand cut corners. I have purchased many Away luggage sets and pieces. Always willing to pay a premium for quality and service.
Had an issue with luggage wheels disintegrating and they sent me wheels to repair it myself- which was not a simple procedure. Worst of all the customer service is now an AI bot that just regurgitates back what you expressed and then expresses it feeling of “disappointment”.
Sad to see and not the brand I originally bought into.

I have had my Away suitcase for several years and it is a beast! I love how rugged it is, how much I can pack into it and how they stand by their product. I recently had the zipper break on my old one. I contacted customer service and they determined that they would send me a new one at no cost. I have taken this suitcase with me all over the world and can’t wait to continue to take my new one on more amazing adventures!!!

My customer service experiences with Away continue to be amazing which is why I have multiple suitcases and have gifted them to many family and friends.

I truly appreciate great customer service, which is what I have always received from away.

The claims policy was simple and practical. The replacement bag arrived with no problems.

There was no customer service interaction. There was an automated system that sent me a DIY kit instead of a new suitcase despite the warranty. The DIY kit was for a completely different suitcase. Terrible experience for a “lifetime warranty”