Quick, easy , staff very helpful (the ones who knew what they were doing) friendly, no questions unanswered, hire van here day after reporting accident. Only problem can't actually talk to someone du... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The most important thing is the communication is was extremely helpful and kept me informed all the way through my car being repaired. It’s easy to download the app to see at what stage it at. Also... See more
Company replied
This made a claim I was dreading very simple. AX took care of everything and kept me updated all along the way. It was all done in a very timely manner with minimum effort required by us. My only c... See more
Company replied
Absolutely brilliant in dealing with my claim Paid out fully no quibbles and like for like courtesy car supplied delivered and collected too Great communication Goes to show some people and com... See more
Company replied
Company details
- #18 of 25 best companies in Car rental company
Written by the company
Through our dedicated service centre and with our fleet of 4,000 luxury, prestige, mainstream and commercial vehicles, we help motorists who have found themselves on the wrong end of an accident regain their mobility. If it's not your fault, you have the right to a replacement vehicle whilst your own car is being repaired or replaced. We can provide that mobility and all of the support that comes with it at a time and place convenient to you, from our UK-wide network of vehicle depots. We help remove the stress, we take responsibility for interacting with insurers, we organise repairs and we keep you mobile so that you are not affected by the temporary loss of your car.
It's no accident people use AX
Written by the company
- Our promise
- To put you at the centre of everything we do.
Contact info
Unit 605, B24 9FD, Birmingham, United Kingdom
- 03700 116 720
- info@ax-uk.com
- www.ax-uk.com
4.5
Excellent
13k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Reply from AX
Great to hear - thanks for your review.
Reply from AX
Thank you - thanks for using AX!
From 1st point (incident) to car hire…
From 1st point (incident) to car hire to settlement from 3rd party all staff have been fantastic from start to finish. Thank you all
11 July 2026
Reply from AX
Thanks for your review, we are pleased you were happy with the service provided.
Reply from AX
Thank you - that's just what we aim to do, take the hassle away after an accident.
I would just like to see thank you very much for everything that you guys have done for me your you are all amazing and the way that you handled my troubles in my case
Everybody was so kind and you all were amazing you are a blessing considering the trouble that I went through and what I had to endure I don't know what I would have done without you you are amazing stuff and you are so kind and polite and you always look after your client and customer keep doing what you're doing take god bless all of you
4 July 2026
Reply from AX
Thank you, this is lovely feedback to receive. We are pleased we could help and take some of the stress away following the accident. Thanks again.
Returning hire vehicle …
Well you should have picked the vehicle up on Friday the 10th of July and you didn’t the vehicle is still on our drive Saturday 11th July I have tried
Calling AX and europcar with no joy plus the above not been in touch with us to say why they have not collected vehicle
10 July 2026
Reply from AX
Thanks for reaching out. We are sorry to hear of the issues with the hire vehicle collection and will use your feedback to see where we could have done things differently. We apologise for any inconvenience caused.
Communication throughout was excellent
Communication throughout was excellent. The process was very good and the team were professional from start to finish
Thank you!
4 July 2026
Reply from AX
Great to hear - thanks for your review.
Smooth procedure from start to finish.
24 June 2026
Reply from AX
Thank you, we appreciate your feedback.
Reply from AX
Great to hear - thanks for your review.
They are very slow in there service
They are very slow in there service, didn’t get the proper valuation for the vehicle.
Some of the customers service agent are so unprofessional of this organisations.
11 July 2026
Reply from AX
Thanks for reaching out, your feedback is disappointing to hear and we are sorry for any inconvenience this may have caused to you at the time. Your claim will be reviewed to see where we could've done things better.
From start to finish of my claim the…
From start to finish of my claim the process was absolutely superb, I really can’t fault you
11 July 2026
Reply from AX
Great to hear - thanks for your review.
Reply from AX
Thank you - thanks for using AX!
Was really easy to deal with and very…
Was really easy to deal with and very fast no hassle at all
3 July 2026
Reply from AX
Thanks for leaving a review - we are so pleased you found the service hassle free!
Professional
They acted extremely promptly to arrange a courtesy car. When it was not possible to send me a like-for-like replacement, I was quickly phoned to see if an upgrade would be satisfactory. The whole process was very professional.
10 July 2026
Reply from AX
Great to hear - thanks for your review 😊
Awesome service and delivery
The transition period was awesome and timely. The staff were kind enough to listen and offer assistance each time I had to ring.
10 July 2026
Reply from AX
Great to hear - thanks for your review 😊
Reply from AX
Great to hear - thanks for your review 😊
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