I really find it difficult to navigate around the website. Don't know whether to go into Inbox or Notifications and even when things are read - it still shows the number as unread???? The little numb... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
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Senior nurse Lauren stepped in and found a local pharmacy in Guildford which had my drugs and then she organised a prescription and arranged with the pharmacy to hold the drugs to await my collection.... See more
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Customer Service and replies to emails and claims is really quick and I have had no issues. Just my medical journey has been long and ongoing and because the private consultants are busy you do have... See more
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Stellar service from Marcela in renewals! It's rare that you end a health insurance renewal call feeling as great as I did. Marcella was really understanding, had my best interests and was trying... See more
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Company details
- #26 of 28 best companies in Health insurance agency
About AXA Health
Written by the company
We are AXA’s health and wellbeing specialists
We all love to feel cared for. From steady acts of support to that feeling of being truly listened to.
We help our members access the support and healthcare they need quickly. From diagnosis and treatment, to guidance and tools that can help you manage your health every day - not just when there's a problem.
We were founded by doctors and hospitals working together to give more people better access to healthcare. In the 86 years since, we’ve grown to become part of one of the biggest insurance groups in the world.
With that comes expertise and experience in how best to support our members - and a commitment to putting their health first. Care goes beyond fast access to appointments and treatment. It's about being heard, understood and supported.
Find out more about the care that goes into our cover.
Contact info
International House, Forest Road, TN2 5FE, Tunbridge Wells, United Kingdom
- 0800 132 203
- onlineresponseteam@axahealth.co.uk
- axahealth.co.uk
4.1
Great
22k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I expected to see an in person health…
I expected to see an in person health professional, but after 4 sessions was no closer to getting medical treatment for severe back pain. I expected to see a physio therapist on the second session in person rather than very short video links
14 August 2026
Refuse claims unjustifiably
Doing everything possible to refuse a genuine claim. They want my NHS GP to fill in a form (which they'll charge for) to talk about a medical condition I've never seen the NHS GP for.
14 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent knowledge of the product
Excellent knowledge of the product, quick service with no sales pressure
13 August 2026
Unprompted review
Reply from AXA Health
Hi Steve
Thank you for sharing your good experience. We are happy to hear that you have had great service with us.
Kind regards
Dan
Reply from AXA Health
Hi Roy and Tracy
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards
Dan
Easy to understand the communication &…
Easy to understand the communication & change to my appointment time allowing me to update my manager in a timely fashion.
14 August 2026
Reply from AXA Health
Hi Sean
We are happy to hear you have had an easy and positive journey with us. Thank you for leaving us your kind review.
Kind regards
Dan
Reply from AXA Health
Hi Steve
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards
Dan
Always very helpful and informative…
Always very helpful and informative when I call with an issue regarding my claims or issues with App
I think the App could be a wee bit easier to navigate
20 April 2026
Reply from AXA Health
Hi Patrick
Thank you for sharing your good experience. We are happy to hear that you have had consistently great service with us.
Kind regards
Dan
Exceptional Care and Support During My Sciatica Recovery
The care, encouragement, and dedication shown by my physiotherapist made a huge difference in my recovery from sciatica. I am truly grateful for his support.
9 June 2026
Reply from AXA Health
Hi Moira
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards
Dan
We had a very positive experience with…
We had a very positive experience with AXA Health. The adviser who helped us was extremely helpful, patient and clear throughout the whole process. She took the time to answer all of our questions in detail and made sure we fully understood the different options before making our decision. We never felt rushed or pressured, and her support made the whole process very straightforward and reassuring. We’re very happy with the service we received.
13 August 2026
Unprompted review
Reply from AXA Health
Hi
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards.
Dan
Excellent contact on the phone
Excellent contact on the phone. Dealt very efficiently with all my issues.
8 May 2026
Reply from AXA Health
Hi Michael
Thank you for taking the time to leave us your kind review. We are happy to hear your claim process has been quick and positive for you.
Kind regards
Dan
Great customer service but the GP set up is cumbersome
The call center staff were superb! Very impressed. Found me the perfect monthly option, sent information through promptly and even provided a direct email address!!
Setting up the Dr app though was painful. I had to ask 3 times for activation codes, just not straightforward at all. Strange that the app is only available to corporate customers? Why is this?
13 August 2026
Good friendly service
Claims have been dealt with in a friendly, empathetic and efficient manner.
1 August 2026
Reply from AXA Health
Hi Peter
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards
Dan
Very helpful and easy to get advice and…
Very helpful and easy to get advice and authority
1 July 2026
Reply from AXA Health
Hi Anthony
We are happy to hear you have had an easy and positive journey with us. Thank you for leaving us your kind review.
Kind regards
Dan
Reply from AXA Health
Hi Tim
Thank you for taking the time to leave us your kind review. We are happy to hear your claim process has been quick and positive for you.
Kind regards
Dan
Slow and incorrect responses.
31 May 2026
Reply from AXA Health
Hi Ajmal
We are sorry to hear of the issues you have experienced. We have tried contacting you by phone but unfortunately were unable to reach you so we have sent a message to your online portal for further information.
Kind regards
Dan
Reply from AXA Health
Hi Ka
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards
Dan
Reply from AXA Health
Hi
We are happy to hear you have had a positive journey with us. Thank you for leaving us your kind review.
Kind regards
Dan
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