AXS USA Reviews 

The customer rep named Jerzy was a tremendous help to me. He must have spent 15 or more minutes on the phone with me. I told him a few times, that I am old-school, and I hate using apps and having to use my cell phone for everything! But these days, I have no choice. He helped me buy the ticket, and also upload or download or whatever the AXS app, to show the ticket. I asked him if he could e-mail me a copy of the ticket, but he couldn't. But he did send me a receipt for the ticket to my e-mail address. Thank you again Jerzy, for spending so much time and being so patient with me! I really appreciate it!

Stacy was helpful, professional, and very efficient!!!

Kevin W was very helpful in allowing me to change my email. He gave clear and concise instructions and insured the process worked.

Got me my tickets but was rude about it. I asked why I needed to disconnect from WiFi and vpn to get my tickets and they said “do you want your tickets?” Instead of answering my question

It helped my identity that my IP address and account is in fact not a bot.

Kyle B was a tremendous help. He was patient with me and helped me remedy a mistake on my end. I’m very thankful and impressed by Kyle B.

Kiara P. provided helpful and fast support

literally why did presale say there are no tickets when i was online one minute after presale started…… awful experience on the website, i don’t know what i could’ve done differently

Donna was clear and helpful as she walked me through. I was a little panicked but she gave clear instructions, especially with the particulars of the app.

the agent was very helpful and able to resolve my issue quickly!

Super easy ticket exchange to a different date. Was afraid I’d have to sell my tickets then buy new ones, but their tech support made a change of date swap a piece of cake.

It is virtually impossible to buy a ticket through AXS anymore. I have been trying for weeks to purchase tickets to a concert and either they say I'm a bot, the sale link to the tickets is invalid, or my credit card can't be processed. I've tried from my phone, laptop, on WiFi, on mobile data, 2 different credit cards and no luck. My friend has also tried and has had the same problems. I understand trying to prevent bots and scalpers from buying up and reselling tickets, but normal people can no longer buy tickets either. This is the 2nd event my friends and I have had issues with.

I give 1 star to the AXS Customer service process....I called multiple times and waited on hold for hours to try and transfer tickets I purchased.
The last call was 45 minutes .
I was fortunate to finally get connected to Charles VM .
Charles did an excellent job in helping me get tickets transferred.
The system ducks but Charles was great

Not only does the company use predatory tiered pricing but the customer service is terrible. I spent 180 on a ticket, needed money so I sold the ticket for 150. After fees I only get 130. I can't access the money until October since that's when the show is. Absolutely reprehensible policy.

I had an issue with a ticket transfer and Kameron was so helpful getting the issue resolved. Great customer service!

I called because my tickets weren’t in my account. I was happy that I wasn’t on hold for very long and the agent walked me through step by step and was very patient with me and we got it fixed! Excellent customer service!

Kyle B was very helpful in resolving a very stressful ticket situation. The previous agent was not helpful at all and simply gave me a link with “get back to us in 2-4 days.” Kyle B went the extra mile.

They practice illegal policies. They are, as we speak, holding a thousand dollars that is mine until November. It is June. They have money from 2 parties for the same tickets. They ate deceiving and shady. Get your tickets anywhere else.

Walter was so kind, personable, and helpful! He made my refund experience so easy. Could not have gotten a better representative to help me!

Walter was the man. We had a complex issue involving 3+ accounts. He was patient and great to work with - AXS needs to give this man a raise. Thank you