Axvoice Reviews 

Only answer billing questions, otherwise no response

I've had them for years; maybe 5... with 2 lines. They have been ok. 1 normal ported # and 1 cheapo account with new #.

I did eventually get tech support by email and it was ok and resolved. Just do not ever have your credit card expire and then you can't activate the new card because the phone died! I guess it's fine for the price... I don't call out much but when I do and I talk too long it seems to cut my call suddenly if I go more than 20 minutes yet when people call me it never cut out (could be VOIP to land line issue.)

My main problem at this point is that I need SMS for 2-factor and they say nothing about this feature ever happening; they should at least point us to somebody who can add that feature on the website.

We got an IP service because our cell service was not dependable in our home. Axvoice had reasonable reviews that I could find and seemed to be the best price. Obtaining the service was easy and easy to install. After 1 year of service we had been doing weekly tests on the phone because we don't use the phone except for emergencies and we had less than five failures of incoming and outgoing calls on the tests. But in the renewal request from the provider, they billed me a month early which double billed for the final month of the original contract. They changed me from annual to monthly billing without asking me and increased my service cost by 25%. They did cut the cost upon request to the same rate as the previous year but told me they were not able to change the billing website to reflect the new contract period and amount. I had canceled the credit card they had on file due to difficulties with another vendor. I was unwilling to put my new card information on their billing page until it reflected the new terms. They said it could not be done. For the above reasons I advised them I would not be renewing their service. 10 hours later I'm notified they attempted to charge my credit card again. They do not have telephone customer service that I can find and their live chat would not connect when I tried it on their website. I've had to do all my communications through email. For that reason I have canceled their service and give them a two-star rating which is mostly a reflection of their customer service and billing practices.

Full marks for call quality. Even though my internet isn’t the fastest but still works absolutely fine. It’s not the perfect service, but we are more than satisfied with having it at our home. Definitely worth every penny.

THIS COMPANY IS A SCAM AND RIP OFF. I PLACED A ORDER AND CANCELLED IN LESS THAN 24 HOURS, AND THEY REFUSE TO GIVE ME A REFUND. I HAD TO CALL MY BANK AND SEND THEM THE THREAD OF EMAILS FROM THIS COMPANY SINCE YOU CAN'T CALL AND TALK TO ANYONE , TO GET MY MONEY BACK! STAY AWAY FROM THIS COMPANY. UNPROFESSIONAL TO SAY THE LEAST.

Axvoice' service degraded a lot over the past 6 months. The service would disconnect in the house, and inbound calls went straight to voice mail. Efforts to reach them were unsuccessful. Eventually we had to leave. That's when the 'free' equipment became an overpriced 39.99 fee. Return instructions received from them are nothing short of arrogant. They charge you immediately for the equipment when you cancel, require you to return the equipment at your expense, you must provide them a tracking number, and then you must track it and call them (impossible) to get your refund. Plus, they require the equipment, power cable and LAN cable. Otherwise they will withhold the refund - at their sole discretion. Ok we decided to go to another company, but Axvoice was non responsive, then very aggressive over the refund. Not a good way to end a relationship. Go somewhere else - these folks from Buffalo NY are angry, aggressive, not interest in addressing their service issues, then strike back at customers who move on. Companies that are this arrogant should be avoided.

I’m in the customer support & tech outreach business, so we have to make a lot of calls day in and day out. Most of these are incoming calls, with customers seeking input on any issues they face. The previous VoIP system that I was using cost me a lot of money for their toll-free numbers. The cost was running into hundreds of dollars a year and I wondered whether it was even worth it. I came upon Axvoice and thought I’d give it a go since it was super affordable. Honestly, I’ve cut down a lot on communications costs in recent months because their toll-free numbers are very affordable and easy to set up! Fully recommended!

I have been using AxVoice from over a year. Their service is quite good and I hardly need to get in touch with their Support team. They have put up everything on the site and there are no hidden tariffs. Yes, some of their policies are strange but they aren’t the only ones to practice them. About the voice quality and other VoIP features, they all are quite fine.

Live chat support is helpful, they explained each and every plan in detail. I recommend their VoIP service for international calling.

They do not even charge an activation fees! I use their residential international calling plan in order to stay in touch with my family members and friends that live abroad. Moreover, their website is also very helpful and I can easily find out information about their updates through it.