Azerty Reviews 

7,756
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

I cannot recommend Azerty. I placed an order, paid for it, and the item was shipped. However, while the package was already on its way, the seller cancelled the order, recalled the shipment,... See more

Rated 2 out of 5 stars

It's holiday time, had an idea to upgrade PC, new (psu,gpu,rams mobo fans etc... all the parts were in stock, delivery promised on next day, got tracking number, and a delivery between 8:30 to 21:3... See more

Rated 5 out of 5 stars

Delivery time was insanly fast, i ordered after 11pm, and the website said that it would take 2- working days, but the next day at 11AM (12hours later) the oackage got delivered. I ordered everyt... See more

Rated 5 out of 5 stars

Great advice and services. Not the first PC I got from Azerty, also parts but always knowledgeable and friendly help. Coffee is good and also supernice customer service area (with a very clean toile... See more

Company details

  1. Computer Shop
  2. Software company

Written by the company

Azerty is dé ‘one-stop-shop’ voor IT-experts met een uitgebreid en actueel assortiment van 1 miljoen producten in een overzichtelijke webshop met de nieuwste technologie, maximale fulfilment en razendsnelle levering tegen een goede prijs. Daarnaast is Azerty ook specialist in ‘maatwerk-assemblage’ van IT-hardware.


Contact info

3.5

Average

TrustScore 3.5 out of 5

8k reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.5

All reviews

(7,756)

345 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, earned my favorite pc parts seller recommendation.

Amazing service, I started building my computer buying parts from different stores but at the end, I cancelled all others and bought everything from Azerty. They seem to have best price for each product, free delevery and hassle free customer service (incase anything goes wrong). You have earned my recommendation Azerty, keep it up.

2 May 2021
Unprompted review
Rated 1 out of 5 stars

Got delivered a broken product

Bought a near 4k pc, got delivered broken, won't boot. This happened 2 weeks ago, and they have yet to pick up the computer and fix it. Don't reply to my e-mails, promise to fix it, do nothing.

Worst experience I've ever had with a brand to be honest.

17 April 2021
Unprompted review
Azerty logo

Reply from Azerty

Good afternoon,

Thank you for your review!

We're sorry to hear that you are not satisfied with Azerty.

From my colleague at the service department i understand that there has been contact by phone today, since there was a issue with the delivery service that is collecting the system from you. As a result, a new pickup order has been scheduled so that the system will come our way.
Of course we understand that this is annoying and we will do our best to provide you with a working system again as soon as possible.

Our apologies for the delay and inconvenience.

If there are any further questions regarding this message, then feel free to send an email to feedback@azerty.nl

Kind regards,

Matthijs

Rated 1 out of 5 stars

Be aware cunsumers

Be aware cunsumers ! We have purchased a computer from them , within 2 months its wans't working , we send back that computer to them as i talked with the custumer service they said within 10 working days you will get back your computer but till now its been around 2 months they have't sent it back , they are telling from last month that the part is not available , and i asked for money back also if you can't fix this but they are reusing to refund my money . Two weeks before they told me that they will send back to me within 2 weeks but still now the situation is same, they are asking for two more weeks . So guys be aware of this company , if you want to buy something expensive from them , be aware that you will not get any proper guarantee from them . Better to buy from local shops . Really disappointed from them .

16 April 2021
Unprompted review
Rated 5 out of 5 stars

Asus X299 + i9 10920x, RTX 3060

Good service, all delivered the next day, in good conditions. Good choice of products even in this weird times. Prices for GPU are of course way too high, but that’s everywhere now, here the stock is at least available. Very happy with my PC and the the shop!

15 April 2021
Unprompted review
Rated 1 out of 5 stars

Ordered a GPU 15 december 2020

Ordered a GPU 15 december 2020. After 4 months im still waiting. Meanwhile the price of the GPU's went up and im sure they sold the GPU's they did recieve for inflated price to another consumer. They are hoping that i will cancel my order but i wont cancel.

14 April 2021
Unprompted review
Azerty logo

Reply from Azerty

Good afternoon,

Thank you for your review.

Of course we understand that the long delivery time is an issue and we would have liked it to be different as well!
The scarcity of graphic card chips is there for all brands, unfortunately this means that no single model has sufficient availability to meet the demand. In addition, due to the scarcity, the purchase and sales prices are extremely high and this also does not seem to change until the manufacturers can meet the demand. However, the price of your order is fixed and will be delivered when new stock becomes available.
Orders are being delivered on a rank order basis and it is certainly not the case that it is desirable for us that you cancel your order. On the contrary, we hope that new stock will be available soon, so that we can provide the long waiting customers with the ordered card as soon as possible.

If you have any additional questions, please feel free to send us an email to feedback@azerty.nl.

Kind regards,

Matthijs

Rated 5 out of 5 stars

Very good service

Very Clear webshop, fast delivering and a good packaging, the costumers service are so friendly and kind, the prices are lower than other webshops.

13 April 2021
Unprompted review
Rated 4 out of 5 stars

Good overall experience

Good overall experience

I ordered a laptop from the Azerty site and was very satisfied with the speed and efficiency with which the store handled my order. Being resident in Belgium, the site also allows delivery there, which is really nice. Unfortunately, I had a problem with my laptop which had a construction defect, so I sent emails to Azerty to help me and they sent me all the steps to follow to return the product and for the refund. Apart from this experience, the site is reliable and the customer service really efficient and attentive.

6 April 2021
Unprompted review
Rated 5 out of 5 stars

Great service and fast shipping

They said order before 11 pm and receive it the day tomorrow, took less than a day to get delivered at my place from Netherlands to Belgium, thanks Azerty great service!

4 April 2021
Unprompted review
Rated 5 out of 5 stars

Ordered 2 custom-assembled systems; very professional!

As the title implies, I bought both my previous system (7 years ago) and my new system here. Both assembled by them, with parts I picked.

Their service is good, replying quickly and always willing to think along.
Furthermore their assembly service is top-notch. You get all the boxes and leftover parts, packaging is very secure, cable-management is top-notch, they even go to the trouble to set your XMP-profile in the BIOS and added in a free RGB strip.

20 March 2021
Unprompted review
Rated 5 out of 5 stars

Azerty is one of the best webshops these days!

This is one of the best webshops, these days, that I came across with, by mere chance!
Why?
- I look online for the lowest price of a certain PowerLine-related product, of a certain maker and model. Guess what?
Azerty appears as the webshop showing such a product's lowest price while not charging any shipping costs!
- I place my order and ask the products to come within their original (from the factory) sealed packages. Guess what?
Azerty delivers them exactly as requested!
- I was about to ask for an update towards order's status. Guess what?
No need!!! By the time I was about to cast such a query e-mail to Azerty, I saw on my Inbox an e-mail, originated from Azerty's Customer Service, proactively advising me for the possibility of getting my order's goods a bit delayed.
- Last, but certainly not the least: guess what? Although Azerty's advice for a possible delay in receiving the goods, here at my home address...Guess what? I got them on the day that was initially appointed as the previewed day for receiving the goods.
Keywords to retain:
- Awesome Customer attention!
- Cheapest products in the market, without shipping costs!
- Customer requests are definitely not overlooked!
- Quick on orders delivery.

3 March 2021
Unprompted review
Rated 1 out of 5 stars

Unreliable online shop

Unreliable online shop.

1. Placed orders will get cancelled by seller after 2 weeks.
2. They allow us to reserve the item by prepayment. Once stock is available at seller side, they will be selling same items for higher price but customers who have booked earlier will continue to wait.

25 February 2021
Unprompted review
Azerty logo

Reply from Azerty

Good morning Yalagi,

It is unfortunate to see the review and would like to know the situation so we can clearify it.
With the given statement i can't see the order, and could advise you to mail us with an ordernumber so we can have a look for a possible solution.
This can be mailed to feedback@azerty.nl

Kind regards,
Michiel
Azerty Customer service

Rated 1 out of 5 stars

No refund, no one answers. Very unprofressional

On the 18-01-2021, I placed an order with them for a video card. I know it is a hard time to obtain one of those, but what bothers me is that I've sent 2 messages (one of them was 11 days ago) and no one answers. I asked for a refund, but who knows? I will consider that money lost. Scammers, go somewhere else.

12 February 2021
Unprompted review
Azerty logo

Reply from Azerty

Good afternoon Paul,

First of all our apologies for the late response and miscommunication.

Just now we have had contact by e-mail, where I have given an explanation of the situation.
The crediting of the paid amount is put into effect by our administration department.

We apologize for the inconvenience and hopefully we can prove otherwise in the future!

If you still have any further questions / comments, feel free to send us an e-mail to feedback@azerty.nl.

Kind regards,

Matthijs

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