Azpects Ltd Reviews 

78
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

I had my patio done with Indian Sandstone three years ago. It was done by professional specialists in laying patios, and they used Easyjoint. I am impressed that the joints look as perfect as when the... See more

Company replied

Rated 1 out of 5 stars

This product like all brush in permeable grouts is plain terrible. I used this last year on my patio and its not last 12 months. Put it down as per instructions. I even compacted it in with a trowel... See more

Company replied

Rated 5 out of 5 stars

I emailed Azpects for advice about how to remove oil-based paint that had been spilt by contractors on my patio’s natural stone paving slabs. They responded immediately with initial advice and again... See more

Company replied

Rated 5 out of 5 stars

I was advised by Sika Technical Dept to use diluted Caustic Soda to remove surface residue from there own brand of Patio Seal. Despite several attempts nothing happened. Consequently I researched & pu... See more

Company replied

Company details

  1. Paving materials supplier
  2. Construction Material Wholesaler

Written by the company

Azpects Ltd is the leading manufacturer of jointing, sealing, cleaning and ground stabilisation products for patios, driveways, and garden use, including the landscapers favourite, EASYJoint. We are proud to have developed innovative ways of garden care and landscaping, aiming to create premium quality products. Our extraordinary customer service makes us who we are, with a customer care team to help you get the results you deserve. If you have any technical issues, please do not hesitate to contact us at support@azpects.co.uk.


Contact info

3.3

Average

TrustScore 3.5 out of 5

78 reviews

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No recent history of asking for reviews

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Replied to 80% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(78)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks Guys.

Had a problem whereby my Landscaper was blaming these guys.

Within 2 days had 2 guys come out & honestly gave me reassurances & explained the situation & how it is.

I would like to thank them both & wish every Company I dealt with was like this in a honest & professional friendly manner.

Thanks guys & look forward to receiving more the Product info etc.

17 July 2023
Unprompted review
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Reply from Azpects Ltd

Thank you so much for taking the time to leave us this wonderful review. We genuinely appreciate your understanding and patience throughout the situation. It's always our aim to provide clear communication and reassurance to our valued customers. We're happy to hear that our team met your expectations in an honest and professional manner.

Please know that we're here for any further assistance you might need.

Rated 1 out of 5 stars

Shocking!

Stay well away from this product. Looks great for the first few months then the algae starts to appear all over the joints.
Then the joints start to crack & crumble and eventually fall out leaving gaps everywhere! This all happened in the space of 6 months!

Please guys if you're reading this review avoid this product like the plague otherwise it will cost you a lot of money in the long run!

There are now Youtube videos appearing online from many disgruntled customers of this easyjoint product expressing their disgust.
I will also be contacting Topps Tiles to try and get this product removed from their shelves as its not fit for purpose!

To say I'm angry is an understatement!
This product should never have been allowed for sale to the general public!

23 May 2023
Unprompted review
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Reply from Azpects Ltd

Hi Reza, I'm sorry to hear you have had a bad experience with one of our products. I would suggest emailing our support team support@azpects.co.uk, where they can offer technical support for any issues.

Rated 4 out of 5 stars

I would have given 5 stars as its easy…

I would have given 5 stars as its easy to apply and looks great with my indian stone however one tub did the whole patio except the last 4 slabs. Therefore I had to purchase a whole tub of easy joint and only use a small amount of it. The rest will now go to waste as I've no where else to use it. Perhaps it should be sold in different sized tubs to avoid waste.

14 April 2023
Unprompted review
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Reply from Azpects Ltd

Hi Keith, thank you for leaving a lovely review.

If using EASYJoint again in the future, unused product can be kept for future use, by submerging it in a minimum of 2" (50mm) or more of water, to minimise any wastage. I hope this helps.

Rated 5 out of 5 stars

We’ve used Easy Joint now for 8 years…

We’ve used Easy Joint now for 8 years in our business and we get temperatures of -20 here in north of Scotland. Can’t fault it, we’ve used Easy Joint select recently on porcelain and no issues after having -15 so far this winter. If the dig out is done correctly and fall is correct then Easy joint works perfectly. So many people
Blame the product but in fact it’s prep that is wrong. So read the instructions and enjoy using a good product.

30 January 2023
Unprompted review
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Reply from Azpects Ltd

Hello, thank you for leaving such a fantastic review. We are delighted to hear that you had a positive experience with our EASYJoint/Select.

Rated 5 out of 5 stars

A very professional response

Lewis, the product support staff member was brilliant. He listened to the concern I had. Explained potential reasons for this. Explained how the organisation would assist with investigation and provided the forms to get the process started. A very professional response and probably the most pleasant experience I ever had when trying to establish a potential problem with a product from a supplier.

27 October 2022
Unprompted review
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Reply from Azpects Ltd

Hi Frank, thank you for leaving such an excellent review.

We are pleased to hear that you have had a great experience with Lewis from our product support team.

Our product support team strive to provide high-quality customer care and satisfaction, and your review reflects the hard work we put in to achieve this.

Rated 5 out of 5 stars

Delivery Service

Excellent delivery service, really helped us out with an urgent order for a customer.
strongly recommended.

18 October 2022
Unprompted review
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Reply from Azpects Ltd

Hi Chris,

Thank you for leaving such a fantastic review.

We strive to provide high-quality customer care and satisfaction, and your review reaffirms the hard work we put into achieving this.

Rated 5 out of 5 stars

Great products - used loads

I've used this Azpects products many times, no issues.
Easy Joint, Grout and sealing products all do exactly as I'd expect. Think problems happen if you don't follow the instructions.

29 September 2022
Unprompted review
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Reply from Azpects Ltd

Hello, thank you for leaving such an excellent review. We are delighted to hear that you have had such a positive experience with our products.

Rated 5 out of 5 stars

Great support

We had a technical issue with the way a contractor used Easyjoint. The advice and support from Azpects was first class in helping resolve the problem.

25 August 2022
Unprompted review
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Reply from Azpects Ltd

Thank you so much for such an excellent review, Mike.

We strive to provide high-quality customer support, and your review reforms the hard work we put in to achieve this.

Rated 5 out of 5 stars

Fantastic customer service

Great customer service! I had an issue with one of the tubs of EasyJoint. After contacting the customer service team, my concern was resolved in a speedy and satisfying manner.

The product itself is easy to work with and has a nice smell. My patio looks like brand new after replacing the old grout with EasyJoint Stone Grey.

28 July 2022
Unprompted review
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Reply from Azpects Ltd

Hi Jo, thank you for leaving such an excellent review.

We are pleased to hear that you have had such a great experience with our customer service team and our jointing compound EASYJoint.

We strive to provide high-quality customer care and satisfaction, and your review reaffirms the hard work we put into achieving this.

Rated 5 out of 5 stars

Great advice on pavers

After contacting these guys , I then received a email from jeff regarding the issues I was having with my limestone pavers . He was very helpful and gave me advice that I needed so rectify the issues. I was impressed aswell as the company replied to my emails which nowadays is sometimes a miss . I’d recommended these guys ,thanks for the help.

6 July 2022
Unprompted review
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Reply from Azpects Ltd

Hi Darren, thank you for leaving such a lovely review.

We are thrilled that you have had such a positive experience with us.

Our support team work very hard to provide the best customer service possible.

Rated 5 out of 5 stars

Great products

Great products, brilliant customer support.

Wish all my suppliers were on their game like azpects are 😊

4 July 2022
Unprompted review
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Reply from Azpects Ltd

Hi Steve,

Thank you for leaving such an excellent review.

It is lovely to receive such fantastic feedback from a stockist of our products.

We strive to provide high-quality customer support, and your review reforms the hard work we put in to achieve this.

Rated 5 out of 5 stars

A true and honest review

A true and honest review ! Sales rep Lea arrived promptly! Discussed my situation! We found an answer! And the dog would it leave him alone! He should be a dog whisper, great service great product, deff recommend by me, totally happy customer ! well chuffed with the results and I enjoyed applying the product, we even found an answer to the green algi trying to spoil the grout compound and flags, yours Tony martin.

21 June 2022
Unprompted review
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Reply from Azpects Ltd

Hello Anthony. Thank you for leaving such a fantastic review. We are so glad you had such an amazing experience with our sales rep and products.

Our sales team strive to provide high-quality customer care and satisfaction, and your review reflects the hard work we put in to achieve this.

Rated 5 out of 5 stars

Excellent service

Excellent service. Jeff went above and beyond helping us out with an issue.
Quick delivery into our depot as well.

16 June 2022
Unprompted review
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Reply from Azpects Ltd

Hi Rory,

Thank you for leaving such a lovely review!

We pride ourselves on providing high-quality customer service, and your review reaffirms the hard work we put into achieving this.

It is so wonderful to receive such excellent feedback from a stockist of our product.

Rated 5 out of 5 stars

Very impressed with cleaners

I used both the Black Spot remover and Hardscape cleaner before pressure washing the York Stone and concrete at the rear of my office. It was visibly cleaner after using these products before pressure washing started.

Incredibly pleased with end result, will definitely use these products again

13 June 2022
Unprompted review
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Reply from Azpects Ltd

Hi Glenn, thank you for leaving such an excellent review. We are delighted to hear that you have had such a positive experience with our Black Spot Remover and Hardscape Cleaner.

Rated 5 out of 5 stars

As manager of Lords in Ladbroke Grove I…

As manager of Lords in Ladbroke Grove I have been dealing with aspects for a while fantastic company to work with fantastic product easy to use it's In my back garden. And the sales team are always willing to help. I have been dealing with Lewis very professional and Lways willing to help.

10 June 2022
Unprompted review
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Reply from Azpects Ltd

Hi Kevin, thank you for writing such an excellent review.

It is so wonderful to receive such fantastic feedback from a stockist of our product.

Our sales team strive to provide high-quality customer care and satisfaction, and your review reflects the hard work we put in to achieve this.

Rated 5 out of 5 stars

Used easyjoint on our new patio

Used easyjoint on our new patio, found it so easy to use and quick, had quite an area to cover but didn't take long at all, even the edge of the steps,I was told it wouldn't hold there ... but it has ! Very pleased.

10 June 2022
Unprompted review
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Reply from Azpects Ltd

Good afternoon Ray. We are delighted to hear that you have had such a positive experience with our product EASYJoint. Thank you for your review.

Rated 5 out of 5 stars

Great products and great support

Im not sure whats with all the negative reviews on this, other than people who maybe havent read the instructions or used the product properly.

i first saw the basalt grey easy joint in kandla grey pacing at a friend of my mums about 18 months ago which i beleive had been laid 9 months prior to when i saw it, i thought it looked so nice i decided to use the same combo with our then panned garden.

Almost exactly a year ago we used easy joint to point the stones at the side of our house a light jet wash over it comes up like new.

A few weeks back we did underneath our balcony with it and again went in smoothly and looks great and finally this past weekend did the last part of our lower garden only to find the easyjoint had gone rock hard (which was likley down to being pierced by a careless couiers as they need to remain air tight)

Today i contacted their support team and their support could not have been more helpful tbh, they are now sending out replacements for no charge.

Overall we love their products, it seems to be the goto to all the builders in our area (and Jonny Boy aka Greentop Lancscapers - the well known YouTuber) and i cant speak for anyone else but our 1 year old easy joint pointing still looks fine after a jetwash with the karcher patio cleaner, doesnt appear to come out or waste away or turn another colour like others have mentonedand and their support team have been great so we are very happy.

8 June 2022
Unprompted review
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Reply from Azpects Ltd

Hi Liam, thank you for leaving such an excellent review of our product EASYJoint.

We are thrilled that you have had such a positive experience with us.

We strive to provide high-quality customer care and satisfaction, and your review reaffirms the hard work we put into achieving this.

Rated 5 out of 5 stars

Professional and helpful…

The team at Azpect are extremely responsive, and are very professional in their handling of your query. The subsequent email responses I received were detailed and helpful. Well done to the Azpect team!

11 May 2022
Unprompted review
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Reply from Azpects Ltd

Thank you for your kind review! It's wonderful to receive such positive feedback.

Rated 5 out of 5 stars

I could not be happier with the service…

I could not be happier with the service and products from Azpects Ltd. We were referred by the company that supplied our porcelain patio stones and we needed advice after a problem we had encountered. My emails were responded to very promptly and a gentleman called Jeff not only answered, provided suggestions and opinions but he also sent a sample for us to run a test patch. He followed up on progress and was not pushy at any point. I would recommend and we will be ordering all our products from his company moving forward. Thank you Jeff!

25 March 2022
Unprompted review
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Reply from Azpects Ltd

Thank you for your detailed review, our support team work very hard to provide the best customer service possible. We hope you get plenty of time to enjoy your patio this summer!

Rated 3 out of 5 stars

It looks good but has stained in places…

It looks good but has stained in places on the regal oasis sandstone which is smooth. Shame as spoils effect of patio. Reading about using bleach as detergent doesn't move it. Don't want to ruin new patio.

19 February 2022
Unprompted review
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Reply from Azpects Ltd

Thank you for your feedback, this isn't what happens with a normal installation. Our technical team have advised that this sounds like not enough water has been used to prevent stains. Please email support@azpects.co.uk and the team will able to support you further. Thanks!

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