J utilisais la carte multi local le voyage me coutait aller retour 6,20. Aujourd'hui il est a 9,60. Augmentation de 25%. On ne peut plus prendre au guichet si on paie par carte, donc si on veu... See more
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I don't know if what they are doing is legal: We have purchased the 4-day interrail pass in first class so we do not have to buy tickets, we only have to reserve seats. However, their website does... See more
The SNCB International site was clear and easy to use. One complaint: we reserved seats on the Deutsche Bahn train from Brussels to Frankfurt. However, we weren't able to give our preference (table... See more
Just crap. Train reserved at 9:54 for departing at 12:25 to Frankfurt. Train cancelled. Next train 2 hours later with a change date meaning actual delay 2.5 hours. Customer service 30 minutes waiting... See more
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Company details
About sncb international - nmbs internationaal
Written by the company
- best international fares online.
- e-tickets on most journeys.
- official sales partner for:
- Eurostar
- Thalys
- TGV inOui
- ICE
- Nightjet
- TGV Lyria
- Trenitalia
- etc...
- 7/7 customer service from the European rail specialist with 250,000 sales/month.
Contact info
Avenue de la Porte de Hal 40, 1060 Brussels, United States
- +32 70 79 79 79 (€0.30/min)
- www.b-europe.com
2.0
Poor
15k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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On line reservation, phone call cancellation
It was easy to navigate. Unfortunately, couldn’t get a return reservation and need to cancel original reservation. Haven’t yet been able to figure out how to call your number (+32 2 801 90 10) and have the call completed from a US phone - if any tips, I’d be happy to hear them. If able to purchase a reservation on line, should be able to cancel on line versus a pay per minute phone call to cancel an internet transaction.
24 November 2022
Unprompted review
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Pat.
We're sorry to say that online cancellations are only possible for bookings made directly on our own website and not for bookings made through third party white labels.
Have you tried 011 32 801 90 10 ? You can also contact @SNCB through Twitter, Messenger or WhatsApp. We'll be pleased to help.
Missed connection as always
Always the same things, your train is a bit late (5-10min) and while you wait the delay climbs to way more
Than you end up failing to get your connection by a few minutes and spend one hour waiting for train.
People pay to spend the whole day waiting for train, has been like that since year and i don’t think the sncb will ever fix those problems
Can’t believe than can’t make a train wait 3min for a connection and make people happy
23 November 2022
Unprompted review
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Kevin.
We're sorry to read that you missed your onward connection due to a delay of your previous train.
In such situations, feel free to address the train attendant of your delayed train. In some cases, he can ask the traffic control supervision to hold your next train for a few minutes - on the condition that this would not put the punctuality of other trains at risk.
Simplicity of search and selections
Simplicity of search and selections, accurate suggestions with final prices visible right away. Payment clarity and security, although PayPal payment option term was a disappointment (not usable when buying too close to departure). But was stated in the right section clearly. Thank you.
23 November 2022
Unprompted review
All went well but i see after I paid…
All went well but i see after I paid online you charged me twice. For me to call to debate the transaction, a recording states i would be charged per minute to speak with someone.. My card Bpaid said indeed I was charged twice. One for 33 euro and one for 36 euro. Makes no sense since I never had to re-enter anything twice .. I followed the same path I did last time a week ago without issues. Today it charged me twice
22 November 2022
Unprompted review
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Iggi
We're sorry to read that you were charged twice. From what you are described, we suppose that you made a first attempt, whose payment confirmation came in after an unusually long delay. This may explain why you got charged for this first attempt without getting your booking confirmed. In this case, be assured that the superfluous payment will be refunded automatically.
In order to change or cancel an existing booking (or payment), you can call us on the non paying number +32 2 801 90 10 mentioned in your confirmation email.
Notice that the difference of €3 resides in the optional cancellation reservation that you selected (probably by mistake) while making your second attempt.
Complicated system , but nice
Complicated system, but it's always working 💪.
Thanks to made the complicated as more trust .
20 November 2022
Unprompted review
Train employee unprofessional
Hello, it was for a business trip, I had a little time to travel and I was shocked how the train employee was unprofessional, I had 3 changes during the journey, and I arrived 2 min before departure on the 2nd change, the previous train was little bit late and I had less than 5 min to cross the train terminal to reach the 3rd train, when I arrived to the train, the door was still open but the controller refuse me because I was late, it was unprofessional and I can't believe this kind of behaviour exist, instead of getting the support from the employee he made my trip very uncomfortable and stressy for the engagement I had during this business trip, I am available for a call to explain in details, I am pretty sure there is record of CCTV showing the situation at the train station
The door was still open and there was no signal departure, I was able to come into the train and the contrôler check my ticket and asked me to leave the train
15 November 2022
Reply from sncb international - nmbs internationaal
Many thanks for sharing your feedback, Jean-Charles.
We understand that you had an unpleasant and frustrating travel experience as you were no longer allowed to board your third train.
However, it is important to understand that once the train attendant has given the departure signal to the driver, all doors of the train will close except one: the door where the attendant is standing. From that moment on, the train could start moving at any moment and the train attendant is no longer allowed to let any passenger get on or off the train for obvious security reasons. With the train's inertia force, any movement of the train while a passenger is still embarking might have fatal consequences.
Feel free, however, to contact our customer service for any further detail through www.b-europe.com/en/contact. We'll be pleased to address the concerned rail operator about this.
We nevertheless wish you a good and safe journey continuation.
It simply all worked like you expect it…
It simply all worked like you expect it to work.
18 November 2022
Unprompted review
The train was late for 1 hour,I booked…
The train was late for 1 hour,I booked the fastest train for back home fast,but ended up it was late for home....super bad experience....
12 November 2022
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Danhong.
We're sorry to read that your (otherwise fast) train got delayed on its way from Southern France.
Of course, you are entitled to a financial compensation in case of major delays. The rail operator that runs your train offers 50% of the ticket price for delays of 60 minutes and more.
Feel free to apply for this compensation through our customer service's contact form on www.b-europe.com/EN/Contact/Client-Service.
Great online service
13 November 2022
Unprompted review
Lost a lot of my time
I have never been in a train that got me in time at my destination. First change in Ottignies took 30 minutes longer. Then the train didn’t go further than Arlon, giving me another change of 20 minutes in the cold.
10 November 2022
Super easy and comprehensive
10 November 2022
Unprompted review
Une totale anarchie
Une totale anarchie. J ai acheté un billet, greve surprise en plein voyage, je dois descendre du train. Hallucinant !
9 November 2022
Unprompted review
Reply from sncb international - nmbs internationaal
Merci pour votre commentaire, Daniel.
Navrés de lire que les informations concernant la grève multisectorielle annoncée de ce 9 novembre vous ont échappé.
Nous vous invitons à solliciter le remboursement de votre billet via www.sncb-international.com/service-clientele.
Very good services and travel
6 October 2022
Unprompted review
Terrible and dangerous experience in a…
Terrible and dangerous experience in a totally full bus from Arlon to Luxembourg. The person responsible for organizing this should be in jail. Old people 20 cm from people coughing.
6 November 2022
Easy to use website...
Very easy to find the direct train at the right time. Locations are easy to use for foreign customers (Canadian) who are not familiar with usual place names (i.e schiphol is amsterdam airport).
I appreciated the quick click to set up an account with my email and a password
3 November 2022
Unprompted review
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Chiara.
We're sorry that your train suffered such a delay on its way from the South of France.
The European Passenger Rights would have allowed you to take the next available train, but you can still apply a compensation for the suffered delay through www.b-europe.com/EN/contact/client-service.
They charged very high refund fees and…
They charged very high refund fees and no option to change hours or date.
2 November 2022
Unprompted review
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Robin.
We understand that it is not pleasant to have costs when cancelling your journey.
However, as a distributor of international rail products, we have to apply the fare conditions of the carrier that operates your journey (which also depend on the fare that you have selected when purchasing your ticket).
Also notice that we propose an optional cancellation insurance for €3 each way per passenger, which can be very useful if you have to cancel your journey for multiple reasons covered by the insurance.
We'll be pleased to provide any further help or information about international rail travel.
Refund easy
Refund easy, intuitive.
I'll buy another ticket. Recommended
1 November 2022
Unprompted review
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