sncb international - nmbs internationaal Reviews 

Very appreciate the HP also available in English. Super useful.
But some may not enough detailed information for the promotion tickets. I was searching Q&A for Duo tickets, but no answer.
And some time confused. I looked for what is personal Mobib card, and it came up with the explanation of Mobib card. Is it the same card?? If it is, why need to say personal Mobib?

Easy site to use. Clear and Concise.

Easy to modify any changes to ticket, very helpful during post-pandemic travel.

SNCB, Belgian railways, is one of the few European railways companies which does not provide free toilets to the travellers. In fact Belgian stations are famous for having feces & pee anywhere on the floor (FYI: peeing and defecating publicly is legal in Belgium :( ). They also don't provide water fountains, while their charge rent to plenty of shops selling plastic water bottles in their stations. Not only their ticketing and train services are terrible, but they also don't care at all about passengers, environment and basic hygiene. If you can, avoid them as hell.

The worst possible service. After the payment is made, the page indicates an error and the inability to issue a ticket. When trying again, after the payment has been made, two tickets appear at once. Any possibility of change or consultation is futile. This is a case to report to the police.

Easy to use, excellent purchase experience.

User experience and ergonomics of the app are not great. Not clear why profile information is not automatically pre filled (had to put my name). Navigation within app not clear

I booked a Eurostar ticket with SNCB on Saturday 9 June and received a receipt for 4 Euros for the booking but no ticket. My ticket number is TPSWJWF and my customer no 22182418. My bank account has been debited for approximately 330 Swedish crowns. It has been impossible to reach SNCB on the telephone. Kindly fix this asap. Yours faithfully Lesley Palmer

They cancel the part from Koln to Frankfurt. So i had to change at Koln. So i paid for a direct who was supposed to arrive after 3h17min, and Instead i had one stop to do and more than an hour late on arrival.

The booking site was easy to use very pleased. I was pleased to book the whole journey London to Ostende

The booking process , for Interrail, was far from straightforward, and I think it has changed since the last time I used Interrail, only 3 months ago.
After trying a aozen or so times, putting our names in but struggling to get any further, I then came across My Train, which had our names in multiple times, all my attempts. I deleted all the extra ones, went back to the first page, didn't put our names in and was able to proceed.
Next problem was the Interrail Pass CVover number. you could click on 'where do I find this', but the info directed me to where our passport numbers were. No, that didn't work, and I eveentually found the relevant number on the back of the Interrail ticket.
Phew, proceed, and then it said there was a problem.
So I had to go through the whole rigmarole again. Thankfully it worked, and we are ready to go.

All we have to worry about now are rail strikes as we still have to get from Edinburgh to London on the day.
AAAAAAgggggghhhhhhh!

Very efficient. Good.

I made a booking and payed but cannot find the booking in my account - it says that the booking reference was not found.

Thank you for your reply! How can I print the ticket? The confirmation email came without a link or attachment.

Update Wed. 13/07/22 20.06 hrs. Thankyou refund has just been reveived into account.

Thank you I have been able to make a new booking and received my tickets. IT failures happen and the team where helpful, after I called a second time having been cut off by the first operator. The call taker was polite and helpful. However, whilst I immediately received a receipt for the refund of my first ticket (minus the booking fee despite not actually having a booking) I have not yet received the funds back in my account. Refund issued on a Sunday, so waited until Monday just incase this was the issue, but nothing yet received XFLXHJK. Funds for new tickets also purchased on a Sunday have left my account straight away. The contact numbers to chase are charged at international rate - having an e-mail contact for an international provider would be really helpful.

I could not choose my seating. I need to face the engine of the train, and next to the window is preferable. This is the first time that I have not been able to choose.

I did not get a confirmation of my booking until 24h later. This resulted in a double booking (I purchased an additional ticket at the ticket counter at the train station).

It has been a nightmare. Your confirmation email for a 1way Trip on Eurostar from Paris to London on July 16 has no link to print our 5 tickets. American Express has advised me that the transaction has not been completed by you. We have no idea whether we have tickets or will get them. As of now, I have no idea how we are going to travel to London. Very unhappy!

taken payment for seat reservation but email doesn't containthe ticket link or attachment referred to. When I login to the website the booking reference from the email is not recognised. seems I have to pay to call help line to sort out their mess.