Babaroni Reviews 

I dealt with someone called Assia. I have never used this site before and this was my first order. I had a issue with the sizing when adding my item to basket. But assia sorted it out for me. she kept me up to date and reassured myself it was all sorted. Whilst waiting of my dress assia kept in contact with myself until my dress had landed. It did and was an amazing dress . Sadly for me it was too big. but again this company dealt with my refund and went above and beyond to assist myself. I have never had service quite like it. Exceptional customer service.

The material of the dress was so lovely I could not wait to try it on. It is very true to size and looks so nice

Beautiful dress, the material is high quality and the measurements were spot on.

Lively fitting dress absolutely perfect to measurements and beautiful colour. The loveliest bridesmaid dress I’ve worn

Bought seven custom made bridesmaids dresses which arrived quickly, superb quality, all the same colour, perfect measurements and great customer service throughout. My maid of honour is so impressed she has bought dresses from this website too for her own wedding. Would definitely recommend this website!

Absolutely love everything about this dress. The material is super comfortable, the built in bra doesn’t have underwire so you feel free but supported, the measurements are spot on and it hugs you in all the right places. Would totally recommend & can’t wait to wear it!

The useful measurement system was designed perfectly and my dress arrived a perfect fit.
The dress arrived in time, quality was high thread and I loved the dress.
Would recommend highly .

Beautiful royal blue gown made to order. Good quality dress that is perfect for bridesmaids. Would recommend!

I would give 0 stars if I could.
Their policy of only refunding 90% of the price of the dress and not refunding some accessories (like scarfs) is illegal under the EU consumer law.
Please don't fall for it! I am still currently battling with their customer service to get my money back.

Edit in April 2025: They make you ship the dress back to China AT YOUR OWN EXPENSES and then they don't collect the package or the address is wrong and it gets sent back to you.

Please please please save your money and stay away from this brand!

Ordered a dress to see what qualify was like. Was not satisfied with the quality of the dress.

I was really unsure about ordering from this company, so checked the returns policy on the website prior to ordering. The terms said a 90% refund if I was not satisfied or changed my mind.

When I tried to return, they asked me for a picture of me in the dress showing that it didn't fit me!!! They also suggested I go to a seamstress to get it altered. The issue was quality not fit. I responded to say that this was an unreasonable request and I wouldn't be sending a pic.

Anyways, they have ghosted me now so assume I won't be getting my money back!!! Don't order from this site - I also ordered from a competitor (not sure I can name here!) who offered 10 euro try on and free returns on the try on dresses - much better service

Not every experience is the same!
I initially purchased a pink dress for an upcoming wedding. Then I thought, let me read the reviews. That is when I had wished I read them sooner. The % of bad reviews was shocking and I was anxious to see what would be delivered to me.
Delivery was suppose to be between June 28-July 12. It arrived early!
The dress arrived in an unpleasant bag - they could box it better. However, the dress was beautiful. Exactly as pictured and the fit was perfect. I am a size 6/8, ordered a 6 and it was just the right fit. The material and quality is amazing and will definitely shop here again.
Don’t let a few bad reviews deter you from purchasing your dream dress from Babaroni, not everyone’s experience will be yours.

Well i have honestly had the best experience with this company !. I read the bad reviews but ignored them as i had fallen in love with dresses for my bridesmaids, I ordered 4 bridesmaids 2 adults and 2 child dresses! Entered all size info on website and paid what i believe to be a very reasonable price.
I received a confirmation with a tracking number which i checked regularly. They were delivered and honestly i absolutely love them they are beautiful.
I did however have a problem with the ties, i ordered dusty blue thinking they would match but i didn't. I didnt read that colours may differ slightly on different fabrics, dresses tulle and ties satin! So my fault!.
I emailed the support address had a very quick response, they explained and also sent back a picture of a better colour match and agreed to send me out 5 new ties!!!! I must admit i didn't even think i would get an email back !
I am so grateful and amazed by the great quality, delivery times and customer service of Babaroni! Thankyou so much again its much appreciated and with 6 weeks to go to the wedding you have helped this bride from stressing. Regards Emma, Essex uk x

I also wish I had read these reviews before buying!! A terribly fitted, low quality material garment (like actual paper) with only the chance of an 80% refund, minus the shipping cost back to China which equates to £40 from the UK. No support from the credit card company either. Stay well away from this company. Order number DT12101812595

Babaroni were incredible from start to finish, I purchased a dress that I needed in the next couple of weeks and the customer service team relied promptly and politely. My order arrive much earlier than anticipated and the quality is brilliant and it fits perfectly!! 10/10 would shop again 😃

The bridesmaid dresses were of a beautiful colour -I ordered different looks, same chiffon material, with the same colour so was happy that they turned out the same colour.

I also bought ties, thinking the colour would be the same but unfortunately they were significantly brighter because of the difference in material.

The dress we purchased was of poor quality - the tulle netting looked cheap and the Dark Green was too light for what we wanted! I need to return this dress and I am still waiting for an email back from them giving me details on how to return to China! I know I have to pay shipping and lose 10% of what I paid which is ridiculous when the dress does not look the same and is of poor quality! DO NOT ORDER FROM THEM!

I wish that I had read these reviews before buying some dresses. I have waited 1 month
for a refund and think that there is no customer service. At one point I would have recommended them but not now! do not buy from them, if there is a problem or you want a refund you will not hear anything!!! Come on Assia you should not be in customer service!

Assia can you respond back to my emails please as I’m still waiting for my tracking number

If for any reason you need to exchange or return your dress you will be eating the cost.
They make you pay shipping back which is almost the cost you will receive on your return if you ever get the money back.

Went to a prom dress shop and found the perfect dress which was £500 😱so I came home and googled the dress and found one on here for £155 so I ordered it despite the bad reviews and I'm so glad I did ,I ordered the wrong size at first so I emailed them and they got back to me ASAP and changed the size ,The dress came within about a month and it is prefect ,The dress is gorgeous and the size is perfect ,I'm about a size uk 12 to 14s so I got a size 16s, If your event is more than a month away I'd advise you buy your dress from here ,You won't be disappointed 😀