Babber Reviews 17

I phoned them explaining the TV symptoms. TV was out of warranty. They diagnosed the problem correctly over phone and came out to replace the part within2 weeks. They were courteous and very careful. They thoroughly cleaned the TV. All working perfectly. Thank you

Babber were assigned to repair my faulty air fryer under warranty but as the fault was intermittent they advised that unless they could replicate the fault, I would have to pay. The amount quoted was more than I paid for the appliance so I obviously declined. They suggested I try to video the issue but the phone won't go under the appliance as not room on the worktop and surely this is dangerous! I now have a faulty air fryer and seemingly no way to get it looked at without risking a big bill if they can't work out what is wrong!! Given all the other negative reviews I have no confidence that wouldn't happen.

Terrible service, Hemant came to check a faulty TV that was showing blocking and patches on dark grey content and told me in person that the TV has a faulty OLED Panel that needs replacing and they'd be telling Richer Sounds the same. I only came to realize 3 days later Babber told Richer Sounds there was no issue with the TV. No idea why they lied point blank to my face, not to mention taking multiple photos and videos of the issue visible only to then say it's not faulty. Avoid this company at all costs! Have escalated to Richer Sounds senior management as I am shocked they use such incompetent "TV engineers" to service under their 6 year guarantee.

Bought TV which arrived with a faulty display. Contacted the retailer and they authorised a repair at home or replacement if that were that able to happen.

Service Babber got in contact and ignored those instructions, stating they would only collect to return to their site, and not replace, leaving us without our item for 1-2 weeks.

Absolutely awful experience, they do not care for their customers, either on the retailer or consumer side.

Long story short Babber were appointed to repair my TVs failed power board. After replacing the powerboard the screen had mysteriously smashed. They advised I contacted Costco. A bit later on in the day I am trying to work out how the top corner could have gotten smashed and remembered I have a camera in that room to monitor the dog while I am out. After reviewing the footage (with audio) I see that they dropped the TV and it hit a fish tank on the corner which has mysteriously smashed now. I contact Babber and get put through to a manager who after seeing and hearing the footage agrees this would likely be the cause of the now smashed screen. Long story short they later change their mind and refuse to do anything about it. Luckily for me Costco are far more reputable than Babber and sorted the now beyond economical repair TV by refunding me to avoid small claims court. So avoid Babber they took over a month to then smash the screen and then spent 2 months almost stalling to then try and get out of it. But if you don't believe me check out the other reviews!

They have collected my monitor for over 35 days now to repair and every time I call them to get a status they keep telling me we are waiting for parts, and then last few weeks they are telling me parts have gone missing in post and they have addressed the issue with LG via email (They don't even see the urgency in this to get on the phone with LG to resolve the issue)

When I asked them just to order new parts the lady responds "we don't work like that". So it's ok for a customer to be waiting such a long time because your company does not want to spend money on replacement parts.

I am now told to contact LG personally directly to resolve the issue on their part, otherwise wait more.. what a joke.

I'd like to also note that this company was aware of the issue with my monitor way before they collected it as I supplied photographic proof of "blue hue on the screen" and could have parts ready before hand as this is a very common issue with LG TV's and screens.

EDIT: They finally delivered the monitor and the initial issue has been fixed, but the monitor has some really bad LED backlight bleeding in top left corner and its really noticeable.. I could call them back and try get this fixed but honestly I want nothing to do with this company.

This company handled the power board replacement for my LG OLED after I received a notification from LG about the issue. The communication from head office for booking the appointment was fine, and when it came to doing the repair work there were no issues at all. 2 guys arrived who were competent, courteous and respectful of social distancing. The work didn't take long and they did a great job, thanks Hemant and Kirit.

Clearly the favourable reviews are in a Minority here!
Babber have been appointed by Samsung on a "recall" of power boards in big OLED tvs - work being done in customers homes. 2 men arrived on time, replaced the board in the TV, rehung it on the wall bracket, tested it.
All okay! They were efficient, courteous, no issues at all.

My Samsung TV from Richer sounds packed up and was still under warranty. The Babber guys came round to collect and measured my expectations about turnaround times dependant on engineers and parts. Told me it might by up to 2 weeks wait. Today they returned the TV after repair in full functioning order, mounted it and reset all the digital functions. I found the Babber staff polite, respectful and communicated well. Bottom line - if your repair part isn’t available from the manufacturer, it isn’t the intermediary’s fault if there is a delay!

Appalling.
Diagnosed my LG OLED TV fault from some photos I sent them after literally overnight my TV went from a perfect display to one with Artifacts and image retention.
The TV was just over 3 years old.
Babber accused me of misusing it and would not take my word that despite working for Two display companies and working in consumer electronics for 25 years I explained I know how to treat my possessions. Babber reported as such to Costco who then refused to repair my TV. I am fighting them now over this appalling unethical behaviour and won’t go near Babber electronics ever again!

Do not use this company, all the negative reviews are true, exactly what I have experienced using Babber. I would not recommend this company. They collected my Panasonic TV for repair, on collection I was told 7-10 days before it would be returned.
6 weeks later I am still awaiting repair of my TV. When I call to enquire when the TV will be returned, I’m constantly told they are awaiting parts and don’t know when the TV will be returned, by their rude unhelpful staff. The last conversation I had with a senior engineer he hung up on me!
I have now launched a resolver complaint against Costco who sold me the TV and insist I use this company for repair.

Would have been no Stars but get write this review unless a score is given 0 out off 5 is still to good for them
worst company every £2000 oled been in repair since October brought back with same problem returned same day and they cant find the fault.
would avoid at all cost,

Dreadful company to deal with - they have had my TV for 5 weeks and no update until I chased them. Only to be informed that there was no fault and they now want to charge me for a call out of £100 plus. My TV has a 5 year warranty on it. I am a clinically vulnerable person with no TV now and they want to charge for not identifying the fault and it has taken them 5 plus weeks to come to this conclusion. I was spoken to in a rude and uncaring manner. They have broken their own customer charter and that of Panasonic - I have been left distressed and in tears with the awful treatment I have received. Do not use this company for your repair even if your product is under its warranty.

Should be called Babber.CON. they are utterly useless . Had my details over 5 weeks for the simple tasks of replacing a light bulb but failed to pick up the phone and arrange an appointment for nearly six weeks . When I called them full of apology but lacking appointments and seemed to think I was there to fit in around their schedule..ni we cant do Monday or Tuesday..but we can do Friday. This company is a complete and utter Joke .AWFUL SERVICEA.WHY PANASONIC USE THEM MAKES SENSE. They are both awful. They even LIED and insisted they had called my phone twice which naturally my call log didnt reflect . Utterly awful.DO NOT WASTE YOUR TIME.

Very poor communication and an unhelpful attitude. I sent an Onkyo music centre for repair because they are appointed agents. After a week I had to ring to check that it had arrived because they did not acknowledge receipt. They were unable to repair it, but the email explaining that was hard to understand. They then did not want to send it back because they claimed not to be able to find a suitable box: I can't collect it as I live 150 miles away. 7 days later they still have not sent it and blame the courier for not collecting it.

It was disappointing that they could not repair the device, but I would have been satisfied if they had given efficient service. As it is I have been without the music centre for a month having paid nearly £100 for nothing. I would not use Babber again.