BabiesMart Reviews 9

Recently purchased bed rails and my order was processed super fast and arrived within the week, amazing!

This was response when I received a replacement of the faulty item purchased. Replacement was showing signs of rust and was missing essential wheels.
Patricia,

Thank you for providing the photos and for your continued patience.

We sincerely apologise for the frustration caused by the missing components in your replacement. To resolve this for you immediately, we will be sending the missing wheels out to you via Express Post.

As we have already processed the full replacement of the unit to address the initial issues, we are unable to offer a return or a refund at this stage. However, sending these parts through will ensure your FlexiStation is fully functional and complete as intended.

You will receive an updated tracking number as soon as the wheels are dispatched from our warehouse.

Kind regards,
Babiesmart Team

I am going to Fair Traiding and Consumer Affairs. This company should not be allowed to trade in Australia. Their products are not safe and would not pass Australian Consumer Safety Laws

I placed an order which took nearly a month to recieve. Then when my order did finally arrive, a portion of it was missing.
I have emailed 4 times now asking for this issue to be resolved and continually ask for some kind of acknowledgement to my messages.
Its all falling on deaf ears. I cannot get anyone to respond or reply back.
Extremely disappointing and I sincerely would think twice before ever ordering with them again.

I placed an order (for an in stock item) on Jan 16th and by Jan 20th I got an email saying that my order is on the way. However there are no signs that it has been shipped since the tracking information as of January 29th still states that shipping company only has received information about the delivery but not the actual package. I tried to reach out to support but I have waited 1.5 business day for a response now even though they claim that they usually get back within a few hours.

I recently had a fantastic experience with BabiesMart Australia! From the moment I placed my order, their customer service team was incredibly responsive and helpful. The product quality exceeded my expectations, and I was thrilled with how quickly my order arrived and the mats are amazing.

What stood out the most was their dedication to ensuring customer satisfaction. I had a small inquiry about my order, and their team went above and beyond to address it promptly and professionally. It’s clear they genuinely care about their customers and aim to provide the best shopping experience possible.

I highly recommend BabiesMart to anyone looking for high-quality baby products and exceptional service. Five stars all the way!

Ordered some mats and have had NO REPLY for over a week. I needed them delivered in a timeframe, paid for express and still haven't shipped over a week later. no reply on call, email, text or social media. AVOID LIKE THE PLAGUE.

I had an amazing experience with BabiesMart! I purchased the Toddly DreamGuard, and it exceeded my expectations. The quality is incredibly sturdy and well-made.

This bed rail fit perfectly on our king bed. The walls are super high, which was important for us when looking for bed rails. There's a convenient mechanism for raising and lowering the mesh for easy access, as well as adjusting the overall height.

It's the only bed rail I could find online that supports up to 40 cm mattress thickness, which was crucial for our 35 cm thick mattress. Everywhere else only offered support for up to 30 cm. Overall, it's a sturdy and excellent product. Highly recommend!

Such a waste of money. Order took forever to arrive and when it finally did was complete cheap Chinese junk. Save your money and shop anywhere else.

STAY AWAY! Babies Mart Australia is in my experience a trash company, we lost $200 through an order of baby gates which never worked. They arrived super late with parts missing, we contacted them about it, first they said we were wrong and when they finally shipped out the parts (which also took forever), upon trying to assemble the gates AGAIN that not only were some of the parts they’d sent completely wrong for our order, but there were MORE PARTS missing! After all this they refused to give us our money back. Please shop anywhere else!

Note that Babies Mart (ABN 70654753072) has also been registered as Glowly Lights, Kidst, and Snuggly Baby. I wonder why. Some companies commonly rebrand themselves to avoid being overwhelmed with bad reviews. Could this be the case?