Babynest is an amazing business, that never fails on delivery or customer service (even called me once to tell me based on a previous order I'd probably ordered the wrong high chair piece) and they'r... See more
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The pushchair we'd ordered needed to be ordered from the manufacturer and was going to be delayed 2 months. Amir at babynest reached out to me via email to let me know. We needed the pushchair quickly... See more
Company replied
Items were in the sale so saved over £100 compared to local department store. Items arrived on time and are exactly as described. My only comment is that the outer packaging needs to be sturdier. A... See more
Absolutely fantastic customer service. We had a delivery delay when purchasing our order due to unforseen circumstances and Baby Nest could not do more for us. Kept us informed all the way through the... See more
Company replied
Company details
- #35 of 96 best companies in Baby shop
- #15 of 34 best companies in Childrens Shop
Written by the company
London based baby store, selling a range of baby equipment by popular brands. We provide car seats, strollers and baby room furniture. From brands such as, iCandy, Cybex, Bugaboo, Silver Cross, Joolz, Stokke, Nuna, Egg and many more. Buy online from our website or visit us in store.
Contact info
1-2 Purley Way Crescent, CR0 3JS, Croydon, United Kingdom
- 0208-684-3930
- enquiries@baby-nest.co.uk
- www.baby-nest.co.uk
4.7
Excellent
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service particularly in replying so speedily to my questions and so helpful.
7 May 2026
Order cancelled - unprofessional
Order paid for, order confirmation received and a day later received an email to say that the order is cancelled due to the promotion code used not being honoured.
Highly unprofessional and a real disappointment after taking time to browse the website before finally choosing an item and paying for it.
Will never use this company again, customers do not come first - beware.
20 April 2026
Unprompted review
A good purchase
Easy to order. Good price for the Stokke Tripp Trapp cushion that I bought. Prompt delivery time.,
30 March 2026
Helpful & efficient
I bought a pram raincover from Baby Nest. The team reached out to confirm delivery timescales, and the product arrived promptly. Great service, even for a small product.
16 February 2026
Super reliable and fast delivery
Super reliable and fast delivery. Will order with them again!
20 January 2026
Speedy service, great customer service and helpful
Excellent customer service and so helpful and speedy - next day for stroller joolzaer2 plus bumper. Thanks. Will definitely use again and wouldn’t hesitate to recommend.
15 January 2026
Unprompted review
Amazing service
Called customer service to ask if product in stock, amazing service and very fast delivery time. Will definitely be using them again.
22 December 2025
above & beyond
I was looking for a specific product that I needed before Christmas. I rang the store and the staff could not have been more helpful, they went out of their way for me. It was so easy to get in contact with the store through their phone and the chatbot. Would highly recommend.
8 December 2025
Great fast service
26 November 2025
Reply from Baby Nest
Thanks so much for your great review! We're glad you had a positive experience and appreciate your support. 😊
Helpful lady in the shop installed the…
Helpful lady in the shop installed the baby seat in the car and demonstrated how to use it. Easy online ordering
11 November 2025
Reply from Baby Nest
Thank you for the lovely review! We’re so happy to hear you had a great experience in our store. We appreciate your support and hope to see you again soon!
Great product & value
Great product & value!
The only little bug bear I had is that they sent the free gift separately and I wasn’t contacted to say that they wouldn’t be delivered together. And the free item sat in the collection address for so long, it almost got sent back!
But when I contacted them they were prompt & so helpful!
Would 1000% purchase from them again! 😊
14 May 2025
Reply from Baby Nest
Thank you for your kind review, and for your patience despite the delivery issue. We’re really glad to hear you were happy overall.
Excellent customer service 😊
13 November 2025
Reply from Baby Nest
Thanks so much for your great review! We're glad you had a positive experience and appreciate your support. 😊
Excellent product and delivery service
5 November 2025
Reply from Baby Nest
Thanks so much for your great review! We're glad you had a positive experience and appreciate your support. 😊
Reply from Baby Nest
Thanks so much for your great review! We're glad you had a positive experience and appreciate your support. 😊
It was easy and perfect
I bought online a nuna footmuff . I ordered it on Friday and footmuff delivered on Tuesday. They informed me via email for each step. I like the company and I will do my next shoppings from here.
3 November 2025
Reply from Baby Nest
Thanks so much for your great review! We're glad you had a positive experience and appreciate your support. 😊
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