I ordered a cushion for the pushchair. While there were significant delays to the order, the moment I called the number provided, I spoke to a very kind and considerate person who helped me rapidly an... See more
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See what reviewers are saying
The webshop had a nice discount not found at other webshops. Smooth buying experience, then came the waitig. We had to wait a bit longer than we expected, but when we reached out to the customer servi... See more
Received item quickly but faulty product received (missing piece) and no news from their customer care for 3+ weeks now. Two weeks after my request for assistance someone appeared briefly on the Whats... See more
Ordered four swaddle clips over two months ago. I wasn’t told they would take longer than expected and wrote to customer services after a few weeks when I hadn’t received them. I was then told I would... See more
Company replied
Company details
Written by the company
Babycare.nl is a major retailer of European baby products. Worldwide shipping is available for baby apparel, car seats and baby strollers. Babycare's 180.000+ customer base is located all over the globe. Please beware of other web-domains that look like ours. We are *not* affiliated with these domains: BABYCARES.NL BABYCARE.COM
Contact info
Kerkstraat 1, 9641 AL, Veendam, Netherlands
- +31(0)598635500
- mail@babycare.nl
- www.babycare.nl
3.7
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent service arranged from…
excellent service arranged from overseas. Excellent customer service and prompt delivery
20 April 2020
Unprompted review
Best customer service!!
Best customer service I’ve had in a long time!! As to expect things are delayed (COV-19), but Erwin was really helpful and took time to answer my questions and even helped me to change my order. Still waiting on my order - but it’s on the way!
13 April 2020
Unprompted review
Even with the ongoing covid-19…
Even with the ongoing covid-19 situation, everything went according to the first preview in the site.
12 April 2020
Unprompted review
great communication
great communication, service and prices. fast delivery. highly recommend.
11 April 2020
Unprompted review
Super fast delivery to the UK
Super fast delivery to the UK! No hassle! Many thanks
4 April 2020
Unprompted review
Amazing website and support
Amazing website and support, they accommodated my queries and were super friendly and timely with my banyzen yoyo order, definitely recommended!
3 April 2020
Unprompted review
Best baby shop
Best baby shop
They one of the best baby shop I had ever seen.
They are always available in whatsapp and handle any case even in corona virus outbreak time.
26 March 2020
Unprompted review
I ordered the wrong present
I ordered the wrong present, but resending was no problem, received my money back. Thanks.
14 March 2020
Unprompted review
Really happy with the service at baby…
Really happy with the service at baby care parcel arrived on time and I was able to track everything definitely be using them again
6 March 2020
Unprompted review
Quite fast delivery (although one day…
Quite fast delivery (although one day later). Correct product delivered
6 March 2020
Unprompted review
First buying with Babycare and…
First buying with Babycare and excellent service from customer support to shipping services I bought Doona stroller and I received it safely
Thanks babycare
3 March 2020
Unprompted review
Happy shopping
This is my first time to shop here.
Thank you for your usual reply!
I got the stroller.Great!
The outer packing is also very good,quite satisfactory!
26 February 2020
Unprompted review
Great product which is actually easy…
Great product which is actually easy used without difficult steps to take
25 February 2020
Unprompted review
I was satisfied to order from Babycare.
24 February 2020
Unprompted review
Delivery arrived when expected
Delivery arrived when expected, in good state.
17 February 2020
Unprompted review
Everything‘s fine
14 February 2020
Unprompted review
Excellent service
The adapter ordered came on time, and in good condition
11 February 2020
Unprompted review
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