Processing order online was quick & easy. The price was amazing & the delivery was so very quick & prompt. Will definitely be using Baby City again very soon.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Found the baby gym we were after at a great price, was delivered day after next. Good delivery info (told me what hour to expect it). And when I mistakenly thought they'd sent the wrong thing they pic... See more
I have just received another package of beautiful first rate quality teddies from Babycity.co.uk. As I handcraft personalised baby boot sets for new born babies it is very important to have the righ... See more
Would recommend this company to anyone! I'm always hesitant to order from a website I have never heard of before, but after reading other reviews, I thought I'd give it a go, considering the prices... See more
Company details
Written by the company
Baby City is an online retailer offering a wide range of high-quality, innovative baby, nursery and toy products that support babyhood. Parenthood can be both exciting and challenging, and we are committed to providing the best range of products to support the individual journey and budget. Our extensive selection of baby products and accessories includes everything from feeding bottles, to changing bags as well as items unique to us including our bespoke handmade baby gift hampers. We are located in a spacious 15,000 square foot warehouse in the West Midlands, our inventory hold over 2,500 product lines, stemming from over 50 leading industry brands and spans over 200 baby categories. Orders are picked and dispatch by us from our on-site warehouse, for quick delivery to your door from ours.
Contact info
Signature House, 10 Rose Hill, WV13 2AR, Willenhall, United Kingdom
- 0208 845 2288
- customerservice@babycity.co.uk
- www.babycity.co.uk
4.7
Excellent
218 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hooded baby towel
The baby towel was a gift so was hoping it would arrive by given date
I was expecting two separate parcels the first arrived but the mail company sent two emails and a picture of the first one which wasn't the baby towel.
I phoned Baby city and spoke to a lovely helpful customer service team explained what had happened she noticed the delivery picture wasn't their parcel
After a call from Baby city to delivery company my parcel arrived within 15 minutes
I would recommend and order from them again plus the towel was just as advertised
30 January 2025
Really good
Really good, however, it would be better with suction cups on the bottom to stop it floating
28 October 2024
Wrong item received still waiting on an…
Wrong item received still waiting on an email to return.
28 October 2024
Great experience and speedy dellivery
Great experience. Speedy delivery of a lovely product for a first birthday gift. Thank you
17 September 2024
Package came opened and damaged
The item was not packaged properly it had near enough no packaging a small amount of plastic wrap over the middle of it but the rest was exposed meaning the box of the item was damaged. Luckily the actual item was fine.
27 August 2024
Great service
Great service, Delivered within 24 hours so wouldn’t hesitate to order from them again
20 August 2024
Great all round!
Fast delivery, good value, great products. Really happy with my purchases.
14 June 2024
Fast delivery and good prices
Fast delivery and good prices. Only downfall is a different colour came to what was ordered.
7 May 2024
Will definitely buy again and the toys…
Will definitely buy again and the toys are amazing with fast delivery
7 May 2024
Great delivery
Haven't used the product yet as its for my son’s birthday but packaged well. Great delivery ordered late afternoon and came the next day, wasn't expecting it so soon. Would use again.
26 April 2024
Good price, quick delivery but smelt damp
Fantastically priced and arrived very quickly.
Knocked a star off as the baby carrier smelt awful - like it had been stored somewhere damp for a long time.
Not worth the hassle of sending back as the item is machine washable.
18 March 2024
Great experience
Would recommend this company to anyone! I'm always hesitant to order from a website I have never heard of before, but after reading other reviews, I thought I'd give it a go, considering the prices are so much cheaper than the highstreet.
It was delivered the following day, and was kept updated throughout.
Love the products too.
Thank you!
7 March 2024
No Problems
Order arrived to scottish highlands on time and packaged well. No problems, would order again.
28 November 2023
Great 👍
Very pleased ! 🥰
Received my cute baby romper in just a few days, very well packaged.
Also great communication, messaged the seller on FB.
Highly recommended
25 September 2023
Excellent service
Quick delivery
Product well packaged and exactly as described
Kept up to date by email
25 September 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.