Babyliss Reviews 

I received a Babylis Hair Straightener as a gift for Christmas. The product itself was great, just as good, if not better than the over priced salon brand I owned previously. Unfortunately, after a few weeks they suddenly stopped working. As they were a gift, I did not have a proof of purchase so could not return them to the store. I contacted Babylis customer service with details of the issue. They replied within a few hours asking for further details and photos of the product. Less than 24 hours later they confirmed that a replacement product was being sent, with an extended period of warranty. I am extremely impressed with their prompt and helpful customer service, and would definitely recommend Babylis as a brand to use in the future.

When my BabyLiss curling tongs stopped working, I contacted BabyLiss and the customer service was really good. The tongs were returned to them and within 4 days I had an email confirming the fault. A full refund has been issued and I will be looking to purchase a new one in the sales as they were really good and I was gutted to have to return them.

It was a pleasure dealing with this Company, from my first telephone call to report a faulty Hot Brush, Yomna immediately took control of the situation and managed the replacement of the faulty unit in a very professional and efficient way. I was kept updated and received a new boxed Hot Brush within a week of my first call to the Company. I would definitely recommend this company on the excellent quality of their service which was flawless.

I reported an issue with my Babyliss beard trimmer and received a very quick response from Inge in customer services. She asked me to provide some photos of the trimmer (reference number, batch code, etc.) together with some more info about the issue. Inge and Sandra advised the fault would be resolved by dispatching a replacement product. Very satisfied with the entire process. Many thanks, Jake.

I contacted Conair as directed on my Babyliss 5 year guarantee, after my hair straighteners stopped working. I received a prompt reply and apology. Once I provided the information they required, they advised they would send a replacement product. This arrived 24 hours later. Very impressive service, thank you.

I had an issue with my hair straightener not turning on. I thought it would be out of warranty as the straighteners were purchased a year ago, but thought it was worth a try anyway. Conair customer services (specifically Inka and Sandra) were quick to respond, and made the information they needed clear. Turns out I actually have a 3 year warranty on the straighteners which is kindly being extended by 6 months, and they're sending a new pair of straighteners out.

Trimmers are generally ok, but forget about warranty, if something goes wrong you are left alone.

While it was ok, I will never use them again. Glad I shift to Braun.

I queried a fault on a Babyliss beard trimmer and received very quick response from Phillipa & Yomna and team. They asked for some pics and info surrounding the issue. They indicated that the fault would be resolved by dispatch of new replacement product. Very satisfied with the entire interaction. Thank you.

I got in touch with Yomna and told her my shaver was making an unusual sound. After sending me an email with a few question that needed answering, Sandra responded to me very promptly that my shaver was going to be replaced. Excellent customer service from both Yomna and Sandra who went above and beyond.

When the appliance developed a fault, I contacted the Conair group to see what could be done to fix the problem .
They were amazing from start to finish they couldn’t find a spare part to repair it so they sent a whole new unit which I received within a couple of days What an excellent service . My faith in humanity has been restored, thank you. For doing a brilliant job.

Absolutely fabulous customer service just contacted about my not charging clipper and replaced. Brilliant

I bought a babyliss clipper and I had some problems with it over a year later, babyliss have replaced this item with no issues and the customer service was impeccable!!!

I highly recommend babyliss!!

I would like to share my genuine appreciation for BaByliss and their customer support team. After spending a significant amount of money on a trimmer, I faced issues that initially caused a lot of frustration. However, BaByliss truly stood by their product and their customer.
I am especially grateful to Inka and Sandra, who provided outstanding customer care throughout the entire process. They were patient, understanding, and extremely supportive when I was struggling. Their professionalism and willingness to help made a huge difference, and they ensured that my concern was taken seriously.
BaByliss has now arranged to replace the trimmer and send me a new one, which shows their commitment to customer satisfaction and product quality. This experience has restored my trust in the brand.
Thank you, BaByliss, and special thanks to Inka and Sandra for going above and beyond. Customer service like this is rare and truly appreciated.

Just fabulous customer service. My straighteners had broken, they replaced them within a few days and my original guarantee was extended. They went over and above to please their customer. Will only ever buy Babyliss in future.

Had a hair dryer nearly 2 years into warranty that developed a fault and the arranged replacement with fantastic service

I had a problem with a travel hairdryer that kept switching off after a minute of use. I supplied them with all the product details they asked for and they have offered me a replacement. Thank you to the customer care team.

Very good experience with the customer service team, quick and helpful.

Very good service from Customer Services, very helpful and friendly. Very prompt response to solve my problem.

Excellent customer service. My straighteners broke and were still within guarantee. I contacted Babyliss to see if they could be fixed and unfortunately they couldn’t, but I supplied photos and an explanation. They responded very quickly and the next day the replacement arrived at my home! Couldn’t be happier with the customer service.