Babyliss Reviews 

My 2½ year old straighteners developed a malfunction. As they had a 5 year guarantee, I emailed Babyliss with the details. I received an immediate response asking for relevant info and pics of the product. I responded to this after they had closed but by 9.30am the next day, I had a response saying a replacement set were being dispatched and giving details of how to return the faulty set including a paid postage label.

Absolutely brilliant service. 10/10. Thank you so much. Others could learn a lot....

They have the worst payment processing! Ordered $500+ dollars worth of items. Checked my bank account and there were 3 charges totaling $1000+. I called and was told oh those are soft holds on the order and will fall off in 2 days. This would be fine if everyone was made of money and not trying to buy additional Christmas gifts at the same time. So they have $500+ of my money locked up in my bank account for 2 days probably 4 now as the weekend is coming. I have never had a company that sells goods do this in my 36 years. You need to look into this and figure out a better way to process these payments. Absurd.

Very responsive and easy to follow instructions on what information to provide to request a replacement under warranty. Replacement arrived the next day!

The SUPER-X METAL SERIES X-BLADE Razor .. although advertised as A fabulous product via A glitzy new TV ad campaign .. is doomed to failure because of its (wait for it ...) .., PRICE!
I'm sure that this wonderful looking product could indeed take the lead in A very lucrative market .. BUT .. I won't even try on at £60 .. when the cost per shave ratio simply doesn't add up !!! HALF THE PRICE and I'll give it A go .. Keep it OVER PRICED and I won't !
Until then .. the other shaving product manufacturers will continue to dominate the market and monopolise by stealth A mans basic need to shave regularly!
£60 ... NO WAY !!! £30 .. MAYBE !!

Customer service from this company is the best I have experienced in a very long time! Similar to Dyson they really take ownership of their products and treat their customers as a priority. Its customer service like this that make brand loyalty a real thing! Which sadly too few companies do nowadays. The product i have is the Babyliss Wand and not only do i love the product but was gutted when I could not get a spare part for my plug. Which thanks to them I now have on the way! Bravo Babyliss! Best hair products on the market with customer service to match!

I bought a beard trimmer that I was really happy with but then it stopped working. I contacted customer support and they were brilliant and supper helpful.
I would highly recommend this company and would definitely buy from them again.

My enquiry was dealt with very promptly and professionally, the lady who dealt with my case was really helpful and friendly and put me at ease regarding sending back my appliance, she explained how to do it in detail and for a technophobe like me it was really easy, I would certainly tell my friends to buy Babylon’s if only for the superb customer services

I always buy Babyliss hairdryers, they're fab. I have a small travel version and got in touch with them as it started to smell of burning... their support was great and very responsive, and they have agreed to replace it. I'm impressed and recommend Babyliss as a great company to deal with.

I recently had an issue with my hair styler, which I love and is the first problem I have ever had with any babyliss product. I contacted them direct through chat on their website, and was answered within a minute with the most helpful information. Following one email communication they arranged to ship out a new product with an extended warranty, and arranged for the old one to be collected for return. I have never had such a swift customer experience. Very happy, thank you so much.

My Babyliss straighteners just stopped working which I was gutted about as they were excellent. Within 3-4 days I had contacted the manufacturer and they had agreed to send me some new ones, no fuss, no arguing. I was very impressed with their customer care service ie response times,
Professionalism and resolution of the problem. Other companies should look and learn. A pleasure to deal with

My case was reviewed by Inga and Sandra and they were amazing. Inga replied within one hour of me sending the initial email and gave very clear instructions on what to do. Really helpful , kind and friendly.

I purchased a beard trimmer and experienced some issues with one component. The Support service was incredible - prompt and courteous communication and speedy, no fuss resolution. Couldn't be better! Many thanks Inge and Sandra

Quick response and replacement of my faulty straighteners. Thank you!

Had a problem with a hair clipping production. Within 72 hours of contacting the company my problem was resolved.
Couldn’t be happier with how I was dealt with. Thank you

I don’t usually write reviews but I feel like I must express my sincere gratitude to all of the customer support representatives I have dealt with in Babyliss. They replied super quickly and were friendly and so helpful.

I recently had to report a fault with a set of straighteners purchased in July this year. The process for reporting the fault was really straightforward and the response and resolution time was excellent.

Thank you to Sandra and the Team for helping to resolve this.

Well what can I say?! Customer service from BaByliss is how it should be done! 10/10! My hair straighteners had gone wrong after nearly 3 years of use. I presumed they would have only had a one year guarantee but when I looked it was 3 years! I asked my relative if they had the receipt as it was a present and they did! I contacted BaByliss customer support fully expecting them to say they couldn't do anything but they asked a few questions and for proof of purchase etc and now I have a brand new hair straightener on its way to me with a six month extended guarantee! Both Inge and Sandra from the customer services department were superb - exemplifying how customer service should be - very courteous, knowledgeable, efficient and compassionate and all sorted via email within a matter of a few days - they even gave me a choice of what model I would prefer!! Outstanding service! Most other firms could learn a lot from your example!! Keep up the good work it was definitely appreciated!!

I couldn't be happier with the service I received today. It was a prompt response, extremely helpful and the outcome was perfect.
The product had been a gift and as such I didn't have a receipt to prove date of purchase but they were able to validate the date of manufacture and allowing shelf time they provided me with a replacement product.

Wow! I cannot believe how quickly Babyliss customer service handled my problem, Angelika and Sandra you are both ⭐⭐. I thought the days of good never mind "great!" Customer service was over but Babyliss have restored my faith. Just Brilliant.