BabyStyle Reviews 

Still refusing to help me after selling me a faulty car seat. Arrogant staff who think it’s acceptable to decide they can n longer be bothered t help so refuse to reply. Not once have I swore or been abusive I have purely begged for help. A car seat for a new born should be treated
More seriously than this. Samantha is rude.

I recently went on a flight and the airline damaged my oyster 3 pram, I thought I wouldn't be able to get any replacement parts anywhere so decided to contact BabyStyle direct. They were extremely prompt at replying to my email and sent out free replacement parts the next day, I can't thank them enough for their outstanding customer service. A big thank you to the sales administrator Nicola for organising it all.

I bought the Oyster highchair for my 6 month old son and I’m very happy with it. I could use it much earlier as the chair has various recline positions.
It’s very easy to clean and I love the fact that it has 4 wheels so it can be easily
Negative - I find difficult to remove the tray, I need both hands and most of the times it get stuck on the left side

We bought an oyster 3 pushchair as it seemed light and compact and could be used from birth. It was not a cheap purchase. The 2 stars are given because it is light and it's good that it can be folded with the pushchair still attached, otherwise I would have given it 1 star. However the matte finish has scratched off so badly after a few uses that you can see the chrome through it. The finish is obviously very low quality as I haven't ever seen any of my friends prams scratched that badly. I contacted customer service to ask if there was anything that could be done or if I could buy touch up paint but the only option I was given was to pay for replacement parts. Obviously they don't consider that the paint finish was faulty so I am reluctant to buy new parts as they will just get scratched again. Would recommend you spend your money on a better quality and more durable pram than the oyster 3. I'm left with a scruffy pram after not even 4 months of use.

My hood of my Oyster 3 stroller came damaged from ordering from Very when I contacted babystyle they quickly got back to me saying they will send me a new one out as soon as possible great customer service.

Dangerous products! Avoid putting your child at risk!

Purchased the Oyster car seat as part of a complete travel system on the 11th of August 2022.

On the 7th of July 2023 my wife was loading our daughter into the car using the Oyster car seat when the handle detached at one side. Luckily my wife was able to react quickly enough and caught the seat before it fell and our daughter was injured.

The set screw that attaches the handle to the shell had worked loose from the nyloc nut. A clear manufacturing defect.

While the handle becoming detached is a dangerous defect, a more concerning issue is, how would the Oyster car seat perform in the event of a car crash. With the handle detached it’s structural integrity would be seriously compromised, further putting any child at risk.

Contacted BabyStyle directly, who basically said “Return it to the retailer”. BabyStyle offered no replacement while the defective seat was returned and investigated. Luckily the retailer has been very helpful and offered a replacement.

I decided to write this review to inform other parents of the potential danger of using BabyStyle products. Upon checking previous reviews it appears that this is not the first occurrence of this! It appears there has been multiple cases of this! Scroll down to read a similar review!

Shocking that BabyStyle have not issued a recall or at the very least issued a warning to check the car seats. They obviously know about the issue but clearly intend to brush it under the rug and put children at risk.

If you own one of these car seats I would recommend grabbing the handle at the pivot (near the gel BabyStyle logo) and pulling it back and forward (at a right angle to the seat) and checking for excessive movement. This would indicate a loose screw.

Hope no child is injured due to the negligence of BabyStyle.

Been really helpful and generous providing us with us with some replacement parts that saved us from having to go through the hassle of an insurance claim after our oyster 3 was damage on a flight.

After a short flight back to the UK we discovered the hood fittings of our beloved oyster 3 had been snapped off. I completed the airline baggage damage report and expected to have everything sorted out once that was processed. Sadly not. It got miss laid and over the next four weeks struggling with the baggage handlers to get it sorted I reached out to babystyle for help. Nicola who replied was ace and sent a replacement set of fittings to us for free and then when I asked for a spare set Nicola sent another.
Thanks again for the great customer service.

After a clumsy Granny experience I contacted customer service to ask if it would be possible to buy a replacement hood slider to replace the one I had snapped. Next morning I had a reply and the following morning 2 spare sliders arrived at no charge! Fantastic service, thank you so much.

I bought the Oyster 3 travel system last September (so 10 months ago). Over the weekend the handle on my car seat fell off as I was carrying my little girl to the car. Thankfully I did not drop her but this could have been a completely different story had I not been paying attention or going down some steps or something.

I contacted Oyster straight away who told me to speak to the retailer I purchased from (nice).

I contacted the retailer who contacted babystyle explaining what has happened. Babystyles response to this (after two days of waiting) was that I have to send the car seat to them for repair and packaging the car seat up for the courier is my responsibility. The courier would come on Friday (IF I can have the seat packaged up by then) and then it takes 10 working days for the repair to take place… meaning it will have been 3 weeks since I initially raised the issue until I get a car seat back.

I’ve explained on multiple occasions that I will NOT be using that brand of car seat again regardless of if it is a repair or replacement but both the retailer and Babystyle refuse to refund for the seat despite it not being fit for purpose.

I posted a query onto the Car Seat Safety UK Facebook page asking if the seat was safe to use temporarily whilst I get a new car seat (obviously it isn’t) and a really concerning number of people commented about the exact same thing happening to their oyster capsule (I have screenshots which have been provided to the retailer but unfortunately can’t add them to this review). The seat clearly is not safe to be used and it’s extremely worrying how unconcerned both companies have been regarding this.. a recall is clearly needed and it is only a matter of time before a serious accident happens.

Very highly recommend, small part of my oyster pram broke. I rang and got an extremely helpful member of staff who sent out the part next day delivery. It is hard to come by service like this.

I contacted Babystyle regarding a damaged part on an Oyster Zero Gravity and the customer service was absolutely outstanding! Cannot recommended them enough, so responsive, helpful, efficient and professional. Nicky was great and I was genuinely blown away by how easy everything was.

Bought a piece bedroom set, the instructions are absolutely diabolical. No writing to describe things, no labels on each piece which the drawings shows. No pre drills holes for where the drawers should fit. Won’t be buying again or recommending to anyone.

I just wanted to take the time to thank you for the repair of my oyster 3 pram! What absolutely amazing service!!! Even though pram was well out of warranty, you still went to the effort of looking after me as your customer!! In this day and age this excellent customer service is VERY hard to come by! The pram works perfectly again and am very very happy to have it back! £75 really well spent! Can’t believe it was so cheap and with pick up and delivery included too!! Also the process of organising the pick up etc was super simple and fuss free, great for busy mums! We will definitely be spreading the fab word of baby styles excellence!

Customer service was so great! From buying the Oyster 3 over 9 months ago the side brackets got damaged from baggage handling staff at the airport. I sent an email seeing if I could get spare parts and they sent them out 1st class the next day free of charge! Will definitely buy any future baby products from this company as a result!

Absolutely fantastic customer service.
We lost one of the shoulder cushions from our Granddaughter’s Oyster capsule car seat so I contacted customer service as I couldn’t find them for sale online they were so friendly and helpful.
My husband rang the sales department and spoke to a lovely lady who again couldn’t have been more helpful in working out what we needed. Arrived two days later!
We cannot thank you enough!

Just love my oyster 3 pram, everything about it just makes sense! It's grown with my baby over the last year and is so practical with our every day life. I read so many reviews and looked at various different prams before buying yet this came up trumps! Now I can see why! I really wanted a bold colour as well so went for the mustard yellow, I seem to get so many compliments on it and yet have not met another person with the same colour! We're nearly always in the woods/over the fields so nothing gets in the way of the chunky wheels which is exactly what I was looking for. It's such a solid well built product as well so cannot recommend enough.

Absolutely LOVE our new Oyster rose pink pram, such a lovely pram to push and very quick delivery too. Such an easy pram to put together too. Thank you for providing the best!!

Purchased an oyster zero gravity and its honestly terrible i would not reccomend based on our experience. Priced at £299 + more for cup holder and footmuff, Developed a fault with the red clip which you use to fold the pushchair within weeks and it wouldnt stay in locked position and kept clicking in and out constantly but as much as that concerned me not knowing if the chassis was properly locked into place a bigger concern was that it constantly and i mean constantly tips! My little one just turned 2 and is chunky but well within the weight range for the stroller, the seat annoyingly doesn't go into a completely upright position so leaves the lo sat slouched/hammocked leaning slightly back which looks terrible and its obviously it is uncomfortable so he pulls himself forward all the time to sit upright using the bumper bar. When he is seated upright by holding himself up on the bumper bar it means the weight is shifted into the leg and bum area which is over the front wheels ( The front wheels are closer together than the back wheels and set inwards) so it becomes very stiff to steer and is always keeling over to the sides. I was annoyed and contacted babystyle who said to go through the supplier. The supplier were quite puzzled that i was told to go through them as all they would do is wait for it to be picked up on their next delivery from babystyle but off it went. They 'fixed' the clip problem (looked like it had beeen ground down) and has since re occured and didn't even acknowledge the tipping issue. I spoke to the retailer again who told me they have had other parents report the same things. I continued to use the pushchair and whilst my lo was out with my relative it went fully over with him in it and she tried to break his fall leaving her arm black and blue. Its sat in a cupboard now were it will stay after spending 300+ for a few months use.

Absolutely ridiculous service!!!! I ordered furniture from an independent store, baby style rang on Tuesday to book the delivery, it was supposed to be today! This being a curb side delivery on a pallet, after clearly stating my husband would have to take the day off work to unload the pallet! I have been in all day to ring the store I purchased from, to be told that there has been a fault on the delivery and my item wasn’t loaded on to the van! I have sat in all day waiting with not a single call from baby style to explain! Absolutely disgusted with this service

Terrible delivery service. I bought furniture through a local stockist, paid delivery fee and was told it was pallet kerb side delivery. Which at the time we agreed was OK, not really thinking about it that much, but considering it is nursery furniture and the person buying is obviously pregnant that's already not a very good service. Today furniture was delivered WITH A PALLET and my partner (who had to take a day off to wait for delivery or there would be a £100 redelivery charge) me being 8 month pregnant myself i clearly could not lift any of this furniture from where it would be left at the side of the road! was told the driver would not take the pallet with him, that's not his problem. Don't really understand why not, and what exactly we're supposed to do with this. As if planning and organising for a baby isn't enough the furniture isn't even brought to the door and I'm left with a huge wooden pallet in my front garden. And I paid for the inconvenience of it.