Backcountry.com Reviews 1,513

Reynaldo S was very kind and helpful with resolving my problem.

Knowledgeable, efficient agent! Thank yoiu!

Marla B was incredibly nice and helpful. Answered all of my questions and even offered up several suggestions. Her customer service will definitely be a reason I return to shop here!

I worked with Marla B. and she was fast and so helpful- took care of me quickly and easily and was very pleasant!

amazing service, I had an issue with my delivery address and they went out of their way to help me resolve the issue.

Purchased a down vest in Red, when received the color did not match the website. Returned it.
They charged me for the return freight. Took over 2 weeks after they received it to get my refund. Called customer service to expedite, the agent talked absolute nonsense .

The prices here are competitive, but I had a pretty negative experience shopping here this holiday that was bad enough I won’t be shopping here again. I ordered a Filson bag for my husband for Christmas, and they sent the wrong color (he wanted a specific color). So I reached out to them and told them what happened and then re-ordered the bag again. But then they sent the wrong bag/color a second time. So I ended up with 2 rather expensive bags, neither of which were what I actually ordered. So they facilitated a return of the second bag (which I have to now find time to drive out to FedEx to return) so I could get my money back on one of them. I kept the first bag because I was afraid to try ordering with them again, only to get the wrong color a third time. I gave up - it became too expensive and time consuming to deal with this repeatedly, and now I have to make time to make returns for mistakes they made at their warehouse. I reached out to them and told them about my experience and gave them the opportunity to make it right, and they never got back to me. My advice - if you shop with them, give yourself plenty of time to make returns if they mess up your order and don’t expect the customer experience to be very good, even if you’re spending quite a bit of money with them.

I order Patagonia Retro Pile Jacket - Kids they create the shipping label but never shipped. They are a fraud.

Marla B was so helpful!! There was a 20% advertised full price discount advertised but the item I had in my cart was not eligible. She helped me by applying a smaller but generous discount and processed the payment for me. It makes such a huge difference to get the help I needed live and quickly and for her to offer me a way to purchase. Thank you!

Super helpful customer service rep. Extremely responsive, helped very quickly, and was extremely pleasant.

Marla B was extremely helpful in processing an exchange!

Marla B immediately addressed the issue and completely fixed it in a fair manner.

Marla B was super helpful in helping me exchange my climbing shoes for a bigger size! She made the experience pleasant and I'm excited to get my new shoes in.

Marla B. was helpful and solved the issue. She explained everything clearly and went above and beyond.

I don’t normally leave reviews, but chatting with gearhead Maria B was a great experience. She helped me process and exchange of an item that was the wrong size.

Reynaldo S made my purchase experience 1000/100. I had some changes and returns that I needed to do after my black friday purchases and he was an absolute gem. I've honestly never met another customer support staff that's so patient, goes the extra mile AND also understand my needs immediately without my having to explain multiple times.

I'm so glad I got connected to him for after-sale support through their chat. LOVE BACKCOUNTRY!!! You guys had the best sale and best items for my camping needs. (I'm sad your LA store is closingggg!)

Horrible. Company uses door dash for delivery. I have numerous cameras on the driveway and front door. Driver stated item was dropped off, never was actually delivered. Customer service will blame you and want you to fill a police report and other hoops for an item never delivered. Please do yourself a fovor and choose a real company.

The rep took a lot of time helping me find the right ski boots.

Reynaldo S. Was very quick and helpful with my request! He made it very clear where to find the information I needed! Thank you Reynaldo S.