The technician who came to swop my seat base to the coccyx cut out base (as it had been omitted on the order form), was excellent & made sure the chair was set up exactly how I needed it to support... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the original booking through to delivery the process was seamless. Every agent was top class and a real willingness to help. A special thank you to the delivery driver who went out of his way to... See more
Company replied
Had problems with making the payment needed as post code wasn’t recognised on thier system. Both emails & telephone calls were dealt with in a timely fashion. Quick delivery, well packaged & a good qu... See more
Company replied
I've had a great experience with Back Care Solutions so far. Derek who came out to assess my physical mobility issues and my requirements was great. Really friendly, courteous and respectful. He expla... See more
Company replied
Company details
- #2 of 23 best companies in Office equipment supplier
- #8 of 72 best companies in Mobility equipment supplier
About Back Care Solutions
Written by the company
GET IN TOUCH
SHOP BY CATEGORY
TRAINING & ASSESSMENTS
We are the UK’s leading supplier of ergonomic office products, workplace assessments and mobility solutions ranging from ergonomic chairs, standing desks, mice & keyboards, posture supports and powered chairs. Our mission is to improve workplace comfort and to both prevent and manage muscular injuries and postural problems at both home and work.
Our team is available to assist with expert advice and support via phone, email or live chat or alternatively we can provide a range of DSE and workplace assessments both on site and remotely to mitigate any work-related injuries and risks.
We have been operating for 20 years and have become one of the leading names in the workplace ergonomics market, with a priority placed over customer satisfaction and service. We ensure that each customer is provided with a bespoke solution with suitability assured by our trial and returns periods.
Contact info
The Old Bakery, Club Street, PR5 6FN, Bamber Bridge, United Kingdom
- 01772 330 333
- office@backcs.co.uk
- www.backcs.co.uk
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Caring for your Back
They have experienced and professional operatives that made you comfortable and the process very pleasant.
They came on time and set up without disrupting the house.
Very impressed with them
1 July 2025
Reply from Back Care Solutions
Hi Edward,
We’re grateful for your 5-star review and are delighted that our experienced team made the process smooth and comfortable for you.
Kind regards,
The BCS Team
Delivered on time and good equipmemt
3 July 2025
Reply from Back Care Solutions
Hi Kath,
We appreciate your 5-star review and are glad to hear the equipment and timely delivery met your expectations!
Kind regards,
The BCS Team
Driver called and gave a time slot…
Driver called and gave a time slot update.
He was really friendly and helpful with the delivery. Supported with talking me through the new equipment and showing me how to set it up.
1 July 2025
Reply from Back Care Solutions
Hi Abby,
We’re thrilled to receive your 5-star review and glad our driver’s friendliness and support made your delivery experience a great one!
Kind regards,
The BCS Team
Prompt and on time.
Prompt and on time.
Pleasant professional and knowledge about the products.
Explained clearly how to set the chair up .
Also advised on other products, so I now have a lower back support cushion for in meetings.
30 June 2025
Reply from Back Care Solutions
Hi Jeanette,
We’re grateful for your 5-star review and are glad our prompt, professional service and product advice made a positive difference for you.
Kind regards,
The BCS Team
fantastic
very thorough full assessment of the difficulties i was having working at my desk. supplied with suitable equipment to meet all of my needs. Assessors were very professional, friendly and experienced. Equipment that arrived was very good quality and manufactured to meet my pacific needs.
27 June 2025
Reply from Back Care Solutions
Hi Mandy,
We sincerely appreciate your 5-star review and are glad our thorough assessment, professional team, and tailored equipment met all your specific needs.
Kind regards,
The BCS Team
Wonderful service
Wonderful service! Delivery was 15 minutes early, and I got to start my shift in the comfort of my new chair. He was super friendly and explained everything I needed to know about how the chair works. Give that man 74 Good Noodle stars ❤️
23 June 2025
Reply from Back Care Solutions
Hi Jessica,
We’re thrilled by your 5-star review and glad our early delivery and friendly service helped you start your shift in comfort.
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi Widyane,
We appreciate your 5-star review and are glad our service and communication met your expectations.
Kind regards,
The BCS Team
everyone who I have dealt with from…
everyone who I have dealt with from back care solutions has been courteous and understanding and at all times professional.
26 June 2025
Reply from Back Care Solutions
Hi Javed,
We’re grateful for your 5-star review and thrilled to hear that our team has consistently been courteous, understanding, and professional.
Kind regards,
The BCS Team
Great experience
Delivery was very quick and the items I recieved have already helped my RSI
17 June 2025
Reply from Back Care Solutions
Hi Jo,
We’re thrilled to hear that our quick delivery and products have already helped your RSI.
Kind regards,
The BCS Team
Regular communication from back care…
Regular communication from back care solutions helped. The engineer on the day also explained the controls of the chair very clearly.
10 June 2025
Reply from Back Care Solutions
Hi Jason,
We’re thrilled to receive your 5-star review! We’re glad our regular updates and the engineer’s clear explanation made a positive difference.
Kind regards,
The BCS Team
Excellent Company!
The team from enquiry to delivery were very efficient, response time was brilliant and all staff that I spoke to were very friendly and were happy to answer questions.
They were knowledged in having products funded by access to work, and this was a relief as the process was very new to me.
18 June 2025
Reply from Back Care Solutions
We’re grateful for your 5-star review and so pleased to hear our team’s efficiency and knowledge made the process smoother for you. We’re always happy to support customers navigating Access to Work for the first time.
Kind regards,
The BCS Team
Great equipment and friendly service…
Great equipment and friendly service and helpful and friendly deliverer. Thank you
18 June 2025
Reply from Back Care Solutions
We truly appreciate your 5-star review and are thrilled to hear you enjoyed our equipment and service.
Kind regards,
The BCS Team
My experience was great
My experience was great. They communicated well and my item was delivery very quickly with no problem. They sent out emails and to when my item would be delivered and followed up straight after. Very well organised company.
9 June 2025
Reply from Back Care Solutions
Hi Jenny,
We’re grateful for your 5-star review and glad to hear our communication and delivery process made your experience a great one.
Kind regards,
The BCS Team
Great experience
The delivery was sooth and the gentleman that delivered my items was helpful and very pleasant. New chair very comfortable.
9 June 2025
Reply from Back Care Solutions
Hi Sally,
We’re thrilled to receive your 5-star review and glad to hear the delivery went smoothly and that you're enjoying your new chair. We appreciate your kind words about our team - it means a lot!
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi Manuel,
We really appreciate your 5-star review and are thrilled to hear you were happy with the product, delivery, and communication.
Kind regards,
The BCS Team
Great Customer Service!
Great Customer Service!
The gentleman that came round to do the assessment was really knowledgeable and helpful. Great sense of humour and very respectful - he took his shoes off when he didnt have to but that spoke volumes! He covered all areas so I know whatever equipment is provided will be the best for me :)
2 June 2025
Reply from Back Care Solutions
Hi Tanisha,
We’re grateful for your 5-star review and delighted to hear our assessor was both knowledgeable and respectful.
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi Dan,
We’re thrilled to receive your 5-star review—thank you! We’re glad the item met your expectations and that delivery was quick.
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi Gareth,
We truly appreciate your 5-star review! We're glad to hear you found our team friendly and knowledgeable, and we're proud to deliver quality products that meet your expectations.
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi Ian,
We’re thrilled to receive your 5-star review—thank you! We’re glad the delivery was fast and that you found the product easy to assemble and use.
Kind regards,
The BCS Team
Excellent from start to finish
Excellent from start to finish. Good communication. Delivery arrived on time with a friendly engineer who made sure everything was just right for me. Thankyou
16 May 2025
Reply from Back Care Solutions
Hi there,
We truly appreciate your 5-star review and are thrilled to hear everything went smoothly from start to finish.
Kind regards,
The BCS Team
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