Back in Action Reviews 

5,195
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally knowledgeable and friendly, providing highly helpful advice without any sales pressure whatsoever. People also greatly appreciate the prompt delivery services and the excellent quality of the furniture and specialized shoes, which effectively help ease chronic back pain. Some people were dissatisfied with certain aspects, mentioning a rather limited selection of items and rigid returns policies on unused goods. A few consumers also noted occasional practical challenges regarding delivery coordination, or experienced situations where specific items did not alleviate their physical aches.

What people talk about most

Product

Reviewers mention positive feedback about product quality and comfort, noting that items arrive on time and... See more

Staff

Customers report great satisfaction with the staff, frequently highlighting their professional help and... See more

Service

People report positive experiences with service, highlighting the friendly staff and expert advice provided... See more

Delivery service

Users describe positive interactions with delivery_service, consistently reporting swift and reliable... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting incredible shop support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

New sofa needed with higher seats and comfortable recliner facilities. Great advice from the staff at Back in Action’s Bristol store. No rush, good explanation of the Stressless products. Ordering str... See more

Company replied

Rated 5 out of 5 stars

Siánna helped me choose a sitting room chair to ease fibromyalgia chronic pain. Her support and professional advice was excellent. I have known Siánna for 3 years, and find her sales and managerial... See more

Rated 5 out of 5 stars

The staff at George Street are helpful snd well versed in the various products, making their advice about what might work best for you invaluable. They are also simply lov ely people. I am stil... See more

Rated 5 out of 5 stars

Fantastic expertise, kindness and overall customer service from Iliana at the Marlow store. She was totally committed to helping me find the best solutions for home and work - nothing was too much tro... See more


Company details

  1. #19 of 394 best companies in Home Furniture Shop
  2. #8 of 114 best companies in Bed shop
  3. #1 of 29 best companies in Children's Furniture Shop
  4. #5 of 86 best companies in Mattress Shop
  5. #3 of 58 best companies in Office Furniture Shop
  6. #1 of 11 best companies in Office supply wholesaler

About Back in Action

Written by the company

Founded 35 years ago to beat back pain, Back In Action has grown to incorporate high design furniture the keeps you healthy and your home or office looking great.
Exceptional Showrooms and a lovely Web Site with Beautiful and Functional Solutions.
Bristol | Maidenhead / Cookham

2 Beautiful Stores and On-Line

Written by the company

Never Beaten on Quality, Price or Service
We love helping customers and enhancing their homes and their lives. ~~~~~~~~~~ Please do ask us for advice. Our skilled staff are motivated by service not commission. ~~~~~~~~~~~~~~~~~~ We've also done the hard work for you, by selecting only the very best products.~~~~~~~~~~~~~~~~~~~~~~~~ If we don't absolutely love it - we don't sell it.-------- Seen A Better Price? It's rare but No problem. You can have our exceptional advice and service - and still get the best price.~~~~~~~~~~~~ ~~~~ You can even request a price match up to 7 days after purchase!
Check Out Our Star Products
Our unique Mobiliser System is famous for Beating Back Pain. Available to rent for 4 or more weeks of home treatment for your whole family. Try it free when you visit our stores. ~~~~~~~~~~~~~~~~~~~~~~~~ The Mobiliser is the fold flat, transportable System chosen by the UK Military and Medics to Tackle Back Pain Fast with Less Painkillers...…..Used by tens of thousands of users to stay flexible and tackle issues as extreme as slipped disc.~~~~~~~~~~~~~~~~~~~~~~~~~~ Our Homeworking products are the most beautiful and Healthy available.~~~~~~~~~~~~ Plus Stressless Recliners and Sofa and Mattresses.~~~~~~~~~~~~~~~~~~~~~ We look forward to meeting you in stores or on-lime

FREE Next Working Day Delivery

On Many Items

Mainland UK, in stock items only, Order before midday to qualify.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(5,195)

66 reviews in the last 12 months

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