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Rated 1 out of 5 stars

Given the other complaints listed here on Trustpilot it should be of no surprise that BACP continues to accredit a “therapist” such as Suzanne D’offay di Rieux (membership # 26205) aka Suzy D'Offay. A... See more

Rated 1 out of 5 stars

I found a member of the BACP called Claire Beattie ( BACP membership number 00738375) We had 2 sessions at a price of £100 and then she effectively dumped me offering no real reason . I would defini... See more

Rated 1 out of 5 stars

BACP is self serving they do not care about the people who have paid an excessive amount of money to obtain their training. Which is accredited by them and they take 6 months to process the applic... See more

Rated 1 out of 5 stars

Beyond terrible. One of their members breached the confidentiality agreement which has lead to detrimental effect on my mental health. The service is awful, no one gets back to you, you have to... See more

1.4

Bad

TrustScore 1.5 out of 5

42 reviews

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1.4

All reviews

(42)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

Abject failure and, frankly, a disgrace

My therapist abused his position of power over 24 months ago now, and the BACP still have not heard the case, despite it being fairly black and white and with unequivocal supporting evidence. They lack the bite to enforce their own policies, instead allowing their Members (their therapists, who fund them) to get away scot-free and continue seeing other vulnerable clients without any reprimand or retraining.

The BACP officially took my case on 23 months ago. It then took 18 months to get a hearing date. Once that date came, it has since been delayed several times due to the therapist doing all they can to avoid facing the music. The BACP has displayed an extremely limited capacity for deploying common sense - petrified, it seems, by the thought of taking action. Taking no action at all is a much less scary route for them, even when it contravenes their own protocols.

The BACP claims to be set up to protect those potentially vulnerable people who seek therapy from its member therapists. In this regard, it is an abject failure and, frankly, a disgrace.

26 January 2022
Unprompted review

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