Took payment but never delivered the…
Took payment but never delivered the shoes.
Had to go the credit card company to get a refund.
A lot of effort for nothing.
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Took payment but never delivered the shoes.
Had to go the credit card company to get a refund.
A lot of effort for nothing.
I am genuinely astonished by how bad my experience with Baer Shoes has been.
My order was supposedly shipped, but Baer Shoes provided me with an incorrect tracking number. Almost a month later, I still have no shoes, no valid tracking information, and no idea where my order actually is.
What makes this considerably worse is the complete lack of customer service. I have now contacted them five times, using different contact forms and email addresses, and have received no meaningful response whatsoever.
Mistakes with shipping can happen. What is completely unacceptable is taking a customer's money, providing incorrect tracking information, and then apparently ignoring repeated attempts to resolve the problem.
For a company selling shoes at this price point, I expected a basic level of professionalism and customer care. Instead, nearly a month after ordering, I am left chasing a company that seemingly cannot even be bothered to reply.
Extremely disappointing. Based on my experience, I would strongly caution anyone considering ordering from Baer Shoes online.
I have worn Baer shoes for around 20 years but since Brexit the cost is proving almost prohibitive.There is no doubt that the boots and shoes have kept me walking - and when I was prescribed effective orthotics b they accommodated them . However my recently purchased trainers came with an insole different from previous ones ( rubbery and without instep support ) so that I have had to revert to using the old ones which are rather worn down. UK made a terrible decision with Brexit 😥
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