There was a mix up with ups collection but that seems to have been UPS fault and bagexpress were good at trying to resolve it. Good value, worked well and my bags arrived a day earlier than I expected... See more
Company replied
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See what reviewers are saying
Delivery was delayed beyond committed date [2nd Oct 2026] for no just reason. UPS claimed the address was incomplete however the same address was again shared over phone by the receiver and it was del... See more
Company replied
It was supposed to arrive on October 2nd. The tracking page said it had been delivered, but that was not the case. Then, only on October 4th, I received an email with a code to pick it up at a collect... See more
Company replied
I had a great experience with BagExpress while shipping my luggage from Krakow, Poland to Milano, Italy. Firstly, it was easier to pack as other services require you to pack it in cardboard.... See more
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Company details
- Courier service
- also in
- Courier and Delivery Service
- Delivery Service
- Distribution Service
- Logistics service
- Shipping and postal service
- Shipping service
About Bagexpress
Written by the company
bagexpress nasce dall’unione di consolidate esperienze nel settore dell’aviazione commerciale, servizi aeroportuali, trasporto e logistica. La qualità e l’affidabilità dei servizi offerti da bagexpress sono garantiti dalla piattaforma logistica UPS, leader mondiale nel trasporto espresso.
L’obiettivo di bagexpress è facilitare l’esperienza di chi viaggia per turismo, studio o lavoro offrendo un servizio di ritiro e consegna a domicilio di bagagli e attrezzature tecniche o sportive in Italia e in Europa.
bagexpress risolve il problema dei fastidiosi bagagli fornendo la possibilità di spedire senza particolari limitazioni di peso e numero di bagagli, tipici delle compagnie aeree.
bagexpress mette a disposizione uno staff che supporta in ogni fase del servizio: dalla partenza con chiarimenti ed informazioni, fino all'arrivo con la notifica di consegna avvenuta.
L’obiettivo di bagexpress è facilitare l’esperienza di chi viaggia per turismo, studio o lavoro offrendo un servizio di ritiro e consegna a domicilio di bagagli e attrezzature tecniche o sportive in Italia e in Europa.
bagexpress risolve il problema dei fastidiosi bagagli fornendo la possibilità di spedire senza particolari limitazioni di peso e numero di bagagli, tipici delle compagnie aeree.
bagexpress mette a disposizione uno staff che supporta in ogni fase del servizio: dalla partenza con chiarimenti ed informazioni, fino all'arrivo con la notifica di consegna avvenuta.
SPEDISCI LE TUE VALIGIE IN ITALIA E IN EUROPA CON BAGEXPRESS
Written by the company
- LE DESTINAZIONI COPERTE
- bagexpress ritira e consegna bagagli del peso massimo di 40 chili a casa, in ufficio o in qualunque altro domicilio in Italia e in Europa. Il servizio di spedizione copre tantissime nazioni, anche quelle che non ti aspetti. Non hai più nessuna scusa per viaggiare a mani libere ovunque tu voglia! Per conoscere tutti i Paesi Europei serviti dall’Italia e viceversa e programmare il tuo prossimo viaggio, ti invitiamo a scoprire tutte le destinazioni su https://www.bagexpress.eu/destinazioni/
- TRACKING DEL BAGAGLIO
- In qualsiasi momento puoi conoscere lo stato della spedizione dei tuoi bagagli attraverso il servizio di tracking presente sul sito web di bagexpress. Ti basta andare sulla pagina "tracking", inserire il "Codice Bex" della tua pratica che ti arriva tramite e-mail al momento dell'acquisto e visualizzare così gli spostamenti delle valigie.
- RICHIEDI ASSISTENZA
- Puoi contattare il nostro team di assistenza gratuitamente in tre modalità: attraverso la chat del sito web, inviando un ticket di assistenza e/o richiedendo una chiamata al tuo numero di telefono nella fascia oraria da te preferita. I nostri operatori sono disponibili dal lunedì al venerdì dalle ore 09:00 alle ore 18:00.
- 10% DI SCONTO NEWSLETTER
- Iscriviti alla newsletter di bagexpress ed ottieni il 10% di sconto sul tuo primo acquisto!
GARANZIA BEX EXCLUSIVE
Il tuo bagaglio a destinazione oppure ti rimborsiamo fino a 500 €
Nell’acquisto dei tuoi bagagli hai sempre inclusa la garanzia Bex Basic, ma se vuoi maggiore sicurezza puoi acquistare anche la 𝐁𝐄𝐗 𝐄𝐗𝐂𝐋𝐔𝐒𝐈𝐕𝐄 a soli 10,00 euro in più.
In caso di smarrimento, furto e rapina totale, ti rimborsiamo con un voucher del valore massimo di 500,00 euro.
Rivolgiti al Team Assistenza, ti fornirà tutto il supporto di cui hai bisogno.
Contact info
Corso Salvatore D'Amato, 108, 80022, Arzano, Italy
- support@bagexpress.eu
- www.bagexpress.eu
10% DI SCONTO NEWSLETTER
4.2
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bagexpress
Hello, thanks for the positive review.
So happy to have offered you an efficient and "magic" service.
Come back soon, we will be waiting for you. :)
No stress luggage
We were going on a cruise. Our luggage was collected (on a date agreed with us) and was in our cabin when we arrived. It then arrived back at our home 3 days after the cruise. Exemplary service. And no end of patience answering all our emails. We will definitely use this service again and hope they add UK to their destinations.
17 May 2024
Unprompted review
Reply from Bagexpress
Hello Susan, thanks for the positive review.
We are so happy to have satisfied you with our service: let you travel hands-free is our goal. Our customer care is always at your disposal to satisfy any need.
Come back to ship with Bagexpress, we will be waiting for you. :)
STEER CLEAR FROM BAGEXPRESS
I would not recommend anyone to use this company to ship your luggage. I only did twice and already my second time my suitcase has been lost and never returned. The customer service is absolutely useless and unhelpful. I have contacted directly UPS who is the courier used by BagExpress. I have escalated to their management and I have been told that the case has been mismanaged from the start. Bag Express did not ask for my suitcase details early enough and never asked for the contents inside therefore after two months has proven too late to actually find my suitcase. It was a suitcase packed with personal items for my whole family irreplaceable. My kids are still upset about this!!! I have been offered Eur 100 if I show receipts. Unbelievable. Never ever again I will use either BagExpress or UPS. I would strongly advise anyone to stay away from both of them.
26 February 2024
Unprompted review
Reply from Bagexpress
Hello Michela, we are sorry for your baggage loss.
Our customer care opened all the procedures to find your luggage but it was not possible.
We are sorry for this and we are always available to give you the refund.
It was so easy and comfortable
I had never heard about BEX an this system. I found it very easy to order and I must say it helped a lot beacause I, an elderly lady, did not have to drag my luggage. I got what I orded and all the whole process was clearly guided.
6 May 2024
Unprompted review
Reply from Bagexpress
Hello, thanks for the positive review.
So proud to have helped you in your shipment: thanks for choosing and trusting us, our goal is to let you travel hands free.
We will be happy to assist you again in your next travels, Mrs. Salme. See you soon! :)
What went wrong
What went wrong? Almost everything, they didn’t take my luggages the right and determined day, they didn’t answer to my phone calls or mails. Moreover, I’m still waiting for my reimbursement.
20 April 2024
Reply from Bagexpress
Hello Roberto, we are sorry if we didn't satisfy you.
We know that the scheduled day the pick up failed and you preferred to cancel the service. Your refund was issued on 10th May.
We hope you will change your mind about us in the future.
Reply from Bagexpress
Hello, thanks for the positive review.
Thanks for appreciating our service, we are happy to have gotten your trust.
Come back to ship with Bagexpress, we will be waiting for you. :)
Everything was very smooth and…
Everything was very smooth and efficient. Good customer service also and proactive in sending information. Very satisfied, will definitely use in the future.
17 December 2023
Reply from Bagexpress
Hello Carlos, thanks for the positive review.
So happy to have satisfied you with our service. Thanks for appreciating our team, they are always at your disposal to assist you.
Come back to ship with us, we will be waiting for you. :)
Do NOT use this Company if you want to see your luggage.
My suitcase was scheduled to be delivered to the Costa Pacifica on the day of embarkation in Marseille. My suitcase was delivered to the ship FIVE days later in Santa Cruz de Tenerife.
BagExpress gave no explanation or apology of any kind and despite ruining the first 5 days of my cruise they offer NO compensation. Costa Cruises are also culpable as they recommend BagExpress - they probably own it - and they were TOTALLY unhelpful in every way.
9 December 2023
Reply from Bagexpress
Hello Tom, we are sorry for what happened.
We know that our customer care is managing all the refunds for the first need that you will receive as soon as possible.
We apologize for this inconvenience.
We hope you will change your mind about us in the future.
Great reliable service
Great reliable service
We even have the same UPS driver every time
Thanks
18 December 2023
Reply from Bagexpress
Hello, thanks for the positive review.
So happy to have gotten your trust.
Continue to ship with Bagexpress, we will be waiting for you. :)
Again pick up on the wrong day!
Again pick up on the wrong day!
Ups com for pick up the suitcases the day before schedels. So nobody home.
Found the labels in the mailbox.
This happend so many times allready.
Or they dont come or the dah after or the dah before
8 December 2023
Reply from Bagexpress
Hello Wilhelmus, we are sorry for the inconvenience.
We know that your baggage were picked up and the shipment to the cruise was successful.
We apologize if this caused you some problems.
We hope you will come back to ship with us.
Awful communication / Untrustworthy
Awful communication.
no real time updates.
they picked up the bag 4 days late.
no explanation, no ownership of mistakes - i really do not recommend
3 December 2023
Reply from Bagexpress
Hello Federico, we apologize for the inconvenience.
We know that was an error on system and the first pick up failed.
Our customer care, agreeing with you, rescheduled the pick-up that was then successful.
We hope you will change your mind about us in the future.
Everything went well
Everything went well. Quick contact....help me, change the day and answered all my questions!
30 September 2023
Reply from Bagexpress
Hello Martina, thanks for the positive review.
Thanks for appreciating our service, our customer care is always at your disposal for any need.
Continue to ship with Bagexpress, we will be waiting for you. :)
Reply from Bagexpress
Hello Suzanne, thanks for the positive review.
Thanks for appreciating our service, so happy that everything was efficient.
Come back to ship with Bagexpress, we will be waiting for you. :)
great service as usual
great service as usual! Luggage was delivered earlier than expected, and also the bag express team made sure it was picked up on time! Thank you
2 October 2023
Reply from Bagexpress
Hello Veronica, thanks for the positive review.
Thanks for appreciating our service and our customer care team, we are always at your disposal for any need.
Continue to ship with us, we will be waiting for you. :)
Reply from Bagexpress
Hello Maisa, thanks for the positive review.
So happy to have satisfied you, thanks for recommending our service.
Continue to ship with Bagexpress! :)
Reply from Bagexpress
Hello Nicole, thanks for the positive review.
So happy that everything was fine with your shipment.
Come back to visit us, we will be waiting for you. :)
Extremely fast and weel organised!
25 September 2023
Reply from Bagexpress
Hello Sofia, thanks for the positive review.
We are so happy to have offered you an efficient service, your satisfaction is our priority!
Come back to ship with Bagexpress, we will be waiting for you! :)
everything is doing well
26 September 2023
Reply from Bagexpress
Hello Elisabeth, thanks for the positive review.
So happy to have satisfied with our service.
Come back to ship with us, we will be waiting for you. :)
Phone use
How you don't can use the phone in order to advise me to bring my luggage?????
25 September 2023
Reply from Bagexpress
Hello Mohamed, thanks for the positive review.
Our service doesn't provide the call service to advise about any pick up or delivery, we are sorry.
Continue to ship with Bagexpress, we will be waiting for you. :)
Everything’s great
Everything’s great, except for the fact that the tracking code wouldn’t work so i wasn’t able to track my pack. Other than that the service is fantastic, especially the customer support
22 September 2023
Reply from Bagexpress
Hello Marina, thanks for the positive review.
We are so happy to have satisfied with our service, thanks for appreciating us in spite of the tracking problem.
Continue to ship with Bagexpress, we will be waiting for you. :)
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