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Bags ETC Reviews 3,143

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TrustScore 5 out of 5

4.9

Bags and luggage shop
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See what reviewers are saying

Rated 5 out of 5 stars

The quality of the luggage set is remarkable. The materials used are durable and able to withstand rough handling during travel. The wheels are smooth and maneuverable, ensuring easy navigation throug... See more

Rated 5 out of 5 stars

We visited the Clacton outlet store this weekend, wanting suitcases for our Aus trip, what the manager Richard does not know about suitcases is not worth knowing about! He was the most helpful person... See more

Rated 5 out of 5 stars

Me and my wife came in earlier today to your clacton outlet to look at 2 lightweight cases as we're not getting any younger. The young man and lady were courteous polite and greeted us with a frien... See more

Rated 5 out of 5 stars

Having bought a few bags from Bags ETC over the years without any problems at all. My most recent purchase was a large roller bag, which very quickly developed a small fault in the zip stitching line... See more

Company details

  1. Bags and luggage shop

Information provided by various external sources

Bags ETC and Domo are a chain of luggage and handbag shops in the United Kingdom and Ireland. We have 59 stores including concessions in House of Fraser department stores across the country Our products offer the latest innovations and trends as well as outstanding value. As a specialist in our sector our staff are trained to offer you expert advice and guidance whether you are buying suitcases for a family holiday, a business case for work use or want a fantastic handbag for a special occasion or everyday use. We have a large number of stores in shopping centres and high streets across the United Kingdom. We are also present in all the leading Factory Outlet centres, offering added value by bringing you discontinued product and overstocks from leading suppliers. Bags ETC. and Domo are the trading names of Bags ETC. Ltd. Company number 4773542. Registered address: Bags ETC. Ltd. Riverside House, River Way, Harlow, Essex CM20 2DW

Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I cannot praise the staff in the local Spalding store highly enough. We started with an initial online purchase arranged in store, subsequently followed by two calls to the store to order further matching items. At all times they kept us updated with the progress of the order, were polite and helpful whenever we visited the store. First class experience

16 January 2018
Unprompted review
Rated 5 out of 5 stars

Perfect deal!

Had a little concern regarding getting our suitcases before we went on holiday,paid for next day delivery,however being over the Xmas period we did not receive them.we contacted bagsetc,had the bags the next day and got reimbursed the postage.

16 January 2018
Unprompted review
Rated 4 out of 5 stars

Looking to buy 2 sets of matching luggage

We went to the store at Clarks Village on Sunday to purchase 2 sets of matching luggage. The young male staff member did not want to help us purchase. Dismissing us with “what we’ve got is out” when we enquired about the availability of the matching cabin case.
Fortunately, the older female staff member was far more helpful and suggested she check online and she found what we wanted.
We placed our order online with considerable ease.
Our cases are being delivered within 3 days of ordering. Great service.

16 January 2018
Unprompted review
Rated 1 out of 5 stars

It was a very bad experience

It was a very bad experience. I ordered it extra large suitcase but they sent me 2nd hand item. I replaced it i am not happy with the service.

16 January 2018
Unprompted review
Bags ETC logo

Reply from Bags ETC

Dear customer, thank you for your feedback. We do apologise for your recent experience with us. Please contact support@bagsetc.co.uk so we can resolve your issue. KInd Regards, Bags Etc Team

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