Bags ETC Reviews 3,143

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The quality of the luggage set is remarkable. The materials used are durable and able to withstand rough handling during travel. The wheels are smooth and maneuverable, ensuring easy navigation throug... See more

Rated 5 out of 5 stars

We visited the Clacton outlet store this weekend, wanting suitcases for our Aus trip, what the manager Richard does not know about suitcases is not worth knowing about! He was the most helpful person... See more

Rated 5 out of 5 stars

Me and my wife came in earlier today to your clacton outlet to look at 2 lightweight cases as we're not getting any younger. The young man and lady were courteous polite and greeted us with a frien... See more

Rated 5 out of 5 stars

Having bought a few bags from Bags ETC over the years without any problems at all. My most recent purchase was a large roller bag, which very quickly developed a small fault in the zip stitching line... See more

Company details

  1. Bags and luggage shop

Information provided by various external sources

Bags ETC and Domo are a chain of luggage and handbag shops in the United Kingdom and Ireland. We have 59 stores including concessions in House of Fraser department stores across the country Our products offer the latest innovations and trends as well as outstanding value. As a specialist in our sector our staff are trained to offer you expert advice and guidance whether you are buying suitcases for a family holiday, a business case for work use or want a fantastic handbag for a special occasion or everyday use. We have a large number of stores in shopping centres and high streets across the United Kingdom. We are also present in all the leading Factory Outlet centres, offering added value by bringing you discontinued product and overstocks from leading suppliers. Bags ETC. and Domo are the trading names of Bags ETC. Ltd. Company number 4773542. Registered address: Bags ETC. Ltd. Riverside House, River Way, Harlow, Essex CM20 2DW


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Bags are solid

Bags are solid, and I think they are often a great bargain too! This was my second purchase from bags etc and I had to make some returns in the process- that too was pretty straightforward, customer service was prompt in responding to emails and organising a collection date and location. An overall great experience I'd recommend!

8 December 2017
Unprompted review
Rated 3 out of 5 stars

Let me tell you good and bad things for …

Let me tell you good and bad things for recent order.
Good thing:
1> Bag quality is really good and sometime you may get good deal as well. I got black friday deal.
Bad Thing:
I placed order on Monday morning 09:24 am and received order next Monday after 12:00 but i was expecting it will be delivered before weekend. The reason for late delivery was that Bagsetc has not posted item to DPD before friday. So it's not good if you order something and delivery starts after 4-5 days. Due to this, I have bought one more bag from Amazon as i was need one bag before weekend.
Summary:
If you are not in hurry then place order with bagsetc or pay delivery charges.

8 December 2017
Unprompted review
Rated 5 out of 5 stars

When purchasing in the store

When purchasing in the store, staff all very helpful. Purchased again online and found it a really easy site to look at and search. Easy to order and really prompt delivery.

3 December 2017
Unprompted review
Rated 5 out of 5 stars

Excellent highly recommended.

Excellent, order was missing one item, but customer service sorted it immediately and received within 24hrs.
Prices compared to high street are very good.

2 December 2017
Unprompted review

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