Bahlsen Reviews 42

TrustScore 2 out of 5

1.8

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Company details

  1. Bakery
  2. Cake shop
  3. Sweet shop
  4. Biscuit Shop

Information provided by various external sources

European manufacturer of sweet cakes and biscuits for more than 100 years. Makers of Hit cookies. Site contains company information and press releases.


Contact info

1.8

Poor

TrustScore 2 out of 5

42 reviews

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Rated 1 out of 5 stars

I forget which way round it was

I forget which way round it was, but there was a time when either Ohne Gleichen or Choco Leibnitz were in closable cartons, and either Choco Leibnitz or Ohne Gleichen were not. Now neither is closable, thus ensuring that both types go soft. On top of that we have the stupid pulls, which never, ever work, but break off halfway.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Customer Service

Love Bahlsen pick up biscuits...always have a packet in. Had an unfortunate experience of one being soft and stale when I opened the packet ...1 of 5 only. Received a lovely parcel of 2 replacement packets today. A couple of days after contacting Bahlsen. I am SUPER impressed. Thank you very much for the wonderful customer service. Ann and family

16 June 2025
Unprompted review
Rated 1 out of 5 stars

I’ve loved this biscuit ever since I…

I’ve loved this biscuit ever since I was a small child and I decided to spend a whole £2.55 on them as a treat only to find that there was 8 biscuits instead of 9….. did anyone write it on the front of the packet ? No.

I’m really disappointed

30 March 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely impossible to get a hold of

Absolutely impossible to get a hold of. I have tried everything, going through parent/sister companies, social media and their own website about the fact that EVERY BISCUIT in the pack was open. Its been 2 hours of trying with nothing to show for it. Do better please.

5 March 2025
Unprompted review
Rated 1 out of 5 stars

"New improved paper packaging" it…

"New improved paper packaging" it proudly proclaimed on the front.

Not until I got back to my desk did the awful truth hit me. The box is the same size, but they are stacked in a funny way ......... and ....... one is missing!!!

Sure enough in smallprint on the back of the box it confirmed 8 biscuits. Some marketing genius conned me - well, you only get to make a fool out of me once ....... Not bought again. I even turn round the packs on the shelves so hopefully other people now see the blatant deceit. Currently priced at £2.25 for 8 in Tesco. Never again.

23 January 2025
Unprompted review
Rated 1 out of 5 stars

Oh dear, Greed has taken them over.

Oh dear, I see their rating has fallen again. The product is generally good, I love the Chocolate covered biscuits, but they are expensive, compared to several other really good alternatives. But today, “Took The Biscuit”. I bought a box to treat myself, only to discover they have redesigned the packaging, reducing 9 biscuits to now 8. That seems immoral given that they are twice the price of most others, so for me, that’s it, Never again will I be tempted, their Greed means I shall never again add to their wealth. Shame, but a lot of companies take this approach and after a few years go out of business.

21 December 2024
Unprompted review
Rated 1 out of 5 stars

9 biscuits down to 8

9 biscuits down to 8! What a joke! Why us British public keep putting up with the multimillion pound companies taking the p”ss out of us I don’t know!

I will 100% not buy another packet. Bring back 9, @ £1.25 reasonable price.

12 June 2024
Unprompted review
Rated 1 out of 5 stars

RIPPING US OFF

Hundreds of millions in the bank, billions in assets - and now they feel the need to rip us all off by reducing the number of biscuits in a pack from 9 to 8. WAKE UP EVERYBODY - we must boycott these elitist con men!

14 March 2024
Unprompted review
Rated 1 out of 5 stars

Less Biscuits

Well done Bahlsen for removing the plastic inner tray to help the environment and no doubt save costs. However, they appear to have mislaid a biscuit reducing the overall weight to 111g while maintaining the price at between £1.35 - £2.00.

11 March 2024
Unprompted review
Rated 1 out of 5 stars

Bahlsen

Bahlsen - the shrinkflation and inflation double whammy

I just purchased my last pack of Bahlsen's Choco-Leibniz at Waitrose.

Bahlsen have cleverly redesigned the new packaging to look like the original 125gm 9-biscuit pack so one is not aware the first time one purchases the new pack that it will only contain 8 (not 9) biscuits - the pack now weighs 111gm.

In addition to the "shrinkflation" there is a significant price hike at Waitrose from £1.25 (for the 125gm 9-biscuit pack) to £2.00 for the 111gm 8-biscuit pack.

The Bahlsen company are a no good bunch of greedy pigs and all their products should be avoided by customers so that their bottom line is seriously affected as a result of their greed.

5 March 2024
Unprompted review
Rated 2 out of 5 stars

Bahlsen - unpaletable shrinkflation & broken biscuits

Few might deny Bahlsen's Choco-Leibniz are delicious.

Except their biscuits have become rather unpalatable through shrinkflation and 'virtuous' packaging - the latter leading to broken biscuits.

The 125g pack of 9 is now a 111g pack of 8 with no mention of the reduction of the number of biscuits on the box.

In trying to fill the same-sized box, gone is the tray securely containing 3x3 biscuits in favour of trying to space-out the 8 biscuits. Except of those 111g packages purchased all contained broken biscuits.....

Sorry, Bahlsen - your biscuits are no longer for me.

22 January 2024
Unprompted review
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