We got a shock when a bailiff turned up at my daughters demanding payment for an unpaid PCN or they would take her car !! My daughter knew nothing about the original PCN and had not received any of... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We accidentally forgot to pay a £2.50 charge for the Dartford Crossing in each direction and the penalty notice was sent to an incorrect address. We discovered this when Bailiffs tracked down and... See more
Company replied
i asked for advice on 10th Oct and was told will receive answer in 2-3hrs or maximum 24hrs but today is 15Oct and i have not heard.i have trying to get my money back through nochex which is the paymen... See more
Stop searching for a solution, just contact this service. I had the Bailiff at the door reporting the new car clamp. I was given 2 hrs before the car 'could' be towed & sold. To top it off, the car o... See more
Company details
Information provided by various external sources
We introduced our Bailiff Advice Online website and free helpline in 2006. With over 1,200 pages viewed EACH DAY, we are delighted that our website has continued to be an invaluable source of information to the public on the subject of bailiff enforcement. To receive a letter or a visit from a bailiff can be very worrying. If so, Bailiff Advice Online are here to help you.
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not trust this lady
Do not trust this lady! She waisted my times for one week to help me resolve my issues and end of the day I fed up and ask her to delete all my emails and info I was sending to her. If u want to know more about her search this name Sheila Harding, u will find more about this person!wish I knew this before I contacted her anyway respect your self and stay away from this liar.
Great customer service
Not sure why there have been negative reviews of this company. I got clamped by Marston Holdings at 8am on a Monday for an unpaid Dart Charge. I sent in an enquiry form to Sheila at Bailiff Advice Online the same morning. That afternoon she called me back to talk about the case. 24 hours later she had sent the necessary paperwork on my behalf. Great service.
Thank you for your help!
We accidentally forgot to pay a £2.50 charge for the Dartford Crossing in each direction and the penalty notice was sent to an incorrect address. We discovered this when Bailiffs tracked down and clamped our car and demanded two payments of £425.50 (£851 escalated from £5!). The whole process was pretty stressful.
I can't thank Sheila at Bailiff Advice Online enough for helping us get this sorted. She knew exactly how the entire process worked and within just a few hours had the Bailiff's off our back and a solid appeal process underway to get the charges dropped.
Would definitely recommend. Thanks!

Reply from Bailiff Advice Online
Shiela has been really professional and…
Shiela has been really professional and persistent in spite of really difficult case. It took some time to resolve, but the positive result dealing with JBW bailiffs was eventually achieved.
Many thanks!
Great service from Bailiff Advice Online!
I've contacted Bailiff Advice Online (Sheila Harding) because I was informed by an ex-neighbour at our previous address that we've received a hand delivered letter from s bailiff. After contacting the bailiff we found out that it was a congestion charge which we failed to pay and for which the bailiff now demanded £513!!
Because we were on holidays at the time we asked Sheila to file an Out Of Time Witness statement for us. However, this would have required a witnessed signature from myself. Since this wasn't possible, Sheila used her good relationship to the Traffic Enforcement Centre to put matters on hold until our return from holidays. To our surprise they not only agreed to give us more time but to cancel the PCN completely! We couldn't be happier with Sheila's services.
NOTE: the online status of a PCN (on the TFL website) only gets updated 2 days later.
Paid my £15 but got no service!
My advice would be not to use them. I have used the service in the past and it was brilliant. On this occasion I waited 3 days to receive an email saying they were sorry that my enquiry had gone into their junk email folder!!! They then offered to call me the next day and didn't. I have emailed them 3 times since and had no response. They have no telephone number and no address on the website and so cannot be contacted - or held to account. Very disappointing indeed.
not helpful!
i asked for advice on 10th Oct and was told will receive answer in 2-3hrs or maximum 24hrs but today is 15Oct and i have not heard.i have trying to get my money back through nochex which is the payment system they use but i have been told by nochex to contact bailiffadviceonline but they dont have any email address to contact and a 0906 number for support which costs 60p!i wasnt happy!my matter was urgernt and i needed help but they did not help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






