I requested a small cap for items purchased. Ashley, contacted me via text, to make sure that’s what I wanted. She also, put in a few discounts to make my experience even better!! I’ve never had that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Baisiwig -This company is legit and stands firm on satisfaction guarantee. I have ordered a few wigs and have been pleasantly pleased. When I had an issue with 1 purchase, the help in resolving the ma... See more
Company replied
I order from this website quite often and I’m never disappointed. The quality of the hair is amazing. From the seamless lace to the natural looking part, and the minimal shedding is what does it for m... See more
Company replied
I’ve worn hair enhancement for 25 years. This is by far the best looking Wigs that I’ve invested in. Thank you so much. Hopefully when I get the product, I’ll send another review with photos. The proc... See more
Company replied
Company details
Written by the company
BAISI WIG is the top 10 hairdressing brand in United States. BAISI WIG strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, lace frontal wigs, closure lace wigs, full lace wigs, hair weaves, etc. BAISI WIG has won the trust and support of millions of customers, so recently there have been special fraud gangs imitating BAISI WIG website and deceiving customers, selling them at very low prices and sending wigs by very poor quality chemical fibers to buyers. . We work hard to help many fraudulent buyers fight these fake websites. Be vigilant and don't get scammed! Don't forget our official website: www.baisiwig.com
Contact info
United States
- www.baisiwig.com
3.6
Average
625 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Waiting to see & feel the quality of Baisi Wigs
I haven’t received a wig from your company in order to know the quality of your wigs which I hope is legitimate.But they appear quality online. I like your large selection in style & colors and wig caps (a lot of full lace). I pray this is a company I can trust. So I can use them again.
11 February 2026
Unprompted review
DONT DO IT- UGLY,UGLY UGLY UGLY WIGS
If there was an option for no stars, they would get Nothing, I spent over $200 ordering wigs in January that were NOTHING!!! nothing like the picture, throwed together looked like something a 5 year old would do. I ordered the kinky twist wig, total mess and the salt and pepper pixie cut that looked like cat hair, shedding and was a total loss just looking at it. They never gave me a refund or credit for the ugly wigs just advising me to style the wig and it would look better, but you cant style a wig that's not even cut right and i told them that was there job. they will send you a nice email like they doing something to correct it, but they never do
22 January 2026
Unprompted review
Reply from Baisiwig
Hi dear
Sorry for the inconvenience caused
We will report it to our factory and improve it in the future.
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
Could you pls try it? And if you have any question, pls feel free to contact us!
We promise that we will ask our shipping department to pick out the beat quality hair and give you a nice discount for you in next order.
Wish you will give us another chance!
Thanks!
I really love the hair and the bags…
I really love the hair and the bags they send your wigs in. Great choice if you’re looking for quality hair.
4 February 2026
Unprompted review
Ashley was very helpful and hands on…
Ashley was very helpful and hands on with helping me place my order and resolve my issue to ensure I got what I ordered.
2 February 2026
Unprompted review
Ashley customer service was excellent
Ashley customer service was excellent! She promptly answered all my questions and helped me order exactly what I wanted! I am very confident with my service. This will be my 4th unit from Baisiwig…every order experience has been exceptional, the units are of excellent quality…. I will continue to be a customer!
27 January 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and hair! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
The representatives responded very well…
The representatives responded very well and were very attentive to my needs, ensuring that everything was taken care of efficiently.
21 January 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
This is my 4th time ordering from Baisi…
This is my 4th time ordering from Baisi Hair and each time it’s a wonderful experience. Ashley is so helpful her customer service skills are amazing, she always reach out to confirm your customized order to make sure it’s correct. I truly appreciate that!
20 January 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our hair and services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Easy ordering process and seller…
Easy ordering process and seller communication was on point in a timely manner. Would definitely recommend and order from this seller again
19 January 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Amazing customer service had a question…
Amazing customer service had a question about a wig and sent them an email responded the same day and let us know they will do their best to deliver it by the day we needed.
16 January 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Dont buy from Baisiwig they give you a…
Dont buy from Baisiwig they give you a hard time to refund you don’t get full refund have send all way back to China. Very disappointed😬
17 December 2025
Unprompted review
Reply from Baisiwig
Sorry for the inconvenience caused,
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
We kept talking with you by email, because we base in China, if you want to return and exchange, u need to return to China, but we also offer the return label for $3.99 when you check out, you did not pay for it, then we do not have the return label for you, wish get your understanding.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Quick response to all inquiries
Quick response to all inquiries. Good customer service.
13 January 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Seller responded right away to verify…
Seller responded right away to verify the note I had left for sizing of the wig, beautiful customer service!
13 January 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I purchase a Baisi wig right before the…
I purchase a Baisi wig right before the Christmas holidays. When I received it I immediately tried it on. This wig was to large, the color was jet black, and did not have a define style. Take the wig right out of the box I was not satisfied with the quality. When I call to get the QR code to return the wig I was given every excuse in the box. I will not be purchasing any wigs from Baisi again.
1 December 2025
Unprompted review
Reply from Baisiwig
Sorry for the inconvenience caused,
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
Ashley has been very helpful at her…
Ashley has been very helpful at her initial support and convinced me to purchase this product. Very good sales lady and polite as well as quite helpful.
9 January 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
My experience was great and no problem…
My experience was great and no problem just waiting on my wigs
8 January 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Very prompt in responding to my request…
Very prompt in responding to my request to add a product to my order. The process was seamless.
5 January 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Outstanding Customer Support
I was provided immediate assistance by Ashly with their customer support team. She was very easy to communicate with and knowledgeable of the service. I appreciate the attention and will be making another purchase in the future.
4 January 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Communication Top Tier
Communication was awesome and very professional. Great company and will buy here again.
29 December 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
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