Bakker.com Reviews 

58,372
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Plants were shipped from France, bad packaging and late arrival. Damaged, dehydrated and after complaints seller e-mailed that it happens regularly that orders arrive dehydrated and damaged. So if you... See more

Company replied

Rated 5 out of 5 stars

Bakker never disappoints! 😊 All my purchases in the past years have results, flowers bloomed beautifully and of the colours I ordered. I'm confident that my recent purchase which came in neat packag... See more

Rated 5 out of 5 stars

It took only 3 work days from placing order till received at home. Perfectly packed, exact same as online items described! Plants look very strong and healthy. Big plants ( Camellia) even with big bud... See more

Rated 5 out of 5 stars

BAKKER are the BEST ONLINE SHOP FOR CHOICE OF PLANTS AND THE BEST FOR DELIVERY. All plants arrive in GREAT condition and ive NEVER been disappointed. Also great after serice and great support f... See more

Company details

  1. Garden centre

Information provided by various external sources

Bakker.com is the largest in greenery. Directly from the grower, delivered with ease at home, at a fair price.


Contact info

3.8

Great

TrustScore 4 out of 5

58k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(58,372)

1,232 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful plants !!

This company is one of the best I’ve ever bought plants from, beautiful plants , each wrapped beautifully and with its own clear instructions, I shall certainly buy from these again, many thanks.

21 May 2022
Unprompted review
Rated 5 out of 5 stars

Just love this company

Would thoroughly recommend Bakker to buy your
plants from. My order came very quickly and the plants
were in excellent condition. Will certainly be ordering
from them without hesitation.

18 May 2022
Unprompted review
Rated 1 out of 5 stars

I order a monkey cheese plant it was…

I order a monkey cheese plant it was delivered without a tray this was supposed to be a hanging plant without tray this was impossible they resent a new plant which got lost in transit.then they replaced that plant another hanging plant with out tray this is very disappointing I'm a good customer and have order alot if plants but not happy with this.they offered me a refund but I didn't understand how that worked as I thought account number and sort code but they don't do it this way
. I'm sorry to leave negative but I feel it had to be mentioned its all been sorted now thank you I thought this was sorted but its not I can5 get replacement or refund not happy

17 May 2022
Unprompted review
Bakker.com logo

Reply from Bakker.com

Dear Shirley,
 
Thank you for your feedback!
 
I am sorry that you had unpleasant experience but steps will be taken so this can be prevented in the future.

Just like it was stated on our website as well, we use IBAN (International Bank Account Number) to transfer the refunds to customers when the other methods cannot be used. It is a standard procedure in those cases. You can check that here: https://en-gb.bakker.com/pages/returning-your-purchase. IBAN can be provided to us using our chat or by an e-mail contact@bakker.com.

Once again I apologize for the inconvenience.

Let's grow some Happiness together!

Esma​ 
Bakker.com (http://bakker.com)
Plant Lovers

Rated 2 out of 5 stars

Plants had rolled about in box

Plants had rolled about in box, soil spilled, each plant damaged in some way and pots bent. Couldn’t find a contact email to send photos to so no chance to let Bakker know.

15 May 2022
Unprompted review
Bakker.com logo

Reply from Bakker.com

Good afternoon!
 
Thank you for your feedback.
 
I am so sorry to read that the plants didn't enjoy the transit! Of course this is not how the living products should be delivered. 

Our e-mail address contact@bakker.com can be found under 'Company details' at the bottom of the page. You can also contact us via our chat https://en-gb.bakker.com/pages/contact, if that does not work for you, you can also contact us via Instagram, Facebook or WhatsApp. Please reach out to us and we will gladly help you!
 
Let's grow some Happiness together!

Esma​,
Plant Lovers

Rated 5 out of 5 stars

Wanted a large and unusual plant for…

Wanted a large and unusual plant for our room. Amongst the impressive selection on offer Online I found a dragon tree at a very competitive price and with a guarantee that it would thrive. A week after order emails confirmed a date .. and a 1 hour slot when I could expect delivery. Exactly as stated my plant arrived by Courier who handled my plant with care. All was as promised. All I could have wished for.. it looks fantastic. Thanks Bakker.

14 May 2022
Unprompted review
Rated 5 out of 5 stars

Happy customer

Great customer service and communication. Plants well packaged and arrived looking healthy.

13 May 2022
Unprompted review
Rated 5 out of 5 stars

BAKKER are the BEST ONLINE SHOP FOR…

BAKKER are the BEST ONLINE SHOP FOR CHOICE OF PLANTS AND THE BEST FOR DELIVERY.
All plants arrive in GREAT condition and ive NEVER been disappointed.
Also great after serice and great support for any gardening questions ideas etc.

Very pleasant friendly company.
Would recommend this company 100%.

12 May 2022
Unprompted review
Rated 5 out of 5 stars

Ordered the oxygenating plants

Ordered the oxygenating plants. The packaging is First Class 🌟. Packed so nothing moves in transit. As long as directions on the box are followed (This way up) Plants arrive the same as when they were packed.The arrived in good shape and healthy.

11 May 2022
Unprompted review
Rated 5 out of 5 stars

Very good overall experience

Very easy to navigate website. Found what I wanted at a very good price quickly. Arrived in very good time. Being it's plants I ordered I had only little leaf breakage when it arrived. Very healthy plant and the colours lovely. The pots are light weight and of good quality. Would recommend

8 May 2022
Unprompted review
Rated 5 out of 5 stars

Aquatic plants

Good prices. My aquactic plants arrived well packaged and they arrived on time ( within 5 working days )

7 May 2022
Unprompted review

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