Baldwin Reviews 11

The quiz is exceptionally creative. speed quizzing and am addicted. Atmosphere is really friendly with good friendly challengers.

I need $200 please

Alex and his team did a great job for us, we moved from Hampshire to the West Midlands. They were patient when it came to confirmation of the moving date. Turned up when they said they would were just professional in what they did. Don't plan to move any time soon but if I did, Baldwin Removals would be top of the list.

I had to organise a downsize move for my elderly father-in-law from the family home into a retirement apartment. Alex was extremely helpful in terms of estimate/candid about costs etc. The move could not have gone more smoothly. The removal team were punctual and super-efficient - it wasn't the most straightforward collection for them as there were bits and pieces of furniture and boxes in all parts of the house, some to be taken, some to be left. At the delivery end (a retirement complex) they could not have been more considerate and courteous, not only to us, but to the staff and other residents. Highly recommended.

I thought it was only fair I had an opportunity to explain the situation on our move, given Alex's choice to refer to email trails, but conveniently leave out certain facts.

1. On 25/11 I emailed Alex to explain the situation of the chain and asked him to "be honest and let me know what your thoughts are?", to which he responded "that's good news...I'm more than happy to book you in on this basis". So no, I did not go against your advice as you suggest.

2. I would also like to add that on 16/11 you emailed me regarding another client "who is also due to exchange", and again on the 19/11 when I queried dates you again began talking about another client, which prompted me to query if the date had in face gone as I was left confused.
Conveniently this client was no longer able to take our slot, even though beforehand they were supposedly available.

3. We booked on the 25/11 then cancelled 26/11, but I asked you about dates for the following week instead. You responded saying "we would need the completion date to be Thursday 16th December". This is the ONLY date ever offered by you.

4. Unfortunately we proceeded with a different date because other members of our chain had booked this in, not us, and we were therefore at risk of losing the chain.
8/12 I emailed you to say I had tried to sort the chain for your one proposed date, but had had no luck. I then made you a counter offer as we have always maintained throughout we do understand costs were incurred, but that 70% after less than 24 hours, was excessive.

5. 14/12 You then proceeded to email me "I will have to hand the matter to a debt collector, their methods can be somewhat tough".

6. I would also like to clarify that at no point has my husband admitted liability. We have always maintained we accept costs are incurred, but never the full 70%.

We have since liaised with a solicitor who specialises in contracts and citizens advice.
The solicitor has confirmed we are correct and the wording of the contract is wrong.
My advice to any future customers is to triple check the contract wording and be aware that, although Alex believes he made every effort, he has in fact not been particularly helpful, and I would hate for anybody else to find themselves in this situation.

I've moved locally and internationally a total of 7 times, always working with various moving companies and never has it been this easy. Upon making an initial inquiry, Alex got back to me very quickly regarding terms and quote. The service was reasonably priced (it was a local move in Surrey) and there were no hidden costs/unexpected changes to the agreement. On the day of the move the team were amazing! We had a lot of furniture in a tiny flat that all needed to be dismantled and then moved through narrow staircases to their new location where they would be assembled again. This was not an easy task but the team managed it perfectly, without a single item being scratched and maintaining professionalism and courtesy throughout. Overall it was a very relaxing moving experience thanks to the team at Baldwin, and I highly recommend them! Definitely money well spent.

We highly recommend Baldwin Removals. Alex and his team helped us move from London to Surrey. From the initial consultation and on-time delivery of the boxes to assistance on moving day and collection of the boxes post-move, the professionalism, efficiency and commitment to sustainability of Alex and his team were exceptional and faultless. My wife and I have had experience with global removal companies, and Baldwin Removals unequivocally provided the most efficient removal services with the best value and genuine courtesy and professionalism. We received quotes from London removal firms that were twice as much. Nothing was too was too much trouble for Alex and his team, and nothing was damaged during the move. They even came to pick up our boxes and paper post-move to help recycle them and also recycled boxes we had received from other deliveries. Baldwin Removals re-use boxes and paper, which is brilliant from an environmental and sustainability perspective. Thanks again to the team for exceeding expectations and making the experience of moving during lockdown so simple and stress-free!

Alex and the team were amazing. We had to move at a stressful and difficult time and it wasn’t a short distance to move!
They were so professional, helpful and friendly throughout the whole process. Once they arrived to load the van it really felt like we could relax and that they had everything in hand. Everything was looked after with plastic sheeting and blankets and everything arrived safely. They made sure all our items were put in the correct rooms on arrival, making it easy for us to sort out.
Thank you Alex and team for a positive experience and for making moving so easy and for such good value! We wouldn’t hesitate to recommend you.

My partner and I recently moved from Surrey to Berkshire, and we used Baldwin Removals for the move, on the recommendation of a friend. Everything was packed and moved quickly, efficiently and with care, but what really made the service exceptional was the time the owner, Alex, put into it all. He was who we first spoke to on the phone, and it was then him again who came and did the survey at our house for the quote. Then when it came to the move itself, Alex was there with his staff the entire time, doing the move himself. I cannot tell you how much we appreciated this - it is so nice to have someone on hand all the time who we could call or ask questions who understood exactly every aspect of our move, because he was there for every step. Alex is clearly very knowledgeable and incredibly professional, but above all, he really cared and took the time to make sure things were packed with care and that furniture was moved into the right rooms in our new place. Alex and his team (who were also very hard-working and considerate) did an all-round fantastic job, and really took the stress out of the move for us - thank you!!

Baldwin Removals helped us to move house recently and the service was above and beyond what we expected. The staff were punctual and the owner, Alex, was always at the end of the telephone if we needed him. He was also quick to repond to any emails with questions we had about the move including cost and time frame. All of our belongings were exceptionally well packed, with care and speed. The service was professional and polite at all times and we wouldn't hesitate to use them again in the future for any removal work we required.